Join the company that’s building the telemetry infrastructure for the AI era. At <a href="https://jobicy.com/company/cribl" target="_blank" rel="noopener">Cribl</a>, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Location: Sydney
<h3>Why You’ll Love This Role</h3>
The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with customers.
The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.
 As An Active Member Of Our Team, You Will…
<ul>
<li>Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion</li>
<li>Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization</li>
<li>Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers</li>
<li>Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics</li>
<li>Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data</li>
<li>Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer</li>
<li>Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer</li>
<li>Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization</li>
<li>We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours </li>
</ul>
If You’ve Got It - We Want It
<ul>
<li>Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value</li>
<li>Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.</li>
<li>Customer facing presentation history in program reviews or similar events</li>
<li>Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle</li>
<li>Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes</li>
<li>Quick learner with good technical and problem-solving skills</li>
</ul>
Bonus Points/Preferred Qualifications:
<ul>
<li>
<ul>
<li>Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)</li>
<li>Solid technical understanding of managing customers through Customer Success Platforms such as GainSight</li>
<li>Working knowledge of major cloud providers (AWS, Azure, GCP)</li>
<li>You live in Sydney</li>
</ul>
</li>
</ul>
#LI-JK1 #LI-Remote
Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at <a href="https://cribl.io/about-us/" rel="nofollow ugc noopener" target="_blank">cribl.io/about-us</a>.

Customer Success Engineer, Sydney

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Onboarding Agent (Customer Support) based in Australia. This is a remote customer support opportunity focused on guiding patients through a seamless onboarding journey for at-home sleep testing and oral appliance treatment. You will serve as a primary point of contact, supporting patients from purchase through telehealth scheduling, impression kit completion, and manufacturing readiness. Managing a caseload of 100+ patients, you will balance proactive outreach, inbound support, documentation, and issue resolution. The role requires empathy, organization, and composure when handling sensitive situations such as cancellations, refunds, billing concerns, or delays. You will collaborate with insurance, clinical, sales, and manufacturing teams to resolve issues and keep patient journeys moving forward. Accuracy, privacy, and timely communication are essential, particularly when handling protected health information. This is a long-term, 40-hour-per-week independent contractor opportunity for a patient-focused professional who thrives in a structured, high-volume environment. Accountabilities <ul><li>Own each patient&#x2019;s onboarding journey from purchase through telehealth scheduling, impression kit delivery and return, and final handoff to manufacturing.</li><li>Manage a personal caseload of more than 100 patients across different stages of the onboarding funnel, organizing and prioritizing activities effectively each day.</li><li>Respond to inbound patient communications through phone, SMS, and email within established service-level agreements, while proactively contacting patients to prevent delays and maintain progress.</li><li>Act as the primary point of contact for patients, coordinating with insurance, clinical, sales, and manufacturing teams to resolve issues and provide timely updates.</li><li>Guide patients through the completion and return of impression kits, following up on outstanding kits and coordinating next steps when kits need to be redone.</li><li>Handle cancellation, refund, and billing-related concerns with empathy and professionalism, using approved de-escalation procedures and escalating issues according to established handoff processes.</li><li>Route medical or clinical questions to the appropriate clinical team and avoid providing medical advice outside the scope of the role.</li><li>Accurately and promptly document all patient interactions, updates, and relevant information within Salesforce.</li><li>Protect patient privacy and handle protected health information in accordance with HIPAA requirements and applicable procedures.</li><li>Identify recurring patient feedback, operational challenges, and process gaps and communicate relevant insights to leadership to support improvements to standard operating procedures.</li><li>Deliver all contracted services professionally and consistently, following agreed timelines, guidelines, processes, and deliverables. </li></ul>Requirements <ul><li>At least 1 year of experience in customer support, patient support, call center operations, or a related customer-facing environment; healthcare, telehealth, or e-commerce experience is an advantage.</li><li>Demonstrated ability to de-escalate challenging customer interactions, including sensitive conversations involving cancellations, refunds, billing concerns, or service issues.</li><li>Strong organizational and time-management skills, with the ability to manage a high-volume caseload while maintaining consistent follow-up and service quality.</li><li>Excellent written English and neutral spoken English, with the ability to communicate clearly and professionally across phone, SMS, and email.</li><li>Strong attention to detail and disciplined documentation habits, particularly when recording customer or patient information.</li><li>An empathetic, patient-first communication style and the ability to remain calm, professional, and solution-oriented under pressure.</li><li>Ability to work independently while coordinating effectively with multiple internal teams and stakeholders.</li><li>Familiarity with HIPAA requirements or previous experience handling sensitive personal or healthcare information is preferred.</li><li>High school diploma or equivalent is required; a bachelor&#x2019;s degree is preferred.</li><li>Comfortable working with digital tools and business applications, including Salesforce, Microsoft Teams, Microsoft Outlook, Microsoft Excel, Microsoft SharePoint, Microsoft Word, and cloud-based phone and SMS platforms.</li><li>Ability to work a full-time contracted schedule of 40 hours per week, Monday through Friday, generally from 9:00 AM to 6:00 PM PST, subject to mutually agreed scheduling requirements.</li><li>Ability to operate effectively as an independent contractor under a Master Services Agreement and Statement of Work. </li></ul>Benefits <ul><li>Competitive contractor rates.</li><li>Weekly payments.</li><li>Long-term, ongoing remote opportunity.</li><li>40 contracted hours per week, Monday through Friday.</li><li>Free training and upskilling opportunities.</li><li>Ongoing support and guidance throughout the engagement.</li><li>Access to a supportive and vibrant contractor community.</li><li>Opportunity to contribute directly to a patient-focused service and help improve the customer experience.</li><li>Potential access to additional open contractor opportunities. </li></ul>How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role&apos;s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Patient Onboarding Agent (Customer Support)

Company Description FYB is dedicated to empowering individuals and organizations through industry-leading expertise, best-in-class technology, and exceptional customer support. FYB&#x2019;s culture is based on our key values of innovation, teamwork, transparency, accountability and integrity - encouraging team members to support one another to achieve shared goals. Role Description: The Help Desk Support Analyst is a full-time remote role responsible for providing all levels of technical assistance to our customers in their use of OpenText Content Manager (TRIM). In this position, the analyst will respond to support tickets, and guide users through step-by-step solutions using FYB&apos;s extensive knowledge-base, documented expertise, and best in class systems and technology. The role includes documenting incidents, maintaining accurate records in the help desk system, and escalating complex problems to higher-level support when necessary. The analyst will also contribute to knowledge base articles, support continuous improvement of support processes, and deliver customer-focused service aligned with FYB&#x2019;s commitment to exceptional support. Qualifications and Experience<ul><li>Direct Experience with OpenText Content Manager (TRIM) is REQUIRED for this role, ideally in a similar support environment, or potentially as a records and information practitioner. </li><li>Candidates should possess strong Technical Support and Help Desk Support skills for troubleshooting and resolving user issues, as well as solid Analytical Skills to diagnose problems, identify root causes, and recommend effective solutions.</li><li>Candidates should possess excellent Customer Support skills, with the ability to communicate clearly, manage expectations, and maintain a professional, service-oriented approach.</li><li>Relevant experience in IT support or a similar role; industry certifications are beneficial.</li><li>Ability to work independently in a remote environment, manage workload, and prioritize multiple tasks effectively.</li><li>Strong written and verbal communication skills and comfort interacting with users of varying technical levels.</li><li>Familiarity with ticketing systems, remote support tools, and documentation best practices is an advantage.</li></ul> FYB BenefitsIn addition to a fully remote work environment, this role will benefit from up to 5 days of additional paid leave per annum (birthday, 3x community service and Xmas shutdown support); optional paid overtime and time in lieu when workload provides the opportunity; optional salary sacrifice to Superannuation; a Tuition Reimbursement Support Program; Online Learning Platforms; and paid subscriptions to the latest AI models to support your work and innovation contributions.

