Customer Success Manager (Tax) &#x2013; Tax Nuggets Academy | $100K&#x2013;$120K Base | Fully Remote (Australia) **Accounting Experience Required** Watch video for more details Stop billing your time in six-minute increments. Start owning the customer experience for a tax knowledge platform built by people who used to do your job. Tax Nuggets Academy is a tax knowledge platform built for Australian SME accountants and tax practitioners. It&#x2019;s the Netflix for tax training, and they&apos;ve launched Ask Nugget, an AI tax research tool, built from the ground up that actually knows Australian tax law, not a chatbot that sounds confident, or an LLM wrapper that quietly makes things up. The customer experience seat is all about being a trusted advisor to our customers. From developing their learning pathways to advising on AI policy and usage, you&apos;ll be their point of contact. This starts with onboarding calls, webinars, and product queries so that our customers have a 5-star experience from the get-go. Tax Nuggets is in hyper-growth mode, adding headcount across the customer-facing team as it scales. Whoever takes this on gets to help shape how the customer experience function works while the system around it is still being built. Why this role<ul><li>$100K&#x2013;$120K base</li><li>Be part of a fast-scaling company making noise in the accounting space</li><li>No two days are the same, and the opportunities to stretch and grow your skills are endless</li><li>Fully remote, anywhere in Australia</li></ul> What you&apos;ll actually do<ul><li>Run live onboarding sessions across both products for practitioners.</li><li>Run learning plan consultations and quarterly learning reviews. You&apos;ll be seen as the firm&apos;s Fractional Head of Learning, helping them shape best practices to develop their teams using Tax Nuggets as the foundation.</li><li>Host one-to-many webinars for onboarding, adoption, and best practices, so good experiences scale beyond one firm at a time.</li><li>Be the product expert. Handle the technical questions that get escalated because no one else can answer them.</li><li>Be our AI best-practice voice for accounting firms &#x2014; implementation, AI policy, AI education &#x2014; helping firms use Ask Nugget and AI generally without getting themselves into trouble.</li><li>Own customer experience initiatives end to end: design them, execute them, measure whether they moved anything.</li><li>Spot upsell and expansion signals during onboarding and flag them to the sales team. Closing isn&apos;t your job; identifying is.</li><li>Build sales and marketing assets from what you learn: a quarterly topic brief, best-practice material, and the learning best-practice guide for accounting firms we&apos;re working with right now.</li><li>Pick up ad hoc projects as they come up, and work with the sales leaders to build a world-class customer experience playbook.</li></ul> Who this suitsSomeone who understands accounting (tax, in particular) and also has excellent client management skills and a growth mindset.<ul><li>3&#x2013;5 years working inside an accounting or tax practice &#x2014; ideally boutique or SME-focused &#x2014; and enough technical grounding to be seen as a trusted adviser.</li><li>Comfortable with ambiguity and making a call, rather than waiting for a framework that doesn&apos;t exist yet or being spoonfed the answer.</li><li>Already thinking about, or have made, the move out of practising accounting into something more product-led.</li><li>Pick up new software fast without needing much hand-holding</li><li>Never satisfied with the status quo. The company&apos;s own shorthand for this is &quot;be a badass&quot;</li></ul>Some SaaS or customer success experience helps, but it&apos;s not essential. Technical credibility with real practitioners matters more. Why this is differentMost customer roles at this stage are support roles with a better title. This one carries real technical scope: you&apos;re the person who can actually answer a practitioner&apos;s tax question, not just walk them through a UI. It&apos;s also genuinely early. The wider customer-facing team is scaling fast around you. Come in now, and you&apos;re helping shape the function; making an impact, not slotting into someone else&apos;s finished system. Apply now or reach out to Ilana Goldman to get the full story on what&apos;s actually happening at Tax Nuggets right now.

Senior Tax Manager

<ul><li>Join a global leader in sustainable packaging with strong career growth.</li><li>Work with a global MNC in a remote working set up. </li></ul>About Our Client The organisation is a globally recognised provider of sustainable packaging solutions, helping businesses across e-commerce, logistics and industrial sectors reduce their environmental impact through innovative paper-based packaging systems. With a strong international presence and a reputation for product innovation, they offer employees the opportunity to work in a growth-focused environment where sustainability, customer partnerships and career development are at the forefront. Job Description <ul><li>Provide technical support, troubleshooting and servicing of packaging equipment across customer and distributor sites.</li><li>Develop strong relationships with distributors and end users, delivering product training and ongoing support.</li><li>Conduct site visits, installations and product trials to ensure customers maximise the value of their packaging systems.</li><li>Identify opportunities to grow existing accounts and increase product adoption within the customer base.</li><li>Maintain accurate CRM records, monitor equipment performance and manage spare parts availability.</li><li>Collaborate with internal and external stakeholders to deliver customised packaging projects and achieve business growth objectives. </li></ul>The Successful Applicant <ul><li>Previous experience in account management, customer service, technical support or business development within industrial, manufacturing, engineering, packaging or related sectors.</li><li>Mechanically minded with strong problem-solving skills and the ability to troubleshoot technical equipment issues.</li><li>Excellent communication and relationship-building skills, with confidence engaging customers, distributors and stakeholders at all levels.</li><li>Self-motivated and organised, with the ability to manage a territory, prioritise site visits and work autonomously.</li><li>Commercially aware with a proactive approach to identifying opportunities to grow existing customer accounts.</li><li>Holds a valid driver&apos;s licence and is comfortable travelling regularly to customer and distributor sites. </li></ul>What&apos;s on Offer <ul><li>Annual base salary between $75,000 and $80,000 AUD + Super annuation.</li><li>Car allowance upto 18,000 AUD Per annum.</li><li>Bonus incentives based on performance.</li><li>Flexible remote/ home office working set up </li></ul>Quote job ref: JN-102026-7124209

Assistant Account Manager

<h3>About <a href="http://customer.io/" rel="nofollow ugc noopener" target="_blank">Customer.io</a></h3>
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io" rel="nofollow ugc noopener" target="_blank">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
<h3>About the role</h3>
Hi, my name is Lauren, Senior Manager of Customer Success at <a href="http://Customer.io" rel="nofollow ugc noopener" target="_blank">Customer.io</a>, and I'm looking for a Customer Success Manager to join our Mid-Market, APAC or EMEA team.
You'll own the success of a dedicated portfolio of roughly 40-60 Mid-Market customers — acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle.
We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions — someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You'll be curious and eager to understand our app well enough to take a customer's use case and turn our features into outcomes that matter to them.
<h3>What we value</h3>
<ul>
<li>Curiosity about the business behind the customer: You're genuinely interested in how companies operate and enjoy learning your customers' industries and goals. You ask about the why behind a request before recommending a solution.</li>
<li>Trusted advisor, not ticket-taker: You build relationships that turn you into a strategic partner rather than someone who simply answers questions. You have well-formed opinions about customer experience and aren't shy about sharing them.</li>
<li>Ownership of commercial outcomes: You see CS as a value and growth engine. You take ownership of outcomes across your book and naturally look for opportunities to create more value, partnering with AM on retention and expansion.</li>
<li>Comfort in ambiguity: You thrive on complex, open-ended customer challenges — bringing together business context, technical understanding, and creativity to solve them. You're calm under pressure, highly organized, and able to juggle competing priorities across a full portfolio.</li>
<li>AI-forward thinking: You're comfortable using AI tools to improve your own productivity and your customers' outcomes, and you bring a growth mindset toward experimenting with new AI-powered ways of working.</li>
</ul>
<h3>What you'll do</h3>
<ul>
<li>Manage a dedicated portfolio of ~40-60 Mid-Market customers as their strategic partner across the full customer lifecycle</li>
<li>Lead onboarding — running kickoffs and milestone check-ins, and guiding customers to their first measurable outcomes</li>
<li>Build a deep understanding of each customer's goals and translate them into measurable, mutual success plans</li>
<li>Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations</li>
<li>Monitor customer health, spot adoption trends, and address risks before they impact success</li>
<li>Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed</li>
<li>Own escalations end to end — from identification through resolution — keeping customers informed and confident throughout</li>
<li>Advocate for your customers internally by sharing product feedback and influencing improvements to the customer experience</li>
<li>Drive AI adoption across your portfolio — coaching customers on AI-powered solutions and modeling what AI-native Customer Success looks like</li>
<li>Contribute to the broader CS organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives</li>
</ul>
<h3>What we're looking for</h3>
<ul>
<li>2+ years as a Customer Success Manager for technical products, in a SaaS environment</li>
<li>Experience communicating with software developers in a technical capacity</li>
<li>Opinionated about customer experience — you should have well-formed views in order to give customers strategic advice</li>
<li>Fluency in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this role)</li>
<li>Located in Australia, New Zealand, United Kingdom or Ireland</li>
<li>Bonus: experience designing lifecycle messages</li>
</ul>
<h3>Compensation &amp; Benefits</h3>
We believe in transparency. The salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
<a href="https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0" rel="nofollow ugc noopener" target="_blank">See full benefits here →</a>
<h3>Our Process</h3>
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
<ul>
<li>30-minute video call with Recruiter</li>
<li>45-minute video call with Hiring Manager</li>
<li>45-minute Homework Review Call + feedback with potential team members</li>
</ul>
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
<a href="http://customer.io/" rel="nofollow ugc noopener" target="_blank">Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href="http://customer.io/" rel="nofollow ugc noopener" target="_blank">Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href="mailto:jobs@customer.io" rel="nofollow ugc noopener" target="_blank">jobs@customer.io</a>.
<h3>Join us!</h3>
Check out our <a href="https://customer.io/careers/" rel="nofollow ugc noopener" target="_blank">careers page</a> for more information about why you should <a href="https://customer.io/about/" rel="nofollow ugc noopener" target="_blank">come work with us!</a> We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

Customer Success Manager

<h3>Joining <a href="https://himalayas.app/companies/collibra">Collibra</a>’s Support team</h3><a href="https://himalayas.app/companies/collibra">Collibra</a> seeks to expand our Support Engineering team with the addition of a Senior Technical Support Engineer to support the company's growth.<a href="https://himalayas.app/companies/collibra">Collibra</a>’s Senior Technical Support Engineers provide support that increases <a href="https://himalayas.app/companies/collibra">Collibra</a>’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.<h3>Senior Technical Support Engineers at <a href="https://himalayas.app/companies/collibra">Collibra</a> are responsible for</h3><ul>
<li>Managing all communication with customers and partners required to resolve support tickets.</li>
<li>Assessing if support tickets are feature requests or product bugs.</li>
<li>Resolving support tickets within the limits of contractual service level agreements (SLA).</li>
<li>Replicating bugs.</li>
<li>Training and mentoring junior support engineers.</li>
<li>Coordinating and tracking the escalation of tickets.</li>
<li>Maintaining a record of all communication and actions in Zendesk.</li>
<li>Contributing frequently answered questions to the <a href="https://himalayas.app/companies/collibra">Collibra</a> knowledge base.</li>
<li>Participating in replying to <a href="https://himalayas.app/companies/collibra">Collibra</a> community questions and discussions.</li>
</ul><h3>You have</h3><ul>
<li>You have 3-5 years in a customer facing role, ideally in a SaaS environment.</li>
<li>Analytical and methodical problem solving skills.</li>
<li>Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL).</li>
<li>Experience troubleshooting web-based applications.</li>
<li>Experience with Java and REST API.</li>
<li>Experience working closely with software developers.</li>
<li>Excellent knowledge of certificates - SSL, SSO, and LDAP.</li>
<li>Bachelor's Degree in Computer Science or related field or equivalent experience.</li>
<li>Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.</li>
<li>A bachelor’s degree or equivalent related working experience is required.</li>
</ul><h3>You are</h3><ul>
<li>Customer focused and willing to put the customer at the center of everything you do.</li>
<li>Eager to learn and utilize new technologies and tools.</li>
<li>Team player, you’re at ease to synchronize with a lot of people and always think as a team.</li>
<li>Skilled in big data technologies such as Kubernetes, Spark, and Hadoop.</li>
<li>Investigator, you like to solve problems and investigate technical issues.</li>
<li>Communicator, you’re at ease to sum-up, document, or explain complex situations.</li>
</ul><h3>Measures of Success Are</h3><ul>
<li>Within your first month, you will gain a fundamental knowledge of the <a href="https://himalayas.app/companies/collibra">Collibra</a> Product Suite and become familiar with Support processes and procedures.</li>
<li>Within your third month, you will have a functional knowledge of the <a href="https://himalayas.app/companies/collibra">Collibra</a> Product Suite and begin fielding support tickets in a limited capacity.</li>
<li>Within your sixth month, you will handle a steady flow of standard support cases, contribute to our customer-facing knowledge base, and be able to handle urgent, product down support issues.</li>
</ul><div class="content-conclusion">
<h3>Benefits at <a href="https://himalayas.app/companies/collibra">Collibra</a>
</h3>
<a href="https://himalayas.app/companies/collibra">Collibra</a> recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about <a href="https://himalayas.app/companies/collibra">Collibra</a>’s benefits.
We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at <a href="https://himalayas.app/companies/collibra">Collibra</a>.
At <a href="https://himalayas.app/companies/collibra">Collibra</a>, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.
With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Senior Customer Support Engineer

<div class="content-intro">
<a href="https://himalayas.app/companies/roadie">Roadie</a>, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — <a href="https://himalayas.app/companies/roadie">Roadie</a> provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, <a href="https://himalayas.app/companies/roadie">Roadie</a> offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit .
</div><div class="intro">
Our Trust &amp; Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. In this role you will use your keen eye for details and excellent problem solving skills to identify and prevent misuse of the platform, and take pride in knowing that you are upholding the <a href="https://himalayas.app/companies/roadie">Roadie</a> brand by ensuring trust and safety for our users.
<h4>What You’ll Do</h4>
<ul>
<li>Identify, thoroughly investigate, and resolve risk-related issues on the <a href="https://himalayas.app/companies/roadie">Roadie</a> platform </li>
<li>Leverage data to identify patterns and trends in escalated incidents </li>
<li>Identify procedural gaps to develop efficiency and effectiveness within the team </li>
<li>Manage critical and high-risk situations appropriately and with a sense of urgency </li>
<li>Adjudicate user background screenings while adhering to geographic compliance &amp; regulations</li>
<li>Adhere to legal and risk-related policies and procedures </li>
<li>Partner with law enforcement as needed when managing ongoing investigations</li>
<li>Investigate, audit, and decision on sender Gig related claims </li>
<li>Research industry standards and best practices to improve internal processes</li>
<li>Reduce company losses by assessing internal and external liabilities</li>
<li>Partner with the Legal team to conduct investigative research and support external user communications</li>
</ul>
<h4>What You Bring</h4>
<ul>
<li>At least 2+ years of experience in a trust &amp; safety or risk related role</li>
<li>Exceptional verbal and written communication skills, with an ability to empathize and establish trust </li>
<li>Knack for problem solving using investigative and analytical skills</li>
<li>Proficiency in Salesforce or other CRM systems</li>
<li>Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements</li>
<li>Thrive in a fast-paced and agile environment, and navigate ambiguity with ease</li>
</ul>
<h3>Why <a href="https://himalayas.app/companies/roadie">Roadie</a>? </h3>
<ul>
<li>Competitive compensation packages </li>
<li>100% covered health insurance premiums for yourself</li>
<li>401k with company match</li>
<li>Tuition and student loan repayment assistance (that’s right - <a href="https://himalayas.app/companies/roadie">Roadie</a> will contribute directly to your existing student loans!) </li>
<li>Flexible work schedule with unlimited PTO </li>
<li>Monthly 3-day weekends</li>
<li>Monthly WFH stipend </li>
<li>Paid sabbatical leave- tenured team members are given time to rest, relax, and explore</li>
<li>The technology you need to get the job done</li>
</ul>
This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S. 
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Trust & Safety Specialist