Help Desk Support Analyst

<div><a href="https://jobicy.com/company/binance" target="_blank" rel="noopener">Binance</a> is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.</div><div>Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.</div><div> </div><div>If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.</div><h2>Responsibilities</h2><ul>
<li>Development and implementation Backend service for the AI Chatbot products.</li>
<li>Build large scale software system, which can impact daily life of millions of customers.</li>
<li>Explore and integrate the LLM applications to improve chatbot performance and user experience.</li>
<li>Underlying infra/arch upgrade performance tuning, online incidents troubleshooting, and system refactoring.</li>
<li>Write high-quality, clean, and maintainable code using engineering best practices guide junior engineers’ daily work and do knowledge share, etc.</li>
</ul><h2>Requirements</h2><ul>
<li>Bachelor's/Master's degree in computer science, engineering, or equivalent industry experience.</li>
<li>Over 8 years of professional experience in a related field.</li>
<li>Core Java programming skills and willingness to do hands on coding are a must.</li>
<li>Knowledge and experience with Python and familiar with collaborating with algorithm engineers.</li>
<li>Capable to cope with stress, and quickly learn new knowledge.</li>
<li>Good cross-team communication skills.</li>
<li>Familiarity with design patterns and system design required to solve common software programming challenges.</li>
<li>Knowledge and experience with Chatbot &amp; Custom service Bot is considered as a plus.</li>
<li>Knowledge and experience with LLM usage is considered as a plus.</li>
<li>Knowledge and experience with data job like Flink/Spark are considered as a plus.</li>
</ul><div>Working at Binance</div><div>• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities</div><div>• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless</div><div>• Tackle fast-paced, challenging and unique projects</div><div>• Work in a truly global organization, with international teams and a flat organizational structure</div><div>• Competitive salary and benefits</div><div>• Flexible working hours, remote-first, and casual work attire</div><div> </div><div>Learn more about how Binancians embody the organization’s <a href="https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-5487396240897265423" rel="nofollow ugc noopener" target="_blank">core values</a>, creating a unified culture that enables collaboration, excellence, and growth.</div><div> </div><div>Apply today to be a part of the Web3 revolution!</div><div> </div><div>Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.</div><div> </div><div>By submitting a job application, you confirm that you have read and agree to our <a href="https://www.binance.com/en/candidate/privacy/notice" rel="nofollow ugc noopener" target="_blank">Candidate Privacy Notice</a>.</div>

Data/ Java Engineer (AI/LLM Chatbot, Customer Service)

Customer Administration Officer Hawthorn East, Melbourne | $75,000 - $78,000 + Super | Permanent Full-Time Why Join? <ul> <li>$75,000 - $78,000 + Super</li> <li>Permanent full-time opportunity</li> <li>1 day work from home once established in the role</li> <li>Structured onboarding and product training program</li> <li>Long-term career development and succession planning opportunity</li> <li>Supportive and collaborative team environment</li> </ul> Are you an experienced customer service or administration professional looking for your next long-term career opportunity? We&apos;re partnering with a well-established Australian business to recruit a Customer Administration Officer to join their team. Reporting directly to the Customer Service Manager, this role has been created as part of a long-term succession planning strategy and offers an excellent opportunity to build a rewarding career within a growing and respected organisation. This position would particularly suit candidates with experience in automotive parts, aftermarket products, trade wholesale, industrial supplies, workshop equipment, heavy vehicle, fleet or technical distribution environments. Candidates who have worked for automotive parts suppliers, industrial distributors, workshop equipment providers or similar product-based businesses will be highly regarded, as will those accustomed to supporting trade customers and managing product-related enquiries. The Opportunity Working within a close-knit customer service team, you&apos;ll become a key point of contact for customers, supporting enquiries, order management and administrative activities that contribute to a seamless customer experience. As part of your onboarding, you&apos;ll undertake a comprehensive training program designed to provide hands-on exposure to the company&apos;s product range, operations and customer base. This will allow you to develop a strong understanding of the products and solutions offered, helping you confidently support customers and stakeholders from day one. A current driver&apos;s licence is highly advantageous, as the initial training period will involve exposure across different areas of the business to gain a thorough understanding of the company&apos;s product offering, operations and customer requirements. You&apos;ll gain valuable industry knowledge while becoming an important part of the organisation&apos;s future growth and succession plans. Key Responsibilities <ul> <li>Processing customer orders accurately and efficiently</li> <li>Managing customer enquiries via phone and email</li> <li>Providing professional customer support and product information</li> <li>Coordinating with warehouse and operations teams regarding orders and deliveries</li> <li>Maintaining accurate customer and order records</li> <li>Assisting with administration associated with customer orders and accounts</li> <li>Resolving customer enquiries and service-related issues</li> <li>Supporting the wider customer service and sales teams as required</li> <li>Assisting with process improvements and general administrative duties</li> </ul> What We&apos;re Looking For We&apos;re looking for someone who enjoys building relationships, thrives in a team environment and takes pride in delivering excellent customer service. Ideally, you&apos;ll have: <ul> <li>Previous experience in customer service, administration, sales support or order processing</li> <li>Strong communication and relationship-building skills</li> <li>Excellent organisational skills and attention to detail</li> <li>A proactive and solutions-focused mindset</li> <li>Confidence managing multiple priorities</li> <li>Strong computer literacy and experience using business systems</li> <li>A current driver&apos;s licence (highly advantageous)</li> </ul> Experience within automotive parts, aftermarket products, industrial supplies, trade wholesale/distribution, workshop equipment, heavy vehicle, fleet services or other technical product-based industries will be highly regarded, though not essential. Most importantly, we&apos;re looking for someone who wants to build a long-term career, contribute to a high-performing team and become part of the organisation&apos;s future growth plans. Why Join? <ul> <li>$75,000 - $78,000 + Super</li> <li>Permanent full-time opportunity with a 38-hour work week</li> <li>1 day work from home once established in the role</li> <li>Stable and growing Australian business</li> <li>Succession planning opportunity with long-term career development</li> <li>Structured onboarding and product training program</li> <li>Exposure to both operational and office environments</li> <li>Supportive and collaborative team culture</li> <li>Opportunity to develop specialist product and industry knowledge</li> <li>Hawthorn East location with long-term career progression</li> <li>Work alongside experienced leaders and industry professionals</li> </ul> If you&apos;re looking for a role where you can develop your skills, build industry expertise and establish a long-term career, we&apos;d love to hear from you. Apply now or contact us for a confidential discussion. #SCR-olivia-howard &#xA0;

Customer Administration Officer

Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world&#x2019;s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity As a Customer Service Representative, you will provide customer care services with a friendly, enthusiastic and focused manner within the Incomm AUNZ Team and provide clients with various types of customer care from checking account balances to replacing and deactivating cards. You will also manage the inbound case load whilst also working on ways to implement best practices for our customer cases. This is a Fully Remote 12-Month Contract Part Time Role - 25 hours per week. The Employee must reside in Victoria, AU Responsibilities <ul><li>Answer inbound e-mail enquiries from corporate clients, consumers and selling partners.</li><li>Provide timely, accurate and courteous responses to the customers concerns or questions in accordance&#x2019;s with InComm&#x2019;s regulations. Customers will include both our merchant partner and consumers</li><li>Perform basic Cardholder Customer Service functions in an accurate, timely and courteous manner; i.e. Lost/Stolen Cards, forgotten PINs. </li></ul>General functions include: <ul><li>Open/resolve/escalate/close tickets.</li><li>Administrative tasks (partner account updates, provide activity reports).</li><li>Organise replacement cards where required</li><li>Opening tickets to the appropriate technical teams when required.</li><li>Keep clients appraised on resolution progress.</li><li>Document activities in the ticketing system as required.</li><li>Outbound calls as required.</li><li>Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams or other third-party vendors.</li><li>Maintaining familiarity with our prepaid financial services products, programs, developments and direction of the business in general.</li><li>Other tasks and responsibilities as assigned by leadership team.</li><li>Answer queries in timely manner in accordance with InComm&#x2019;s goals </li></ul>Qualifications <ul><li>Strong excel, verbal and written communication skills are critical</li><li>Basic knowledge of MS Office, Internet, Windows and typing skills are required</li><li>2+ years&#x2019; customer service/client support experience required</li><li>Successful completion of a criminal background and consumer credit check is required </li></ul>InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran&#x2019;s status, age, disability status, genetics or any other category protected by federal, state, or local law. <ul><li>This position is eligible for the Employee Referral Bonus Program </li></ul>

Customer Service Representative III

We engage the most inspired minds to do their best work wherever they work best&#x2014;powering the freedom to create worldwide. WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine&#x2019;s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com. Please Note Before Applying This shift is: Wednesday - Sunday, 9:30am-6pm AEDT What&apos;s Cool About This Job As a Technical Support L1, you&#x2019;ll be providing support to our customers primarily using live chat, but also over the phone and via support tickets. You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think creatively, then this role is for you! Your Impact You will be the face of our company and have an opportunity to deliver a world-class experience with every interaction with our customers on our live contact channels of chat and phone. You&#x2019;ll get to apply creative problem-solving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team, and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers. Requirements For The Role <ul><li>1-2 years of experience working in technical support or a customer service position</li><li>Open source content management systems</li><li>WordPress: knowledge of WordPress, Plugins, and Themes.</li><li>Knowledge of DNS and SSL</li><li>You understand the usage of file systems and the tools for remotely managing web content on a web or file server</li><li>Knowledge of Linux Command Line</li><li>You have experience with StudioPress and/or the Genesis framework</li><li>You have previous experience with online Chat and/or instant messaging tools</li><li>You have previously worked with customers via phone support</li><li>Understanding of the core error codes associated with web hosting (eg. 404 etc) </li></ul>Desired Skills <ul><li>Positive Energy and enthusiasm. You believe in our values.</li><li>Technical Aptitude: You demonstrate a keen knowledge of, and passion for, web technology or digital experiences. You are someone who learns quickly and takes ownership of your personal development.</li><li>Effective Troubleshooting Skills: You demonstrate strong root cause analysis skills, through effective troubleshooting skills and you are able to quickly identify problems and solutions. You work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers.</li><li>Communication Skills: You have strong written and verbal communication skills, with a strong command of the English language. Ability to accurately type 40 - 60 words per minute. You have the ability to establish a professional, friendly, and empathetic dialogue with customers.</li><li>Excellent Organizational Skills: You&#x2019;re a great multitasker. You can handle multiple requests at once and have an understanding of prioritization.</li><li>Team Focus: Effectively work in a team environment that uses cross-collaboration and teamwork to solve issues. You enjoy working with others, demonstrate a willingness and ability to share your knowledge with peers and others.</li><li>Customer Inspired: Demonstrate customer focus in every interaction with our customers. You actively listen and leave our customers feeling supported and understood.</li><li>Adaptable: You are resilient and adapt to the changing business and landscape in the tech world. </li></ul>Perks And Benefits <ul><li>Company Stock Options (Every employee is an owner in the company)</li><li>Superannuation Program</li><li>Employee Assistance Program</li><li>Supplemental Maternity &amp; Paternity Pay</li><li>Generous Vacation Time (Who doesn&#x2019;t like time off)</li><li>One-time $745 AUS Home Office Stipend</li><li>Company Wellness Days </li></ul>At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.

Technical Support Engineer I

Shape What&apos;s Next With BCD TBC Why you&#x2019;ll love working here Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you&apos;ll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel. Meet BCD BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by exploring our career site and checking out our social media: <ul><li>Career site BCD</li><li>https://www.linkedin.com/company/bcd-travel/</li><li>https://www.instagram.com/bcdtravel/</li><li>https://www.bcdtravel.com/blog/ </li></ul>What&#x2019;s In It For You <ul><li>Flexible working hours and work-from-home or remote opportunities</li><li>Opportunities to grow your skillset and career</li><li>Work at the forefront of travel technology and help shape the future of business travel</li><li>Generous vacation days so you can rest and recharge</li><li>A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools</li><li>Travel industry professional perks and discounts</li><li>An inclusive work environment where diversity is celebrated</li><li>Work From Anywhere opportunity for 60 days per year </li></ul>Ready to shape what&#x2019;s next? Apply now! We&#x2019;re dedicated to building a diverse, inclusive and authentic workplace. If you&#x2019;re excited about a role, but your experience doesn&#x2019;t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. {INSERT TA PARTNER HASHTAG]

Travel Consultant, Corporate

Job description: About the Role We are looking for a Customer Service Representative (CSR) to provide professional and reliable support to customers across different industries. The ideal candidate has experience in customer service, sales, healthcare, insurance, administration, or similar fields and is comfortable communicating with customers through phone, email, and chat. Tasks Key Responsibilities <ul> <li>Handle customer inquiries through phone, email, chat, and other communication channels.</li> <li>Provide accurate information regarding products, services, accounts, or customer concerns.</li> <li>Resolve customer issues professionally and escalate complex concerns when necessary.</li> <li>Assist with sales inquiries, product/service recommendations, and follow-ups.</li> <li>Process customer requests, documentation, appointments, orders, or account updates.</li> <li>Maintain accurate customer records and update information in CRM or internal systems.</li> <li>Follow company policies, procedures, and service standards.</li> <li>Coordinate with internal teams to ensure customer concerns are properly addressed.</li> <li>Handle sensitive customer information with professionalism and confidentiality.</li> <li>Meet established customer service, productivity, and quality targets.</li> </ul> Requirements Requirements <ul> <li>At least 1 year of relevant customer service or client-facing experience preferred.</li> <li>Strong verbal and written English communication skills.</li> <li>Professional, patient, and customer-focused approach.</li> <li>Good problem-solving and decision-making skills.</li> <li>Ability to handle multiple tasks and work in a fast-paced environment.</li> <li>Comfortable using CRM systems, Microsoft Office/Google Workspace, and other business software.</li> <li>Good attention to detail and documentation skills.</li> <li>Able to work independently while being a strong team player.</li> <li>Willingness to learn new systems, products, and processes.</li> </ul> Nice to Have <ul> <li>Experience supporting US, Australian, or international clients.</li> <li>Experience with CRM, ticketing, phone, or healthcare/insurance platforms.</li> <li>Sales or upselling experience.</li> <li>Experience working remotely or with international teams.</li> </ul> What We&#x2019;re Looking For We&#x2019;re looking for someone who is customer-focused, adaptable, reliable, and professional, with the ability to quickly learn new products, systems, and processes. Benefits NA Candidates with experience in any of the following are encouraged to apply: <ul> <li>Customer Service / Call Center</li> <li>Sales / Business Development</li> <li>Healthcare / Medical Support</li> <li>Insurance / Claims / Policy Support</li> <li>Banking / Financial Services</li> <li>Administrative Support</li> <li>E-commerce / Retail</li> <li>Technical Support</li> <li>Travel and Hospitality</li></ul>

AI Developer

<h3>About the Role</h3>
As a Customer Support Engineer (CSE) at <a href="https://jobicy.com/company/netbox-labs" target="_blank" rel="noopener">NetBox Labs</a>, you are the technical partner your customers rely on. You immerse yourself in their world, learn how they run their networks, and help them get real value from NetBox and our broader product suite. When something breaks, you own it. When customers are planning something complex, you are in the room. When they are not sure what is possible, you show them.

This is a relationship role with deep technical requirements. You will work with network engineers on their hardest problems and on their business's strategic priorities. The best people in this role are trusted by their customers the way you trust a colleague who always knows what to do.

You will report to the CSE Manager and work closely with Customer Success Managers, TechOps, Product, and Engineering.