Join the company that’s building the telemetry infrastructure for the AI era. At <a href="https://jobicy.com/company/cribl" target="_blank" rel="noopener">Cribl</a>, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Location: Sydney
<h3>Why You’ll Love This Role</h3>
The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with customers.
The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.
 As An Active Member Of Our Team, You Will…
<ul>
<li>Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion</li>
<li>Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization</li>
<li>Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers</li>
<li>Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics</li>
<li>Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data</li>
<li>Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer</li>
<li>Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer</li>
<li>Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization</li>
<li>We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours </li>
</ul>
If You’ve Got It - We Want It
<ul>
<li>Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value</li>
<li>Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.</li>
<li>Customer facing presentation history in program reviews or similar events</li>
<li>Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle</li>
<li>Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes</li>
<li>Quick learner with good technical and problem-solving skills</li>
</ul>
Bonus Points/Preferred Qualifications:
<ul>
<li>
<ul>
<li>Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)</li>
<li>Solid technical understanding of managing customers through Customer Success Platforms such as GainSight</li>
<li>Working knowledge of major cloud providers (AWS, Azure, GCP)</li>
<li>You live in Sydney</li>
</ul>
</li>
</ul>
#LI-JK1 #LI-Remote
Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at <a href="https://cribl.io/about-us/" rel="nofollow ugc noopener" target="_blank">cribl.io/about-us</a>.

Customer Success Engineer, Sydney

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Onboarding Agent (Customer Support) based in Australia. This is a remote customer support opportunity focused on guiding patients through a seamless onboarding journey for at-home sleep testing and oral appliance treatment. You will serve as a primary point of contact, supporting patients from purchase through telehealth scheduling, impression kit completion, and manufacturing readiness. Managing a caseload of 100+ patients, you will balance proactive outreach, inbound support, documentation, and issue resolution. The role requires empathy, organization, and composure when handling sensitive situations such as cancellations, refunds, billing concerns, or delays. You will collaborate with insurance, clinical, sales, and manufacturing teams to resolve issues and keep patient journeys moving forward. Accuracy, privacy, and timely communication are essential, particularly when handling protected health information. This is a long-term, 40-hour-per-week independent contractor opportunity for a patient-focused professional who thrives in a structured, high-volume environment. Accountabilities <ul><li>Own each patient&#x2019;s onboarding journey from purchase through telehealth scheduling, impression kit delivery and return, and final handoff to manufacturing.</li><li>Manage a personal caseload of more than 100 patients across different stages of the onboarding funnel, organizing and prioritizing activities effectively each day.</li><li>Respond to inbound patient communications through phone, SMS, and email within established service-level agreements, while proactively contacting patients to prevent delays and maintain progress.</li><li>Act as the primary point of contact for patients, coordinating with insurance, clinical, sales, and manufacturing teams to resolve issues and provide timely updates.</li><li>Guide patients through the completion and return of impression kits, following up on outstanding kits and coordinating next steps when kits need to be redone.</li><li>Handle cancellation, refund, and billing-related concerns with empathy and professionalism, using approved de-escalation procedures and escalating issues according to established handoff processes.</li><li>Route medical or clinical questions to the appropriate clinical team and avoid providing medical advice outside the scope of the role.</li><li>Accurately and promptly document all patient interactions, updates, and relevant information within Salesforce.</li><li>Protect patient privacy and handle protected health information in accordance with HIPAA requirements and applicable procedures.</li><li>Identify recurring patient feedback, operational challenges, and process gaps and communicate relevant insights to leadership to support improvements to standard operating procedures.</li><li>Deliver all contracted services professionally and consistently, following agreed timelines, guidelines, processes, and deliverables. </li></ul>Requirements <ul><li>At least 1 year of experience in customer support, patient support, call center operations, or a related customer-facing environment; healthcare, telehealth, or e-commerce experience is an advantage.</li><li>Demonstrated ability to de-escalate challenging customer interactions, including sensitive conversations involving cancellations, refunds, billing concerns, or service issues.</li><li>Strong organizational and time-management skills, with the ability to manage a high-volume caseload while maintaining consistent follow-up and service quality.</li><li>Excellent written English and neutral spoken English, with the ability to communicate clearly and professionally across phone, SMS, and email.</li><li>Strong attention to detail and disciplined documentation habits, particularly when recording customer or patient information.</li><li>An empathetic, patient-first communication style and the ability to remain calm, professional, and solution-oriented under pressure.</li><li>Ability to work independently while coordinating effectively with multiple internal teams and stakeholders.</li><li>Familiarity with HIPAA requirements or previous experience handling sensitive personal or healthcare information is preferred.</li><li>High school diploma or equivalent is required; a bachelor&#x2019;s degree is preferred.</li><li>Comfortable working with digital tools and business applications, including Salesforce, Microsoft Teams, Microsoft Outlook, Microsoft Excel, Microsoft SharePoint, Microsoft Word, and cloud-based phone and SMS platforms.</li><li>Ability to work a full-time contracted schedule of 40 hours per week, Monday through Friday, generally from 9:00 AM to 6:00 PM PST, subject to mutually agreed scheduling requirements.</li><li>Ability to operate effectively as an independent contractor under a Master Services Agreement and Statement of Work. </li></ul>Benefits <ul><li>Competitive contractor rates.</li><li>Weekly payments.</li><li>Long-term, ongoing remote opportunity.</li><li>40 contracted hours per week, Monday through Friday.</li><li>Free training and upskilling opportunities.</li><li>Ongoing support and guidance throughout the engagement.</li><li>Access to a supportive and vibrant contractor community.</li><li>Opportunity to contribute directly to a patient-focused service and help improve the customer experience.</li><li>Potential access to additional open contractor opportunities. </li></ul>How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role&apos;s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Patient Onboarding Agent (Customer Support)

Company Description FYB is dedicated to empowering individuals and organizations through industry-leading expertise, best-in-class technology, and exceptional customer support. FYB&#x2019;s culture is based on our key values of innovation, teamwork, transparency, accountability and integrity - encouraging team members to support one another to achieve shared goals. Role Description: The Help Desk Support Analyst is a full-time remote role responsible for providing all levels of technical assistance to our customers in their use of OpenText Content Manager (TRIM). In this position, the analyst will respond to support tickets, and guide users through step-by-step solutions using FYB&apos;s extensive knowledge-base, documented expertise, and best in class systems and technology. The role includes documenting incidents, maintaining accurate records in the help desk system, and escalating complex problems to higher-level support when necessary. The analyst will also contribute to knowledge base articles, support continuous improvement of support processes, and deliver customer-focused service aligned with FYB&#x2019;s commitment to exceptional support. Qualifications and Experience<ul><li>Direct Experience with OpenText Content Manager (TRIM) is REQUIRED for this role, ideally in a similar support environment, or potentially as a records and information practitioner. </li><li>Candidates should possess strong Technical Support and Help Desk Support skills for troubleshooting and resolving user issues, as well as solid Analytical Skills to diagnose problems, identify root causes, and recommend effective solutions.</li><li>Candidates should possess excellent Customer Support skills, with the ability to communicate clearly, manage expectations, and maintain a professional, service-oriented approach.</li><li>Relevant experience in IT support or a similar role; industry certifications are beneficial.</li><li>Ability to work independently in a remote environment, manage workload, and prioritize multiple tasks effectively.</li><li>Strong written and verbal communication skills and comfort interacting with users of varying technical levels.</li><li>Familiarity with ticketing systems, remote support tools, and documentation best practices is an advantage.</li></ul> FYB BenefitsIn addition to a fully remote work environment, this role will benefit from up to 5 days of additional paid leave per annum (birthday, 3x community service and Xmas shutdown support); optional paid overtime and time in lieu when workload provides the opportunity; optional salary sacrifice to Superannuation; a Tuition Reimbursement Support Program; Online Learning Platforms; and paid subscriptions to the latest AI models to support your work and innovation contributions.