<h3>What you will do</h3>
Be the technical anchor for your customers
<ul>
<li>
Build deep familiarity with each customer's environment, goals, and constraints
</li>
<li>
Participate in architecture reviews, planning sessions, and Business Reviews alongside Customer Success Managers
</li>
<li>
Help customers translate their network management goals into NetBox workflows and adoption paths
</li>
<li>
Serve as the bridge between what customers need and what the product can do
</li>
</ul>
Own technical issues end-to-end
<ul>
<li>
Diagnose, reproduce, and resolve issues across installation, configuration, integrations, plugins, and upgrades
</li>
<li>
Manage the full post-sale technical lifecycle: onboarding, version upgrades, and ongoing deployment health
</li>
<li>
Meet SLAs for response and resolution while keeping customers informed throughout
</li>
<li>
Escalate proactively when revenue, stability, or customer trust are at risk
</li>
</ul>
Make the team and product better
<ul>
<li>
Surface customer feedback and feature requests to Product with enough context to be actionable
</li>
<li>
Build runbooks and troubleshooting guides that reduce repeat escalations
</li>
<li>
Identify patterns in support volume and propose improvements to process or product
</li>
<li>
Collaborate with TechOps on deep technical escalations and custom customer needs
</li>
</ul>
<h3>Required Technical Skills</h3>
<ul>
<li>
NetBox, DCIM, IPAM, and core networking concepts
</li>
<li>
Docker (with Compose)
</li>
<li>
GitHub or GitLab
</li>
<li>
SQL, PostgreSQL, CSV, and JSON processing
</li>
<li>
SSH, Linux command line, shell scripting
</li>
<li>
Python, pip, REST APIs
</li>
</ul>
<h3>Desired Technical Skills</h3>
<ul>
<li>
Network engineering fundamentals, device modeling, and automation workflows
</li>
<li>
NetBox plugins and integrations + Django
</li>
<li>
Kubernetes management and troubleshooting (kubectl)
</li>
<li>
Observability tooling: Prometheus, Grafana, OpenTelemetry
</li>
<li>
SSO flows: OIDC, OAuth, SAML
</li>
<li>
Linux performance and network troubleshooting (CPU, memory, disk, firewall, network)
</li>
<li>
Async messaging and webhooks: Kafka, MQTT, AMQP, AWS SNS
</li>
</ul>
<h3>What Success Looks Like</h3>
<ul>
<li>
Your customers trust you and know you understand their environment
</li>
<li>
Issues get resolved thoroughly and on time, with clear communication throughout
</li>
<li>
You are finding risks and opportunities before they are obvious to anyone else
</li>
<li>
Your documentation reduces the number of times the same problem escalates twice
</li>
<li>
Product and Engineering act on your feedback because it comes with context and evidence
</li>
</ul>
<h3>About NetBox Labs:</h3>
NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community.
NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox.
NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.

<h3>Our culture and values: </h3>
<ul>
<li>
We own and solve problems with high attention to detail.
</li>
<li>
Our open source contributors, users, customers &amp; team are all part of our community. When our community wins, we win.
</li>
<li>
We prioritize simplicity and think twice before adding complexity
</li>
<li>
Clear communication helps keep our team aligned and collaborating smoothly.
</li>
</ul>
NetBox Labs is proud to be an equal opportunity employer. We believe diverse teams build better software, and we welcome applicants of every race, color, religion, gender identity, sexual orientation, national origin, age, disability, and veteran status. If you need accommodation at any point in the process, just let us know.

Senior Customer Support Engineer

About usFounded in 2020, the team at The Lookout Way set out to transform the delivery of in-home care by blending cutting-edge technology with deep industry insight. Born from firsthand experience with the challenges facing Aged Care providers, we built the only digital care management platform created by care, for care. Our flagship platform, Lookout, is an all-in-one SaaS solution that empowers providers and their clients with the tools and visibility needed to deliver high-quality, profitable care. With a strong focus on intuitive design, it connects staff, care workers, and clients through personalised interfaces tailored to each user&apos;s role. About the RoleWe&apos;re looking for a highly capable and customer-focused Customer Success Manager to join our team and play a pivotal role in supporting our strategic customers, primarily home care providers, to achieve meaningful, sustained outcomes with the Lookout platform. In this role, you&apos;ll act as a trusted advisor to operational leaders and executive stakeholders, guiding customers through adoption, change, and long-term transformation. You&apos;ll develop deep expertise in the Lookout platform, helping customers bridge the gap between software capability and real-world operational delivery. You&apos;ll be responsible for a named portfolio of strategic customers and will work closely with Account Managers, Product, Solutions, Training, and Support teams to ensure they feel supported, informed, and in control throughout their journey with Lookout. This is a non-sales role focused on support, enablement, and long-term partnerships. Our customers operate in complex and highly regulated environments, so we&apos;re looking for someone who can bring structure to ambiguity, confidently navigate challenging conversations, and provide a calm, organised presence in every interaction. What you&apos;ll be responsible for:-Customer Success &amp; Relationship Management<ul><li>Act as the primary strategic point of contact for a portfolio of strategic customers.</li><li>Build and maintain trusted relationships across multiple stakeholder groups, including senior leaders and executive decision-makers.</li><li>Develop, own and drive structured success plans and adoption roadmaps that deliver measurable customer outcomes.</li><li>Monitor customer health through usage, engagement and operational insights, proactively identifying risks and opportunities.</li><li>Lead conversations around progress, performance, accountability and outcomes with confidence and professionalism.</li><li>Navigate complex or high-stakes situations with a calm, solutions-focused approach.</li><li>Advocate for customers by translating challenges and feedback into actionable insights for internal teams.</li></ul>-Platform Expertise &amp; Enablement<ul><li>Develop deep expertise in the Lookout platform and its application within aged care and community services.</li><li>Guide customers in embedding Lookout into their operational workflows and day-to-day practices.</li><li>Deliver structured enablement that supports change management and behavioural adoption, rather than simply feature training.</li><li>Help customers prioritise adoption activities and establish achievable plans that drive sustainable progress.</li><li>Support customers in maximising the value they receive from the platform through ongoing guidance and best practice recommendations.</li></ul>-Cross-functional Collaboration<ul><li>Partner closely with Sales, Product, Engineering, Solutions, Marketing, Training and Support teams to deliver a coordinated customer experience.</li><li>Lead internal alignment on customer challenges, ensuring issues are progressed and resolved efficiently.</li><li>Maintain accurate and structured records within CRM and Customer Success platforms to ensure visibility and continuity.</li><li>Share customer insights and feedback to help inform product development and continuous improvement initiatives.</li></ul>-Do you have what it takes?<ul><li>5+ years&apos; experience in Customer Success or a similar customer-facing role within a SaaS or technology environment.</li><li>Previous experience in Customer Support, Onboarding, Implementations or Pre-Sales roles will be highly regarded.</li><li>Strong SaaS product knowledge and a genuine interest in developing deep expertise in the Lookout platform.</li><li>Proven experience managing complex enterprise or multi-stakeholder customer relationships.</li><li>Demonstrated success driving customer adoption and change in environments requiring structure, guidance and hands-on support.</li><li>Exceptional stakeholder management and communication skills, including experience working with executive-level customers.</li><li>Strong analytical and problem-solving capabilities, with confidence navigating ambiguity and complexity.</li><li>Highly organised, with the ability to manage multiple customers, priorities and competing demands effectively.</li><li>Comfortable facilitating structured conversations regarding progress, performance and accountability.</li><li>Strong understanding of SaaS delivery models and customer lifecycle management.</li><li>Familiarity with CRM, project management, AI and collaboration tools such as HubSpot, Asana, Avoma and Claude.</li><li>Experience in aged care, home care or community services is highly desirable.</li></ul>Your mindset<ul><li>You are a calm, steady presence who can guide customers through complexity and uncertainty.</li><li>You thrive on bringing structure to complex situations, creating clarity, direction and actionable plans.</li><li>You are confident engaging with stakeholders at all levels, including senior leaders and executives.</li><li>You take ownership and are committed to delivering outcomes, no matter how challenging the situation.</li><li>You are empathetic yet assertive, balancing customer needs with clear recommendations and guidance.</li><li>You are motivated by making a meaningful impact within the Aged Care and NDIS sectors.</li><li>You are proactive, systems-oriented and continually looking for ways to improve customer outcomes and experiences.</li></ul>What&apos;s in it for you?The work we do is meaningful, and the problems we solve matter.<ul><li>A competitive salary package that reflects your impact.</li><li>Remote-first work from anywhere in Australia, with offices available for face-to-face collaboration.</li><li>Annual health and wellbeing allowance.</li><li>Generous leave policies that grow with tenure, plus access to Sonder and parental leave benefits.</li></ul>Find out more about The Lookout Way here:https://www.thelookoutway.com How to ApplyIf this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter telling us a bit about yourself and your suitability for this role within our organisation.We respectfully request no communication from external agencies or recruiters.&#xA0;

Customer Success Manager

This is a Customer Success Consultant (Contract) role with Streamtime based in Sydney, NSW, Australia == Streamtime == Role Seniority - junior More about the Customer Success Consultant (Contract) role at Streamtime 10-month fixed-term contract <ul><li> Full-time</li><li> Remote, anywhere in Australia</li><li> Starting October 2026 </li></ul>ROLE INTRODUCTION As a Customer Success Consultant at Streamtime, you&apos;ll be the first person our customers hear from when they need help &#x2014; and often the reason they stick around. You&apos;ll work with creative teams to understand what they&apos;re actually trying to do, solve the thing in front of them, and help them get more out of the platform than they came looking for. This role sits at the front door. Most days that means our support inbox: reading between the lines of a question, working out what someone really needs, and getting them a clear answer quickly. You&apos;ll also run quick chats and help sessions with customers directly &#x2014; short, practical conversations that get someone unstuck or show them a better way to do something. The other half of the job is being the person the wider CS team can lean on. Our consultants are running onboarding, adoption and retention work across two hemispheres, and they move faster when someone&apos;s helping with the day-to-day around it &#x2014; pulling together what&apos;s needed for a customer session, following up after a call, keeping our help content current, and picking up whatever&apos;s in the way that week. It&apos;s varied by design, and it&apos;s the fastest way we know to learn how customer success actually works. We&apos;re covering a parental leave, so this is a 10-month contract. You don&apos;t need to know everything on day one &#x2014; but if you&apos;re a natural problem-solver with a genuine interest in people, we&apos;d love to hear from you. BUSINESS OBJECTIVES This Role Contributes To The Following Company Goals <ul><li>Improve the health and usage of Streamtime</li><li>Communicate to and engage the creative industry in education around productive wellbeing</li><li>Create a business to be proud of &#x2014; inside and out </li></ul>YOUR GOALS Be the reliable front door: Own our support inbox day to day. Answer clearly and warmly, solve what you can, and get the rest to the right person fast. Customers should feel like someone actually read what they wrote. Make support better, not just faster: We use Fin, Intercom&apos;s AI assistant, to handle common questions &#x2014; and it&apos;s only as good as what we teach it. You&apos;ll watch what it gets right, catch what it gets wrong, and keep our help articles current. Done well, this is how the queue gets shorter instead of longer. Help customers succeed and stay: Support our customer health reviews in Vitally &#x2014; spotting accounts that have gone quiet or look like they&apos;re struggling, and flagging them early enough to do something about it. Grow into customer conversations: Once you&apos;ve got your feet under you, you&apos;ll run short calls with customers directly &#x2014; quick chats, walkthroughs, and help sessions. Contribute to education and self-learning: Work with the Education &amp; Health team on the proactive side: help content, webinars, and guides that make it easier for customers to learn at their own pace. DAY-TO-DAY TASKS &amp; ACTIVITIES <ul><li>Respond to customer queries via Intercom, offering clear, timely support tailored to their goals and ways of working</li><li>Monitor and improve our Fin AI setup &#x2014; reviewing what it answered, correcting what it got wrong, and feeding that back into the knowledge base</li><li>Support our risk and health reviews in Vitally &#x2014; triage, follow-ups, and flagging accounts that need a specialist</li><li>Run short customer calls and help sessions </li><li>Gather customer insights and share them with the team to improve product decisions and support strategy </li></ul>SUPPORTING TASKS &amp; ACTIVITIES <ul><li>Support key company goals each quarter by contributing to our bets and sharing progress with the team</li><li>Help the Education &amp; Health team with proactive education work &#x2014; content, webinars, customer stories</li><li>Stay connected and communicative with your teammates via Slack and async updates</li><li>Join in on Soultime &#x2014; our team rituals that are inclusive, engaging, and help us recharge</li><li>Help uphold Streamtime&apos;s social and environmental commitments as a proud B Corp</li><li>Lend a hand across the team when needed &#x2014; we&apos;re all in this together </li></ul>YOU MIGHT BE GREAT FOR THIS ROLE IF YOU <ul><li>Enjoy helping others and solving problems in creative, thoughtful ways</li><li>Are comfortable saying &quot;I don&apos;t know yet &#x2014; let me find out&quot;, and then actually finding out</li><li>Are curious about how people work and how technology can support them</li><li>Are very comfortable with technology and willing to learn new tools. We&apos;re regular users of Slack, Zoom, Intercom, Vitally and Notion, among others</li><li>Are open to learning &#x2014; especially if you haven&apos;t used Streamtime before </li></ul>We don&apos;t expect you to tick every box. If this sounds like a role you&apos;d thrive in, we encourage you to apply &#x2014; especially if you&apos;re from a background that&apos;s underrepresented in our industry. INCLUSION MATTERS At Streamtime, we&apos;re committed to building a team where everyone belongs. We value diversity of experience, background, and perspective &#x2014; and we know that great ideas come from everywhere. If you need adjustments during the recruitment process, just let us know. Before we jump into the responsibilities of the role. No matter what you come in knowing, you&#x2019;ll be learning new things all the time and the Streamtime team will be there to support your growth. &#x1F7E2; Please consider applying even if you don&apos;t meet 100% of what&#x2019;s outlined &#x1F7E2; Key Responsibilities <ul><li>&#x1F4EC; Managing support inbox</li><li>&#x1F916; Improving AI support</li><li>&#x1F4DE; Conducting customer calls </li></ul>Key Strengths <ul><li>&#x1F9E9; Problem-solving</li><li>&#x1F4AC; Communication</li><li>&#x1F4BB; Technology proficiency</li><li>&#x1F91D; Customer relationship management</li><li>&#x270D;&#xFE0F; Content creation</li><li>&#x1F917; Team collaboration </li></ul>Why Streamtime is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that&#x2019;s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Streamtime not with Hatch.

Customer Success Consultant (Contract)

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&#x2019;re ready to begin your best journey and help build travel for the world, join us. Our Purpose &#x2013; Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. Get to Know Our Team Agoda&#x2019;s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda&#x2019;s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer&#x2019;s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda&#x2019;s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity As a Support Associate in Seoul, supporting Korean and English, you will: <ul><li>Build strong problem-solving and communication skills that open doors to many future roles</li><li>Support customers and partners from multiple countries and cultures, gaining truly global experience</li><li>Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly </li></ul>In This Role, You Will <ul><li>Deliver outstanding service to guests and partners via phone, email, and chat</li><li>Handle a high volume of inquiries and deliver accurate, timely resolutions</li><li>Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)</li><li>Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)</li><li>Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time</li><li>Apply Agoda policies and procedures in a fair and consistent way</li><li>Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases</li><li>Safeguard customer data and maintain strict confidentiality at all times</li><li>Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation</li><li>As part of a rotating shift schedule, you&#x2019;ll occasionally work weekends and public holidays, planned in advance with your team</li><li>Enjoy Agoda&#x2019;s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks </li></ul>Core Skills And Competencies <ul><li>Strong customer focus and a genuine desire to help others</li><li>Excellent spoken and written Korean skills, and minimum B1 level English</li><li>Ability to stay calm, accurate, and professional under pressure</li><li>Good problem-solving skills, using guidelines and data to make decisions effectively</li><li>Flexibility to adapt to new tools, processes, and feedback</li><li>Ability to manage time and priorities in a fast-paced, high-volume environment</li><li>Reliability, integrity, and a positive, collaborative attitude </li></ul>Nice to Have <ul><li>Prior working experience in customer support, contact center, or service roles</li><li>Experience in travel, e-commerce, hospitality, or BPO is a plus</li><li>Experience working with international customers or partners</li><li>Familiarity with contact center, CRM, or ticketing systems</li><li>Additional language skills beyond the core required language for the role if any </li></ul>Why Agoda <ul><li>Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)</li><li>Competitive compensation with performance-based incentives</li><li>Annual discretionary performance bonus</li><li>Health insurance and other locally competitive benefits</li><li>Agoda travel discounts and special rates on accommodation and related products</li><li>Work from anywhere for up to 30 days per year</li><li>Structured training, coaching, and clear performance metrics</li><li>Opportunities to grow your career within the Customer Experience Group or across Agoda</li><li>An inclusive, international work environment where your ideas and feedback are valued</li><li>Agoda choice(welfare points)</li><li>$400 USD allowance to set up your home office(one time payment)</li><li>Daily snack + coffee machine </li></ul>Working hours: 24/7 Shifts <ul><li>Compensation varies based on the assigned shift, including eligibility for night shift allowance </li></ul>Hiring Process: <ul><li>Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager </li></ul>#seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #2 #3 #CUST #OTHR Please review our Hiring Process Guidelines before your interview &#x2014; click here to learn how interviewing at Agoda works. Discover More About Working At Agoda <ul><li>Agoda Careers https://careersatagoda.com</li><li>Facebook https://www.facebook.com/agodacareers/</li><li>LinkedIn https://www.linkedin.com/company/agoda</li><li>YouTube https://www.youtube.com/agodalife </li></ul>Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&#x2019;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency&#x2019;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