Help Desk Support Analyst

<div><a href="https://jobicy.com/company/binance" target="_blank" rel="noopener">Binance</a> is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.</div><div>Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.</div><div> </div><div>If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.</div><h2>Responsibilities</h2><ul>
<li>Development and implementation Backend service for the AI Chatbot products.</li>
<li>Build large scale software system, which can impact daily life of millions of customers.</li>
<li>Explore and integrate the LLM applications to improve chatbot performance and user experience.</li>
<li>Underlying infra/arch upgrade performance tuning, online incidents troubleshooting, and system refactoring.</li>
<li>Write high-quality, clean, and maintainable code using engineering best practices guide junior engineers’ daily work and do knowledge share, etc.</li>
</ul><h2>Requirements</h2><ul>
<li>Bachelor's/Master's degree in computer science, engineering, or equivalent industry experience.</li>
<li>Over 8 years of professional experience in a related field.</li>
<li>Core Java programming skills and willingness to do hands on coding are a must.</li>
<li>Knowledge and experience with Python and familiar with collaborating with algorithm engineers.</li>
<li>Capable to cope with stress, and quickly learn new knowledge.</li>
<li>Good cross-team communication skills.</li>
<li>Familiarity with design patterns and system design required to solve common software programming challenges.</li>
<li>Knowledge and experience with Chatbot &amp; Custom service Bot is considered as a plus.</li>
<li>Knowledge and experience with LLM usage is considered as a plus.</li>
<li>Knowledge and experience with data job like Flink/Spark are considered as a plus.</li>
</ul><div>Working at Binance</div><div>• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities</div><div>• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless</div><div>• Tackle fast-paced, challenging and unique projects</div><div>• Work in a truly global organization, with international teams and a flat organizational structure</div><div>• Competitive salary and benefits</div><div>• Flexible working hours, remote-first, and casual work attire</div><div> </div><div>Learn more about how Binancians embody the organization’s <a href="https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-5487396240897265423" rel="nofollow ugc noopener" target="_blank">core values</a>, creating a unified culture that enables collaboration, excellence, and growth.</div><div> </div><div>Apply today to be a part of the Web3 revolution!</div><div> </div><div>Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.</div><div> </div><div>By submitting a job application, you confirm that you have read and agree to our <a href="https://www.binance.com/en/candidate/privacy/notice" rel="nofollow ugc noopener" target="_blank">Candidate Privacy Notice</a>.</div>

Data/ Java Engineer (AI/LLM Chatbot, Customer Service)

Customer Administration Officer Hawthorn East, Melbourne | $75,000 - $78,000 + Super | Permanent Full-Time Why Join? <ul> <li>$75,000 - $78,000 + Super</li> <li>Permanent full-time opportunity</li> <li>1 day work from home once established in the role</li> <li>Structured onboarding and product training program</li> <li>Long-term career development and succession planning opportunity</li> <li>Supportive and collaborative team environment</li> </ul> Are you an experienced customer service or administration professional looking for your next long-term career opportunity? We&apos;re partnering with a well-established Australian business to recruit a Customer Administration Officer to join their team. Reporting directly to the Customer Service Manager, this role has been created as part of a long-term succession planning strategy and offers an excellent opportunity to build a rewarding career within a growing and respected organisation. This position would particularly suit candidates with experience in automotive parts, aftermarket products, trade wholesale, industrial supplies, workshop equipment, heavy vehicle, fleet or technical distribution environments. Candidates who have worked for automotive parts suppliers, industrial distributors, workshop equipment providers or similar product-based businesses will be highly regarded, as will those accustomed to supporting trade customers and managing product-related enquiries. The Opportunity Working within a close-knit customer service team, you&apos;ll become a key point of contact for customers, supporting enquiries, order management and administrative activities that contribute to a seamless customer experience. As part of your onboarding, you&apos;ll undertake a comprehensive training program designed to provide hands-on exposure to the company&apos;s product range, operations and customer base. This will allow you to develop a strong understanding of the products and solutions offered, helping you confidently support customers and stakeholders from day one. A current driver&apos;s licence is highly advantageous, as the initial training period will involve exposure across different areas of the business to gain a thorough understanding of the company&apos;s product offering, operations and customer requirements. You&apos;ll gain valuable industry knowledge while becoming an important part of the organisation&apos;s future growth and succession plans. Key Responsibilities <ul> <li>Processing customer orders accurately and efficiently</li> <li>Managing customer enquiries via phone and email</li> <li>Providing professional customer support and product information</li> <li>Coordinating with warehouse and operations teams regarding orders and deliveries</li> <li>Maintaining accurate customer and order records</li> <li>Assisting with administration associated with customer orders and accounts</li> <li>Resolving customer enquiries and service-related issues</li> <li>Supporting the wider customer service and sales teams as required</li> <li>Assisting with process improvements and general administrative duties</li> </ul> What We&apos;re Looking For We&apos;re looking for someone who enjoys building relationships, thrives in a team environment and takes pride in delivering excellent customer service. Ideally, you&apos;ll have: <ul> <li>Previous experience in customer service, administration, sales support or order processing</li> <li>Strong communication and relationship-building skills</li> <li>Excellent organisational skills and attention to detail</li> <li>A proactive and solutions-focused mindset</li> <li>Confidence managing multiple priorities</li> <li>Strong computer literacy and experience using business systems</li> <li>A current driver&apos;s licence (highly advantageous)</li> </ul> Experience within automotive parts, aftermarket products, industrial supplies, trade wholesale/distribution, workshop equipment, heavy vehicle, fleet services or other technical product-based industries will be highly regarded, though not essential. Most importantly, we&apos;re looking for someone who wants to build a long-term career, contribute to a high-performing team and become part of the organisation&apos;s future growth plans. Why Join? <ul> <li>$75,000 - $78,000 + Super</li> <li>Permanent full-time opportunity with a 38-hour work week</li> <li>1 day work from home once established in the role</li> <li>Stable and growing Australian business</li> <li>Succession planning opportunity with long-term career development</li> <li>Structured onboarding and product training program</li> <li>Exposure to both operational and office environments</li> <li>Supportive and collaborative team culture</li> <li>Opportunity to develop specialist product and industry knowledge</li> <li>Hawthorn East location with long-term career progression</li> <li>Work alongside experienced leaders and industry professionals</li> </ul> If you&apos;re looking for a role where you can develop your skills, build industry expertise and establish a long-term career, we&apos;d love to hear from you. Apply now or contact us for a confidential discussion. #SCR-olivia-howard &#xA0;

Customer Administration Officer

Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world&#x2019;s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity As a Customer Service Representative, you will provide customer care services with a friendly, enthusiastic and focused manner within the Incomm AUNZ Team and provide clients with various types of customer care from checking account balances to replacing and deactivating cards. You will also manage the inbound case load whilst also working on ways to implement best practices for our customer cases. This is a Fully Remote 12-Month Contract Part Time Role - 25 hours per week. The Employee must reside in Victoria, AU Responsibilities <ul><li>Answer inbound e-mail enquiries from corporate clients, consumers and selling partners.</li><li>Provide timely, accurate and courteous responses to the customers concerns or questions in accordance&#x2019;s with InComm&#x2019;s regulations. Customers will include both our merchant partner and consumers</li><li>Perform basic Cardholder Customer Service functions in an accurate, timely and courteous manner; i.e. Lost/Stolen Cards, forgotten PINs. </li></ul>General functions include: <ul><li>Open/resolve/escalate/close tickets.</li><li>Administrative tasks (partner account updates, provide activity reports).</li><li>Organise replacement cards where required</li><li>Opening tickets to the appropriate technical teams when required.</li><li>Keep clients appraised on resolution progress.</li><li>Document activities in the ticketing system as required.</li><li>Outbound calls as required.</li><li>Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams or other third-party vendors.</li><li>Maintaining familiarity with our prepaid financial services products, programs, developments and direction of the business in general.</li><li>Other tasks and responsibilities as assigned by leadership team.</li><li>Answer queries in timely manner in accordance with InComm&#x2019;s goals </li></ul>Qualifications <ul><li>Strong excel, verbal and written communication skills are critical</li><li>Basic knowledge of MS Office, Internet, Windows and typing skills are required</li><li>2+ years&#x2019; customer service/client support experience required</li><li>Successful completion of a criminal background and consumer credit check is required </li></ul>InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran&#x2019;s status, age, disability status, genetics or any other category protected by federal, state, or local law. <ul><li>This position is eligible for the Employee Referral Bonus Program </li></ul>

Customer Service Representative III

We engage the most inspired minds to do their best work wherever they work best&#x2014;powering the freedom to create worldwide. WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine&#x2019;s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com. Please Note Before Applying This shift is: Wednesday - Sunday, 9:30am-6pm AEDT What&apos;s Cool About This Job As a Technical Support L1, you&#x2019;ll be providing support to our customers primarily using live chat, but also over the phone and via support tickets. You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think creatively, then this role is for you! Your Impact You will be the face of our company and have an opportunity to deliver a world-class experience with every interaction with our customers on our live contact channels of chat and phone. You&#x2019;ll get to apply creative problem-solving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team, and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers. Requirements For The Role <ul><li>1-2 years of experience working in technical support or a customer service position</li><li>Open source content management systems</li><li>WordPress: knowledge of WordPress, Plugins, and Themes.</li><li>Knowledge of DNS and SSL</li><li>You understand the usage of file systems and the tools for remotely managing web content on a web or file server</li><li>Knowledge of Linux Command Line</li><li>You have experience with StudioPress and/or the Genesis framework</li><li>You have previous experience with online Chat and/or instant messaging tools</li><li>You have previously worked with customers via phone support</li><li>Understanding of the core error codes associated with web hosting (eg. 404 etc) </li></ul>Desired Skills <ul><li>Positive Energy and enthusiasm. You believe in our values.</li><li>Technical Aptitude: You demonstrate a keen knowledge of, and passion for, web technology or digital experiences. You are someone who learns quickly and takes ownership of your personal development.</li><li>Effective Troubleshooting Skills: You demonstrate strong root cause analysis skills, through effective troubleshooting skills and you are able to quickly identify problems and solutions. You work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers.</li><li>Communication Skills: You have strong written and verbal communication skills, with a strong command of the English language. Ability to accurately type 40 - 60 words per minute. You have the ability to establish a professional, friendly, and empathetic dialogue with customers.</li><li>Excellent Organizational Skills: You&#x2019;re a great multitasker. You can handle multiple requests at once and have an understanding of prioritization.</li><li>Team Focus: Effectively work in a team environment that uses cross-collaboration and teamwork to solve issues. You enjoy working with others, demonstrate a willingness and ability to share your knowledge with peers and others.</li><li>Customer Inspired: Demonstrate customer focus in every interaction with our customers. You actively listen and leave our customers feeling supported and understood.</li><li>Adaptable: You are resilient and adapt to the changing business and landscape in the tech world. </li></ul>Perks And Benefits <ul><li>Company Stock Options (Every employee is an owner in the company)</li><li>Superannuation Program</li><li>Employee Assistance Program</li><li>Supplemental Maternity &amp; Paternity Pay</li><li>Generous Vacation Time (Who doesn&#x2019;t like time off)</li><li>One-time $745 AUS Home Office Stipend</li><li>Company Wellness Days </li></ul>At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.

Technical Support Engineer I

Shape What&apos;s Next With BCD TBC Why you&#x2019;ll love working here Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you&apos;ll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel. Meet BCD BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by exploring our career site and checking out our social media: <ul><li>Career site BCD</li><li>https://www.linkedin.com/company/bcd-travel/</li><li>https://www.instagram.com/bcdtravel/</li><li>https://www.bcdtravel.com/blog/ </li></ul>What&#x2019;s In It For You <ul><li>Flexible working hours and work-from-home or remote opportunities</li><li>Opportunities to grow your skillset and career</li><li>Work at the forefront of travel technology and help shape the future of business travel</li><li>Generous vacation days so you can rest and recharge</li><li>A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools</li><li>Travel industry professional perks and discounts</li><li>An inclusive work environment where diversity is celebrated</li><li>Work From Anywhere opportunity for 60 days per year </li></ul>Ready to shape what&#x2019;s next? Apply now! We&#x2019;re dedicated to building a diverse, inclusive and authentic workplace. If you&#x2019;re excited about a role, but your experience doesn&#x2019;t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. {INSERT TA PARTNER HASHTAG]

Travel Consultant, Corporate

Job description: About the Role We are looking for a Customer Service Representative (CSR) to provide professional and reliable support to customers across different industries. The ideal candidate has experience in customer service, sales, healthcare, insurance, administration, or similar fields and is comfortable communicating with customers through phone, email, and chat. Tasks Key Responsibilities <ul> <li>Handle customer inquiries through phone, email, chat, and other communication channels.</li> <li>Provide accurate information regarding products, services, accounts, or customer concerns.</li> <li>Resolve customer issues professionally and escalate complex concerns when necessary.</li> <li>Assist with sales inquiries, product/service recommendations, and follow-ups.</li> <li>Process customer requests, documentation, appointments, orders, or account updates.</li> <li>Maintain accurate customer records and update information in CRM or internal systems.</li> <li>Follow company policies, procedures, and service standards.</li> <li>Coordinate with internal teams to ensure customer concerns are properly addressed.</li> <li>Handle sensitive customer information with professionalism and confidentiality.</li> <li>Meet established customer service, productivity, and quality targets.</li> </ul> Requirements Requirements <ul> <li>At least 1 year of relevant customer service or client-facing experience preferred.</li> <li>Strong verbal and written English communication skills.</li> <li>Professional, patient, and customer-focused approach.</li> <li>Good problem-solving and decision-making skills.</li> <li>Ability to handle multiple tasks and work in a fast-paced environment.</li> <li>Comfortable using CRM systems, Microsoft Office/Google Workspace, and other business software.</li> <li>Good attention to detail and documentation skills.</li> <li>Able to work independently while being a strong team player.</li> <li>Willingness to learn new systems, products, and processes.</li> </ul> Nice to Have <ul> <li>Experience supporting US, Australian, or international clients.</li> <li>Experience with CRM, ticketing, phone, or healthcare/insurance platforms.</li> <li>Sales or upselling experience.</li> <li>Experience working remotely or with international teams.</li> </ul> What We&#x2019;re Looking For We&#x2019;re looking for someone who is customer-focused, adaptable, reliable, and professional, with the ability to quickly learn new products, systems, and processes. Benefits NA Candidates with experience in any of the following are encouraged to apply: <ul> <li>Customer Service / Call Center</li> <li>Sales / Business Development</li> <li>Healthcare / Medical Support</li> <li>Insurance / Claims / Policy Support</li> <li>Banking / Financial Services</li> <li>Administrative Support</li> <li>E-commerce / Retail</li> <li>Technical Support</li> <li>Travel and Hospitality</li></ul>

AI Developer

<h3>About the Role</h3>
As a Customer Support Engineer (CSE) at <a href="https://jobicy.com/company/netbox-labs" target="_blank" rel="noopener">NetBox Labs</a>, you are the technical partner your customers rely on. You immerse yourself in their world, learn how they run their networks, and help them get real value from NetBox and our broader product suite. When something breaks, you own it. When customers are planning something complex, you are in the room. When they are not sure what is possible, you show them.