2026 Support Associate - Korean&English(Seoul)

Here at Travel Associates, we are one of a kind - Australia&#x2019;s leading luxury travel agency, certified great place to work, and known for delivering the best client service in the industry. Our success has been driven by innovation, adaptability, and an unwavering commitment to excellence. To meet the demands of a changing market and create greater flexibility for our business and teams, we are expanding on the success of our existing remote business and seeking experienced Travel Advisors to join our team. This is an exciting opportunity to be a part of a high-performing remote team, while working from wherever inspires you most. Your one-of-a-kind new role with Travel Associates: Every day is different and every itinerary is unique. As a personal Travel Advisor, you will research, design, book and manage every little detail from start to finish, leaving no stone unturned, to ensure every trip is seamless for your luxury clientele. Your one-of-a-kind experience: At Travel Associates, experience lies at the heart of everything we do. As our newest Travel Advisor, you will combine your prior industry experience and personal travel expertise to deliver highly tailored itineraries and recommendations. You will have: <ul><li> Experience working as a travel consultant, including experience in leisure travel </li><li> Prior experience working with GDS and sound knowledge of constructing airfares </li><li> Ambition and confidence to operate your own business within a business &#x2013; you will be focussed on delivering exclusive benefits to every single client in order to build and maintain your own repeat and referral database, generated through our luxury and local marketing avenues </li><li> Exceptional attention to detail and a true passion for ensuring every part of your client&#x2019;s trip is unforgettable </li></ul>Your one-of-a-kind benefits: <ul><li> Guaranteed Earnings for your first six months - Providing financial security whilst you establish your own database of curated clientele </li><li> Uncapped Earnings with a base wage + commissions - Currently annual average earnings of $110,000 OTE including super across the brand </li><li> Luxury travel industry perks &#x2013; There&apos;s no better way to recommend premium product than by having experienced it first-hand. Get ready to be invited to try premium air, cruise and land product for yourself. In this calendar year alone 40% of staff have taken an educational trip </li><li> Quality time with clients - as a Travel Associates consultant we don&#x2019;t service a queue, we meet with our clients at a mutually agreed time in exquisitely designed business locations. We learn about them and form lasting connections to create a travel partnership that is ongoing and repeated </li><li> Autonomy, freedom and flexibility &#x2013; You know how you work best and what it takes to be a success. As a Travel Advisor for Travel Associates, you run your day and your client relationships to suit your own unique style. Travel Associates are open to flexibility with work arrangements including part-time and full-time employment </li><li> Surround yourself with the best in the business &#x2013; Our people are at the top end of the industry. They have admirable knowledge and a comprehensive repertoire of skill, with staff retention at 96% and an average tenure of 15 years in industry </li><li> Travel Discounts &#x2013; as a part of Flight Centre Travel Group, travel consultants are extended travel discounts including for family &amp; friends </li><li> Reward &amp; Recognition &#x2013; Sales incentives, and out of this world global recognition holidays. </li><li> &amp; Much, MUCH more&#x2026; </li></ul>It&#x2019;s a unique and exciting time for luxury travel here at Travel Associates, so if we&#x2019;ve sparked your ambitious spirit and desire for a career in luxury travel &#x2013; we invite you to apply today! #TA

Travel Advisor - Remote Team

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. Driving Capital.com &#x2019;s regulated expansion in Australia, you will support our Chinese-speaking clients, you&apos;ll be a trusted first point of contact, guiding clients through onboarding, KYC, and our trading platform while resolving their questions across different channels. You&apos;ll play a central role in building the trust and long-term satisfaction that keeps clients trading with us, all while working closely with teams across the business to deliver a seamless client experience. This is a great opportunity to combine strong communication skills with a growing interest in financial markets, in a fast-paced, international environment. Responsibilities: <ul><li> Deliver responsive, high-quality support to clients at every account level, resolving inquiries and issues promptly across live chat, email, and phone</li><li> Guide clients through the KYC verification process, ensuring a smooth and fully compliant onboarding journey</li><li> Walk clients through the trading platform, showcasing its key features and tools to help them trade with confidence</li><li> Build lasting client trust and satisfaction through professional, well-informed support and platform training</li><li> Stay closely attuned to the competitive landscape and financial markets to provide clients with accurate, up-to-date guidance</li><li> Gather and analyze client feedback to identify opportunities that enhance the overall client experience</li><li> Collaborate closely with other departments, maintaining open communication to resolve client issues efficiently </li></ul>Requirements: <ul><li> Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both language</li><li> Strong interpersonal skills, with a natural ability to build rapport with clients and colleagues alike</li><li> A solutions-oriented mindset, with the ability to listen closely to both client and team needs and respond effectively</li><li> Excellent verbal and written communication skills</li><li> Flexibility to work rotating shifts on a weekly schedule </li></ul>What will you get in return: <ul><li> Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated</li><li> Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock</li><li> Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry</li><li> Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team</li><li> Comprehensive Health &amp; Pension Benefits: From medical insurance to pension plans, we&#x2019;ve got your back. Plus, location-specific benefits and perks!</li><li> Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!</li><li> Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community </li></ul>Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Client Services Specialist (Chinese)

Customer Service Officer &#x2013; Darra QLD <ul><li>Attractive pay + super + CSR benefits</li><li>Genuine career progression with training provided</li><li>Diverse and inclusive team</li><li>Work from home on Fridays </li></ul>About The Role As the Customer Service Officer, you will be reporting to the Customer Service Manager and will play an essential role in representing our business! Customers are the key to our continued success, and this role will assist our team in providing an excellent customer experience every time! In This Role You Will <ul><li>Provide excellent customer service by phone, email.</li><li>Process orders promptly and accurately.</li><li>Provide sales and support using your product knowledge.</li><li>Keep customers updated and informing them of order updates.</li><li>Understand and comply with Chain of Responsibility laws for configuration of orders and transport.</li><li>Perform additional duties as needed.</li><li>For the first 4&#x2013;6 weeks, you will work at the Oxley display on Fridays to gain product knowledge; otherwise, the role is primarily office&#x2011;based. </li></ul>Your hours are Monday to Friday, 8am to 4pm. You will work from home on Fridays. About You <ul><li>Customer service experience</li><li>Exceptional communication skills</li><li>Strong attention to detail with accurate data&#x2011;entry abilities</li><li>Positive attitude and strong problem solving skills </li></ul>What We Offer We strive to support your professional and personal growth. Here are some of the perks you&apos;ll enjoy as part of the CSR team: <ul><li>Attractive salary and benefits, including access to exclusive discounts and offers.</li><li>Supportive and collaborative culture that fosters innovation and inclusion. You&apos;ll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.</li><li>Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.</li><li>Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands </li></ul>How To Apply Just click on the Apply for this job button. We encourage you to apply even if you don&apos;t meet 100% the requirements. If you&apos;re passionate about making a positive impact and you see yourself in this role, we&apos;d love to hear from you! To find out more about us, visit www.csr.com.au At CSR, we&apos;re building a better future together. We are a family of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - &apos;Building solutions for a better future&apos;. As a leading Australian Manufacturing business, we&apos;re at the forefront of developing innovative, sustainable, and high performing building products and systems. At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage. We have a strong commitment to workplace, health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.