This is a relationship role with deep technical requirements. You will work with network engineers on their hardest problems and on their business's strategic priorities. The best people in this role are trusted by their customers the way you trust a colleague who always knows what to do.

You will report to the CSE Manager and work closely with Customer Success Managers, TechOps, Product, and Engineering.

<h3>What you will do</h3>
Be the technical anchor for your customers
<ul>
<li>
Build deep familiarity with each customer's environment, goals, and constraints
</li>
<li>
Participate in architecture reviews, planning sessions, and Business Reviews alongside Customer Success Managers
</li>
<li>
Help customers translate their network management goals into NetBox workflows and adoption paths
</li>
<li>
Serve as the bridge between what customers need and what the product can do
</li>
</ul>
Own technical issues end-to-end
<ul>
<li>
Diagnose, reproduce, and resolve issues across installation, configuration, integrations, plugins, and upgrades
</li>
<li>
Manage the full post-sale technical lifecycle: onboarding, version upgrades, and ongoing deployment health
</li>
<li>
Meet SLAs for response and resolution while keeping customers informed throughout
</li>
<li>
Escalate proactively when revenue, stability, or customer trust are at risk
</li>
</ul>
Make the team and product better
<ul>
<li>
Surface customer feedback and feature requests to Product with enough context to be actionable
</li>
<li>
Build runbooks and troubleshooting guides that reduce repeat escalations
</li>
<li>
Identify patterns in support volume and propose improvements to process or product
</li>
<li>
Collaborate with TechOps on deep technical escalations and custom customer needs
</li>
</ul>
<h3>Required Technical Skills</h3>
<ul>
<li>
NetBox, DCIM, IPAM, and core networking concepts
</li>
<li>
Docker (with Compose)
</li>
<li>
GitHub or GitLab
</li>
<li>
SQL, PostgreSQL, CSV, and JSON processing
</li>
<li>
SSH, Linux command line, shell scripting
</li>
<li>
Python, pip, REST APIs
</li>
</ul>
<h3>Desired Technical Skills</h3>
<ul>
<li>
Network engineering fundamentals, device modeling, and automation workflows
</li>
<li>
NetBox plugins and integrations + Django
</li>
<li>
Kubernetes management and troubleshooting (kubectl)
</li>
<li>
Observability tooling: Prometheus, Grafana, OpenTelemetry
</li>
<li>
SSO flows: OIDC, OAuth, SAML
</li>
<li>
Linux performance and network troubleshooting (CPU, memory, disk, firewall, network)
</li>
<li>
Async messaging and webhooks: Kafka, MQTT, AMQP, AWS SNS
</li>
</ul>
<h3>What Success Looks Like</h3>
<ul>
<li>
Your customers trust you and know you understand their environment
</li>
<li>
Issues get resolved thoroughly and on time, with clear communication throughout
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You are finding risks and opportunities before they are obvious to anyone else
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Your documentation reduces the number of times the same problem escalates twice
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Product and Engineering act on your feedback because it comes with context and evidence
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<h3>About NetBox Labs:</h3>
NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community.
NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox.
NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.

<h3>Our culture and values: </h3>
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We own and solve problems with high attention to detail.
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Our open source contributors, users, customers &amp; team are all part of our community. When our community wins, we win.
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We prioritize simplicity and think twice before adding complexity
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Clear communication helps keep our team aligned and collaborating smoothly.
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</ul>
NetBox Labs is proud to be an equal opportunity employer. We believe diverse teams build better software, and we welcome applicants of every race, color, religion, gender identity, sexual orientation, national origin, age, disability, and veteran status. If you need accommodation at any point in the process, just let us know.

About usFounded in 2020, the team at The Lookout Way set out to transform the delivery of in-home care by blending cutting-edge technology with deep industry insight. Born from firsthand experience with the challenges facing Aged Care providers, we built the only digital care management platform created by care, for care. Our flagship platform, Lookout, is an all-in-one SaaS solution that empowers providers and their clients with the tools and visibility needed to deliver high-quality, profitable care. With a strong focus on intuitive design, it connects staff, care workers, and clients through personalised interfaces tailored to each user&apos;s role. About the RoleWe&apos;re looking for a highly capable and customer-focused Customer Success Manager to join our team and play a pivotal role in supporting our strategic customers, primarily home care providers, to achieve meaningful, sustained outcomes with the Lookout platform. In this role, you&apos;ll act as a trusted advisor to operational leaders and executive stakeholders, guiding customers through adoption, change, and long-term transformation. You&apos;ll develop deep expertise in the Lookout platform, helping customers bridge the gap between software capability and real-world operational delivery. You&apos;ll be responsible for a named portfolio of strategic customers and will work closely with Account Managers, Product, Solutions, Training, and Support teams to ensure they feel supported, informed, and in control throughout their journey with Lookout. This is a non-sales role focused on support, enablement, and long-term partnerships. Our customers operate in complex and highly regulated environments, so we&apos;re looking for someone who can bring structure to ambiguity, confidently navigate challenging conversations, and provide a calm, organised presence in every interaction. What you&apos;ll be responsible for:-Customer Success &amp; Relationship Management<ul><li>Act as the primary strategic point of contact for a portfolio of strategic customers.</li><li>Build and maintain trusted relationships across multiple stakeholder groups, including senior leaders and executive decision-makers.</li><li>Develop, own and drive structured success plans and adoption roadmaps that deliver measurable customer outcomes.</li><li>Monitor customer health through usage, engagement and operational insights, proactively identifying risks and opportunities.</li><li>Lead conversations around progress, performance, accountability and outcomes with confidence and professionalism.</li><li>Navigate complex or high-stakes situations with a calm, solutions-focused approach.</li><li>Advocate for customers by translating challenges and feedback into actionable insights for internal teams.</li></ul>-Platform Expertise &amp; Enablement<ul><li>Develop deep expertise in the Lookout platform and its application within aged care and community services.</li><li>Guide customers in embedding Lookout into their operational workflows and day-to-day practices.</li><li>Deliver structured enablement that supports change management and behavioural adoption, rather than simply feature training.</li><li>Help customers prioritise adoption activities and establish achievable plans that drive sustainable progress.</li><li>Support customers in maximising the value they receive from the platform through ongoing guidance and best practice recommendations.</li></ul>-Cross-functional Collaboration<ul><li>Partner closely with Sales, Product, Engineering, Solutions, Marketing, Training and Support teams to deliver a coordinated customer experience.</li><li>Lead internal alignment on customer challenges, ensuring issues are progressed and resolved efficiently.</li><li>Maintain accurate and structured records within CRM and Customer Success platforms to ensure visibility and continuity.</li><li>Share customer insights and feedback to help inform product development and continuous improvement initiatives.</li></ul>-Do you have what it takes?<ul><li>5+ years&apos; experience in Customer Success or a similar customer-facing role within a SaaS or technology environment.</li><li>Previous experience in Customer Support, Onboarding, Implementations or Pre-Sales roles will be highly regarded.</li><li>Strong SaaS product knowledge and a genuine interest in developing deep expertise in the Lookout platform.</li><li>Proven experience managing complex enterprise or multi-stakeholder customer relationships.</li><li>Demonstrated success driving customer adoption and change in environments requiring structure, guidance and hands-on support.</li><li>Exceptional stakeholder management and communication skills, including experience working with executive-level customers.</li><li>Strong analytical and problem-solving capabilities, with confidence navigating ambiguity and complexity.</li><li>Highly organised, with the ability to manage multiple customers, priorities and competing demands effectively.</li><li>Comfortable facilitating structured conversations regarding progress, performance and accountability.</li><li>Strong understanding of SaaS delivery models and customer lifecycle management.</li><li>Familiarity with CRM, project management, AI and collaboration tools such as HubSpot, Asana, Avoma and Claude.</li><li>Experience in aged care, home care or community services is highly desirable.</li></ul>Your mindset<ul><li>You are a calm, steady presence who can guide customers through complexity and uncertainty.</li><li>You thrive on bringing structure to complex situations, creating clarity, direction and actionable plans.</li><li>You are confident engaging with stakeholders at all levels, including senior leaders and executives.</li><li>You take ownership and are committed to delivering outcomes, no matter how challenging the situation.</li><li>You are empathetic yet assertive, balancing customer needs with clear recommendations and guidance.</li><li>You are motivated by making a meaningful impact within the Aged Care and NDIS sectors.</li><li>You are proactive, systems-oriented and continually looking for ways to improve customer outcomes and experiences.</li></ul>What&apos;s in it for you?The work we do is meaningful, and the problems we solve matter.<ul><li>A competitive salary package that reflects your impact.</li><li>Remote-first work from anywhere in Australia, with offices available for face-to-face collaboration.</li><li>Annual health and wellbeing allowance.</li><li>Generous leave policies that grow with tenure, plus access to Sonder and parental leave benefits.</li></ul>Find out more about The Lookout Way here:https://www.thelookoutway.com How to ApplyIf this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter telling us a bit about yourself and your suitability for this role within our organisation.We respectfully request no communication from external agencies or recruiters.&#xA0;

This is a Customer Success Consultant (Contract) role with Streamtime based in Sydney, NSW, Australia == Streamtime == Role Seniority - junior More about the Customer Success Consultant (Contract) role at Streamtime 10-month fixed-term contract <ul><li> Full-time</li><li> Remote, anywhere in Australia</li><li> Starting October 2026 </li></ul>ROLE INTRODUCTION As a Customer Success Consultant at Streamtime, you&apos;ll be the first person our customers hear from when they need help &#x2014; and often the reason they stick around. You&apos;ll work with creative teams to understand what they&apos;re actually trying to do, solve the thing in front of them, and help them get more out of the platform than they came looking for. This role sits at the front door. Most days that means our support inbox: reading between the lines of a question, working out what someone really needs, and getting them a clear answer quickly. You&apos;ll also run quick chats and help sessions with customers directly &#x2014; short, practical conversations that get someone unstuck or show them a better way to do something. The other half of the job is being the person the wider CS team can lean on. Our consultants are running onboarding, adoption and retention work across two hemispheres, and they move faster when someone&apos;s helping with the day-to-day around it &#x2014; pulling together what&apos;s needed for a customer session, following up after a call, keeping our help content current, and picking up whatever&apos;s in the way that week. It&apos;s varied by design, and it&apos;s the fastest way we know to learn how customer success actually works. We&apos;re covering a parental leave, so this is a 10-month contract. You don&apos;t need to know everything on day one &#x2014; but if you&apos;re a natural problem-solver with a genuine interest in people, we&apos;d love to hear from you. BUSINESS OBJECTIVES This Role Contributes To The Following Company Goals <ul><li>Improve the health and usage of Streamtime</li><li>Communicate to and engage the creative industry in education around productive wellbeing</li><li>Create a business to be proud of &#x2014; inside and out </li></ul>YOUR GOALS Be the reliable front door: Own our support inbox day to day. Answer clearly and warmly, solve what you can, and get the rest to the right person fast. Customers should feel like someone actually read what they wrote. Make support better, not just faster: We use Fin, Intercom&apos;s AI assistant, to handle common questions &#x2014; and it&apos;s only as good as what we teach it. You&apos;ll watch what it gets right, catch what it gets wrong, and keep our help articles current. Done well, this is how the queue gets shorter instead of longer. Help customers succeed and stay: Support our customer health reviews in Vitally &#x2014; spotting accounts that have gone quiet or look like they&apos;re struggling, and flagging them early enough to do something about it. Grow into customer conversations: Once you&apos;ve got your feet under you, you&apos;ll run short calls with customers directly &#x2014; quick chats, walkthroughs, and help sessions. Contribute to education and self-learning: Work with the Education &amp; Health team on the proactive side: help content, webinars, and guides that make it easier for customers to learn at their own pace. DAY-TO-DAY TASKS &amp; ACTIVITIES <ul><li>Respond to customer queries via Intercom, offering clear, timely support tailored to their goals and ways of working</li><li>Monitor and improve our Fin AI setup &#x2014; reviewing what it answered, correcting what it got wrong, and feeding that back into the knowledge base</li><li>Support our risk and health reviews in Vitally &#x2014; triage, follow-ups, and flagging accounts that need a specialist</li><li>Run short customer calls and help sessions </li><li>Gather customer insights and share them with the team to improve product decisions and support strategy </li></ul>SUPPORTING TASKS &amp; ACTIVITIES <ul><li>Support key company goals each quarter by contributing to our bets and sharing progress with the team</li><li>Help the Education &amp; Health team with proactive education work &#x2014; content, webinars, customer stories</li><li>Stay connected and communicative with your teammates via Slack and async updates</li><li>Join in on Soultime &#x2014; our team rituals that are inclusive, engaging, and help us recharge</li><li>Help uphold Streamtime&apos;s social and environmental commitments as a proud B Corp</li><li>Lend a hand across the team when needed &#x2014; we&apos;re all in this together </li></ul>YOU MIGHT BE GREAT FOR THIS ROLE IF YOU <ul><li>Enjoy helping others and solving problems in creative, thoughtful ways</li><li>Are comfortable saying &quot;I don&apos;t know yet &#x2014; let me find out&quot;, and then actually finding out</li><li>Are curious about how people work and how technology can support them</li><li>Are very comfortable with technology and willing to learn new tools. We&apos;re regular users of Slack, Zoom, Intercom, Vitally and Notion, among others</li><li>Are open to learning &#x2014; especially if you haven&apos;t used Streamtime before </li></ul>We don&apos;t expect you to tick every box. If this sounds like a role you&apos;d thrive in, we encourage you to apply &#x2014; especially if you&apos;re from a background that&apos;s underrepresented in our industry. INCLUSION MATTERS At Streamtime, we&apos;re committed to building a team where everyone belongs. We value diversity of experience, background, and perspective &#x2014; and we know that great ideas come from everywhere. If you need adjustments during the recruitment process, just let us know. Before we jump into the responsibilities of the role. No matter what you come in knowing, you&#x2019;ll be learning new things all the time and the Streamtime team will be there to support your growth. &#x1F7E2; Please consider applying even if you don&apos;t meet 100% of what&#x2019;s outlined &#x1F7E2; Key Responsibilities <ul><li>&#x1F4EC; Managing support inbox</li><li>&#x1F916; Improving AI support</li><li>&#x1F4DE; Conducting customer calls </li></ul>Key Strengths <ul><li>&#x1F9E9; Problem-solving</li><li>&#x1F4AC; Communication</li><li>&#x1F4BB; Technology proficiency</li><li>&#x1F91D; Customer relationship management</li><li>&#x270D;&#xFE0F; Content creation</li><li>&#x1F917; Team collaboration </li></ul>Why Streamtime is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that&#x2019;s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Streamtime not with Hatch.