Customer Service Officer - Darra QLD

Job Description Location: Australia (Sydney, Melbourne) Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Service Relationship Manager to contribute to the success of our rapidly growing business. As a Service Relationship Manager, you will: <ul><li>Take a proactive, Customer Success driven approach to customer&#x2019;s evolving service needs, maximising value and driving adoption.</li><li>Consult with the customer to understand their business priorities with regard to their Fortinet investment; and use this knowledge to drive construction of a Success Plan for their Advanced Support engagement. </li><li>Drive the overall success journey for their assigned Advanced Support customers; tracking progress against the agreed Success Plan and revise the plan to accommodate changing business requirements as required.</li><li>Ensure that proactive deliverables of Fortinet&#x2019;s Advanced Support programs are built into the success plan, aligned to their priorities and project timescales. </li><li>Act as the customer&#x2019;s trusted advisor and single point of contact for Services and Support; facilitating conference calls, meetings and engaging appropriate resources to assist in issue resolution and proactive service delivery.</li><li>Ensure that Advanced Support delivery across the customer&#x2019;s organization meets or exceeds operational KPI&#x2019;s.</li><li>Lead the services delivery team engagement towards the customer, Fortinet sales teams and any other internal or external stakeholders.</li><li>Build executive/senior relationships within customer and understand the customer&#x2019;s business practices/procedures, business drivers and corporate culture.</li><li>Maintain a detailed understanding of Fortinet support and service capabilities and constraints.</li><li>Address any customer satisfaction issues across the customer&#x2019;s organization and follow up.</li><li>Produce weekly and quarterly reports including service performance and hardware/software lifecycle management. </li><li>Deliver Quarterly Service Reviews, providing insights regarding service utilisation to date; highlighting trends and making resulting recommendations to assist in forward planning.</li><li>Manage technical and service escalations by hosting calls, facilitating actions and producing customer facing and internal executive updates.</li><li>Negotiate, document and communicate a governance structure for each customer, ensuring all parties (customer, partner, Fortinet) understand roles and responsibilities within the customer relationship.</li><li>Engage with respective account teams to ensure delivery alignment with sales strategy and to continually provide valuable insights that create additional revenue generating opportunities, including successful contract renewal.</li><li>Drive continual process improvements to maximize both customer satisfaction and employee effectiveness. </li></ul>We Are Looking For: An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities: <ul><li>Evidence of previous Service Delivery and/or Customer Success experience, ideally in a technology or SaaS environment. </li><li>Service DNA &#x2013; understanding what constitutes service excellence and identifying areas for improvement on a daily basis.</li><li>Adept in understanding technical concepts and translating into business-focused, value-centric language.</li><li>Consultative in building and driving customer relationships, soliciting trust and gaining commitments to ratify Success Plans.</li><li>Task Management &#x2013; able to manage conflicting priorities and organize workload efficiently.</li><li>Execution Focused - capable of taking swift action and monitoring progress, to meet agreed success criteria and deadlines.</li><li>Analytical Ability &#x2013; effectiveness in analysing situations and identifying key issues.</li><li>Proactivity &#x2013; taking responsibility for making things happen, and being accountable for outcomes.</li><li>Teamwork &#x2013; collaborating with others and promoting a collaborative spirit; leading by example across virtual teams to ensure desired customer outcomes.</li><li>Adaptability &#x2013; maintain performance under pressure to ensure effective decision making.</li><li>Influencing &#x2013; using appropriate interpersonal styles and methods of communication to influence others positively to meet objectives of all parties.</li><li>Communications &#x2013; communicating clearly, succinctly and effectively.</li><li>Technical knowledge (desired but not essential) - High-level telecommunications, cybersecurity and/or internetworking experience.</li><li>ITIL Foundation certification (desired but not essential).</li><li>Bachelor&#x2019;s Degree or equivalent level of education. </li></ul>Why Join Us: At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe. We will only notify shortlisted candidates. Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

Service Relationship Manager - Sydney/Melbourne

Location: Australia | Remote Employment: Full-time Salary: A$80,000 + superannuation About Better Impact Better Impact builds software for organisations that rely on people showing up for one another and their communities. Our platforms help nonprofits, hospitals, government agencies, volunteer centres, and other organisations recruit, onboard, schedule, train, communicate with, and understand the impact of their volunteers. More than 85,000 organisations across 20 countries use Better Impact today. In January 2026, Better Impact and Galaxy Digital combined to create a larger platform dedicated to volunteerism and community engagement. We are a global, remote team operating across Australia, Canada, the United Kingdom, and the United States. Our Team &amp; Culture We think good software should make community work easier, not add to the pile. We are a remote team that works collaboratively, shares what we know, and cares deeply about helping our members get real value from the tools they use. We welcome different backgrounds and perspectives. If you meet most of what is listed below but not all of it, apply anyway. We would rather hear from you. The Role This role sits at the intersection of software implementation, training, customer success, and volunteer engagement, with a primary focus on Better Impact members across Australia and New Zealand. You will guide new members through implementing Better Impact software, helping them understand not just how the platform works, but how to configure and use it in a way that supports their organisation. You will lead training, answer questions, recommend approaches, and help members move confidently from setup to everyday use. Your work does not stop at implementation. You will also work with existing members to understand their goals, identify challenges, and help them get more value from Better Impact over time. That may mean spotting an opportunity for additional training, helping an organisation adjust after a staffing change, or using member activity and adoption data to recognise when someone could use a little extra support. This is a good fit for someone who enjoys teaching, solving problems, and working directly with customers. You should be comfortable learning software deeply enough to explain it clearly, asking good questions before jumping to a solution, and helping people turn &quot;this is what we need to accomplish&quot; into &quot;this is how we can make it work.&quot; What You&apos;ll Do Implementation &amp; Training (75% of workload) <ul><li>Guide new members through the Better Impact implementation process, from initial planning through successful adoption</li><li>Learn each organisation&apos;s needs, workflows, and goals and recommend an implementation approach that makes sense for them</li><li>Lead individual and group software training sessions</li><li>Help members configure and use Better Impact effectively rather than simply checking boxes through implementation</li><li>Introduce members to additional resources, tools, and services that may help them get more value from the platform</li><li>Keep implementation activity and member information accurately documented in our internal systems </li></ul>Member Success (20% of workload) <ul><li>Conduct success check-ins with existing members to understand their goals, challenges, and opportunities to improve how they use Better Impact</li><li>Monitor usage, feature adoption, and other success indicators to identify members who may benefit from additional support</li><li>Help members get back on track when implementation was incomplete or staffing changes have affected their use of the software</li><li>Advise members on the practical impact of configuration or service changes, including package upgrades, downgrades, and additional services</li><li>Coordinate internal resources when a member needs additional training, services, or support</li><li>Document member needs, recommendations, and services provided so the right internal teams stay aligned </li></ul>Customer Support (5% of workload) <ul><li>Help triage incoming customer questions when members of the Support team are away</li><li>Connect members with the right resources or people when an issue requires additional technical support </li></ul>Requirements <ul><li>Professional experience in volunteer management, volunteer engagement, or a closely related field</li><li>Experience training, teaching, onboarding, or advising customers or stakeholders</li><li>Strong communication skills and the ability to explain processes and technology clearly to people with different levels of technical comfort</li><li>A consultative mindset: you are comfortable asking questions, understanding the underlying need, and recommending a solution rather than simply taking an order</li><li>Strong organisation and time-management skills, with the ability to manage multiple member implementations and priorities at once</li><li>Confidence working with data, usage information, or operational metrics to identify patterns and opportunities</li><li>Comfort learning and working across software systems. Experience with tools such as Microsoft 365, HubSpot, Intercom, Zoom, ClickUp, or similar platforms is helpful</li><li>The ability to work effectively and independently in a remote environment</li><li>You must be based in Australia </li></ul>Nice to Have <ul><li>Previous experience implementing or onboarding customers onto SaaS or other software</li><li>Experience working for a software or technology company</li><li>Experience supporting organisations through process or technology change</li><li>Familiarity with Better Impact or other volunteer management software </li></ul>You do not need to come from a traditional SaaS implementation background to be successful here. If you have spent your career in volunteer engagement and have a knack for learning systems, improving processes, teaching others, and figuring out how technology can make the work easier, we would especially like to hear from you. Benefits This is a full-time position with Better Impact&apos;s Australian business. Salary: A$80,000 per year, plus superannuation. The position also includes applicable Australian employment entitlements, including annual and personal leave, long service leave, and workers&apos; compensation coverage. You will work remotely from Australia as part of a global Better Impact team supporting organisations across Australia and New Zealand.