Customer Success Consultant (Contract)

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&#x2019;re ready to begin your best journey and help build travel for the world, join us. Our Purpose &#x2013; Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. Get to Know Our Team Agoda&#x2019;s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda&#x2019;s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer&#x2019;s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda&#x2019;s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity As a Support Associate in Seoul, supporting Korean and English, you will: <ul><li>Build strong problem-solving and communication skills that open doors to many future roles</li><li>Support customers and partners from multiple countries and cultures, gaining truly global experience</li><li>Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly </li></ul>In This Role, You Will <ul><li>Deliver outstanding service to guests and partners via phone, email, and chat</li><li>Handle a high volume of inquiries and deliver accurate, timely resolutions</li><li>Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)</li><li>Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)</li><li>Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time</li><li>Apply Agoda policies and procedures in a fair and consistent way</li><li>Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases</li><li>Safeguard customer data and maintain strict confidentiality at all times</li><li>Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation</li><li>As part of a rotating shift schedule, you&#x2019;ll occasionally work weekends and public holidays, planned in advance with your team</li><li>Enjoy Agoda&#x2019;s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks </li></ul>Core Skills And Competencies <ul><li>Strong customer focus and a genuine desire to help others</li><li>Excellent spoken and written Korean skills, and minimum B1 level English</li><li>Ability to stay calm, accurate, and professional under pressure</li><li>Good problem-solving skills, using guidelines and data to make decisions effectively</li><li>Flexibility to adapt to new tools, processes, and feedback</li><li>Ability to manage time and priorities in a fast-paced, high-volume environment</li><li>Reliability, integrity, and a positive, collaborative attitude </li></ul>Nice to Have <ul><li>Prior working experience in customer support, contact center, or service roles</li><li>Experience in travel, e-commerce, hospitality, or BPO is a plus</li><li>Experience working with international customers or partners</li><li>Familiarity with contact center, CRM, or ticketing systems</li><li>Additional language skills beyond the core required language for the role if any </li></ul>Why Agoda <ul><li>Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)</li><li>Competitive compensation with performance-based incentives</li><li>Annual discretionary performance bonus</li><li>Health insurance and other locally competitive benefits</li><li>Agoda travel discounts and special rates on accommodation and related products</li><li>Work from anywhere for up to 30 days per year</li><li>Structured training, coaching, and clear performance metrics</li><li>Opportunities to grow your career within the Customer Experience Group or across Agoda</li><li>An inclusive, international work environment where your ideas and feedback are valued</li><li>Agoda choice(welfare points)</li><li>$400 USD allowance to set up your home office(one time payment)</li><li>Daily snack + coffee machine </li></ul>Working hours: 24/7 Shifts <ul><li>Compensation varies based on the assigned shift, including eligibility for night shift allowance </li></ul>Hiring Process: <ul><li>Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager </li></ul>#seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #2 #3 #CUST #OTHR Please review our Hiring Process Guidelines before your interview &#x2014; click here to learn how interviewing at Agoda works. Discover More About Working At Agoda <ul><li>Agoda Careers https://careersatagoda.com</li><li>Facebook https://www.facebook.com/agodacareers/</li><li>LinkedIn https://www.linkedin.com/company/agoda</li><li>YouTube https://www.youtube.com/agodalife </li></ul>Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&#x2019;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency&#x2019;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

2026 Support Associate - Korean&English(Seoul)

Here at Travel Associates, we are one of a kind - Australia&#x2019;s leading luxury travel agency, certified great place to work, and known for delivering the best client service in the industry. Our success has been driven by innovation, adaptability, and an unwavering commitment to excellence. To meet the demands of a changing market and create greater flexibility for our business and teams, we are expanding on the success of our existing remote business and seeking experienced Travel Advisors to join our team. This is an exciting opportunity to be a part of a high-performing remote team, while working from wherever inspires you most. Your one-of-a-kind new role with Travel Associates: Every day is different and every itinerary is unique. As a personal Travel Advisor, you will research, design, book and manage every little detail from start to finish, leaving no stone unturned, to ensure every trip is seamless for your luxury clientele. Your one-of-a-kind experience: At Travel Associates, experience lies at the heart of everything we do. As our newest Travel Advisor, you will combine your prior industry experience and personal travel expertise to deliver highly tailored itineraries and recommendations. You will have: <ul><li> Experience working as a travel consultant, including experience in leisure travel </li><li> Prior experience working with GDS and sound knowledge of constructing airfares </li><li> Ambition and confidence to operate your own business within a business &#x2013; you will be focussed on delivering exclusive benefits to every single client in order to build and maintain your own repeat and referral database, generated through our luxury and local marketing avenues </li><li> Exceptional attention to detail and a true passion for ensuring every part of your client&#x2019;s trip is unforgettable </li></ul>Your one-of-a-kind benefits: <ul><li> Guaranteed Earnings for your first six months - Providing financial security whilst you establish your own database of curated clientele </li><li> Uncapped Earnings with a base wage + commissions - Currently annual average earnings of $110,000 OTE including super across the brand </li><li> Luxury travel industry perks &#x2013; There&apos;s no better way to recommend premium product than by having experienced it first-hand. Get ready to be invited to try premium air, cruise and land product for yourself. In this calendar year alone 40% of staff have taken an educational trip </li><li> Quality time with clients - as a Travel Associates consultant we don&#x2019;t service a queue, we meet with our clients at a mutually agreed time in exquisitely designed business locations. We learn about them and form lasting connections to create a travel partnership that is ongoing and repeated </li><li> Autonomy, freedom and flexibility &#x2013; You know how you work best and what it takes to be a success. As a Travel Advisor for Travel Associates, you run your day and your client relationships to suit your own unique style. Travel Associates are open to flexibility with work arrangements including part-time and full-time employment </li><li> Surround yourself with the best in the business &#x2013; Our people are at the top end of the industry. They have admirable knowledge and a comprehensive repertoire of skill, with staff retention at 96% and an average tenure of 15 years in industry </li><li> Travel Discounts &#x2013; as a part of Flight Centre Travel Group, travel consultants are extended travel discounts including for family &amp; friends </li><li> Reward &amp; Recognition &#x2013; Sales incentives, and out of this world global recognition holidays. </li><li> &amp; Much, MUCH more&#x2026; </li></ul>It&#x2019;s a unique and exciting time for luxury travel here at Travel Associates, so if we&#x2019;ve sparked your ambitious spirit and desire for a career in luxury travel &#x2013; we invite you to apply today! #TA

Travel Advisor - Remote Team

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Driving Capital.com &#x2019;s regulated expansion in Australia, you will support our Chinese-speaking clients, you&apos;ll be a trusted first point of contact, guiding clients through onboarding, KYC, and our trading platform while resolving their questions across different channels. You&apos;ll play a central role in building the trust and long-term satisfaction that keeps clients trading with us, all while working closely with teams across the business to deliver a seamless client experience. This is a great opportunity to combine strong communication skills with a growing interest in financial markets, in a fast-paced, international environment. Responsibilities: <ul><li> Deliver responsive, high-quality support to clients at every account level, resolving inquiries and issues promptly across live chat, email, and phone</li><li> Guide clients through the KYC verification process, ensuring a smooth and fully compliant onboarding journey</li><li> Walk clients through the trading platform, showcasing its key features and tools to help them trade with confidence</li><li> Build lasting client trust and satisfaction through professional, well-informed support and platform training</li><li> Stay closely attuned to the competitive landscape and financial markets to provide clients with accurate, up-to-date guidance</li><li> Gather and analyze client feedback to identify opportunities that enhance the overall client experience</li><li> Collaborate closely with other departments, maintaining open communication to resolve client issues efficiently </li></ul>Requirements: <ul><li> Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both language</li><li> Strong interpersonal skills, with a natural ability to build rapport with clients and colleagues alike</li><li> A solutions-oriented mindset, with the ability to listen closely to both client and team needs and respond effectively</li><li> Excellent verbal and written communication skills</li><li> Flexibility to work rotating shifts on a weekly schedule </li></ul>What will you get in return: <ul><li> Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated</li><li> Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock</li><li> Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry</li><li> Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team</li><li> Comprehensive Health &amp; Pension Benefits: From medical insurance to pension plans, we&#x2019;ve got your back. Plus, location-specific benefits and perks!</li><li> Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!</li><li> Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community </li></ul>Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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