CX Member Implementation & Success Advisor - Australia & New Zealand

<div class="content-intro">Who we are&nbsp;
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp; .</div>See yourself at Twilio
Join the team as Twilio’s next Senior Manager, Customer Success.
About the job
At Twilio, we believe the best customer interactions are grounded in real-time customer data. Our unified Customer Engagement Platform combines market-leading communications channels (Messaging, Voice, Video) with powerful Customer Data Platform (CDP) capabilities. This allows organizations to break down data silos, understand their audience through unified profiles, and orchestrate intelligent, highly personalized customer experiences at scale.
The Customer Success Management team at Twilio is the central touchpoint for our strategic customers, orchestrating the post-sales customer lifecycle in partnership with Professional Services, Sales, Product, and Support. The team manages executive customer relationships, drives platform adoption, and guides organizations on leveraging customer data to unlock the full power of Twilio’s ecosystem. Fundamentally, the CSM team ensures customers derive measurable business value from our platform, leading to long-term retention and account expansion.
As Senior Manager of Customer Success for APJ, you will lead a high-performing team of Senior Customer Success Managers overseeing a portfolio of enterprise accounts across the region. You will coach individual contributors, act as an executive escalation point, and build cross-functional alignment with Sales, Services, Engineering, and Product. You will play a pivotal role in refining our customer success operating model and regional GTM strategies to accelerate customer growth across APJ.
This is an ideal role for an experienced CS leader who thrives on developing top talent, driving consumption and account health, and helping enterprise clients navigate complex digital transformation challenges.
Responsibilities
In this role, you’ll:
<ul>
<li>Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region.</li>
<li>Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels.</li>
<li>Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations.</li>
<li>Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion opportunities.</li>
<li>Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing proactive risk identification and mitigation processes.</li>
<li>Refine local customer success practices to align APJ operations with Twilio's global customer engagement strategy.</li>
</ul>
Qualifications&nbsp;
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
<ul>
<li>People Leadership: 3+ years of people management experience in Customer Success, with a proven track record of hiring, coaching, and developing high-performing teams.</li>
<li>Customer Success Experience: 8+ years of total Customer Success Management or Account Management experience within complex enterprise environments.</li>
<li>Enterprise Portfolio Management: Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations.</li>
<li>Regional APJ Execution: Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs).</li>
<li>Strategic Acumen: Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives.</li>
<li>Leadership Competencies: Empathetic leadership style, exceptional crisis-communication and escalation management skills, and strong executive negotiation capabilities.</li>
</ul>
Desired:
<ul>
<li>Experience working with usage- or consumption-based revenue models, driving adoption and consumption expansion strategies.</li>
<li>Background or familiarity with Customer Data Platforms (CDP), MarTech stacks, communications APIs, or broader B2B SaaS ecosystems.</li>
</ul>
Location
<ol>
<li>This role will be remote, and based in Australia.</li>
</ol>
Travel&nbsp;
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20%-25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.<div class="content-conclusion">Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund">positive change in their communities</a> by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions">please consider other open positions.</a>
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @<a href="http://twilio.com">twilio.com</a> email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . 
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</div>

Senior Manager, Customer Success

About the Role The purpose of this role is to provide consistently superior service to Avant members and customers. Service Consultants are our front-line service staff and need to be knowledgeable on process, procedures and business rules. They are responsible for servicing our members through a variety of different channels, including inbound and outbound phone calls, letters and emails. Through the general course of this role, Service Consultants develop a strong generic knowledge of product, policy and procedures, providing an excellent platform to grow and develop a new career with Avant. About You We are seeking a dedicated Service Consultant to join our team. As a Service Consultant, you will be an important part of our contact centre responsible for delivering consistently superior service to our members, ensuring the provision of quality work in all interactions. You will assist with member record maintenance, identify continuous improvement opportunities, and contribute to the overall success of the department. Key Responsibilities: <ul><li>Deliver consistently superior service to clients, exceeding expectations.</li><li>Ensure the provision of quality work in all aspects of service delivery.</li><li>Assist with member record maintenance, ensuring accuracy and confidentiality.</li><li>Identify and implement continuous improvement opportunities to enhance service efficiency and effectiveness.</li><li>Contribute actively to the overall success and goals of the department.</li><li>Adhere to Occupational Health &amp; Safety guidelines and promote a safe work environment. </li></ul>To be successful you will have: <ul><li>Proven experience in a service-oriented role, with a strong track record of delivering excellent customer service.</li><li>Attention to detail and commitment to delivering quality work.</li><li>Ability to maintain accurate records and handle sensitive information with confidentiality.</li><li>Strong analytical skills with the ability to identify and implement process improvements.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of Occupational Health &amp; Safety regulations and practices preferred.</li><li>Working rights in Australia (Permanent Resident or Citizen required)</li><li>Be able to commit to a full time role (38 hours per week). </li></ul>What&#x2019;s in it for you: <ul><li>Great work/life balance 50% WFH once fully trained.</li><li>Immaculate offices and onsite amenities</li><li>Supporting and vibrant team</li><li>Career Growth within a large medical organisation </li></ul>Equal Opportunity Employer Avant supports doctors so they can serve Australia&apos;s diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals. We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities. Our inclusive workplace is somewhere everyone can succeed. Ready to join us? If you&apos;re passionate about supporting Australia&apos;s healthcare professionals, we&apos;d love to hear from you. If you require any adjustments during the recruitment process, please don&apos;t hesitate to contact us at careers@avant.org.au

Service Consultant

This is a rare opportunity to work at the centre of Australia&#x2019;s festival industry, connecting with the people and organisations delivering festivals and major events across the country. As Membership &amp; Programs Officer at the Australian Festival Association (AFA), you&#x2019;ll be a key member of a small, fast-moving team, working closely with the CEO across membership, industry engagement, programs, events and communications. What you&apos;ll doMembershipYou&#x2019;ll help make the AFA a valuable and representative organisation for its members.<ul><li>Manage new member onboarding and membership administration.</li><li>Triage incoming member inquiries and ensure timely, helpful engagement.</li><li>Build and maintain relationships with members across the sector.</li><li>Support member retention and satisfaction.</li></ul> Programs and eventsYou&#x2019;ll play an active role in delivering programs and creating opportunities for the sector to connect.<ul><li>Support the planning, delivery, promotion and evaluation of the organisation&apos;s programs and events.</li><li>Deliver key sector engagement opportunities, including member forums, industry roundtables, partner events and major industry conferences.</li><li>Coordinate event logistics, communications, registrations, speakers, materials and follow-up.</li><li>Help ensure programs are well organised, professionally delivered and valuable to participants.</li><li>Gather feedback and insights to help continuously improve AFA programs and member engagement.</li></ul> Communications and digitalYou&#x2019;ll help bring the AFA&#x2019;s work and opportunities to life across its digital channels.<ul><li>Support communications across email, website, social media and other digital channels.</li><li>Help maintain a consistent, engaging online presence for the AFA and its programs.</li></ul> Other duties and responsibilities as reasonably required to support the work of the AFA. About youYou are someone who enjoys building relationships, making things happen and keeping the details under control. This role would suit someone who is highly organised, proactive and curious about the festival sector, and who wants a genuine opportunity to build their industry knowledge and network. Essential<ul><li>Excellent written and verbal communication skills.</li><li>Strong organisational and administrative abilities, with attention to detail.</li><li>Experience in membership, stakeholder engagement or customer service roles.</li><li>Ability to synthesise policy issues and communicate them clearly to different audiences.</li><li>Proficiency in digital tools including email platforms, spreadsheets, and CRM systems.</li><li>Ability to work effectively as part of a small remote team, with initiative and reliability.</li><li>Comfortable holding a varied workload and moving between tasks as priorities shift.</li><li>Live in New South Wales, Australia.</li></ul> Desirable:<ul><li>Experience in a membership-based organisation, advocacy body, or not-for-profit.</li><li>Familiarity with public policy processes or advocacy in the arts, events, or entertainment sectors.</li><li>Understanding of the Australian music and festival industry.</li><li>Tertiary qualifications in communications, public policy, arts, business, or a related field.</li></ul>

Membership and Programs Officer

Job Description We are looking for a highly motivated individual to join the Technical Support team as a Technical Applications Scientist. For this role, experience using Oxford Nanopore sequencing technology is strongly preferred. This exciting and challenging role involves working within a cross-functional team to provide high-quality technical expertise, training and scientific support for Oxford Nanopore products to our highly valued customers. You will work with customers to support the effective application of our products in their projects. Reporting to the Technical Services Manager ANZ, you will collaborate with internal and field-based teams to assist customers in product installation, experimental design, data analysis, and the implementation and validation of workflows. This role is primarily remote and office/home-based, working closely with customers across Australia and New Zealand, with occasional travel for internal meetings, customer visits, conferences and training activities. Duties Other Responsibilities Include <li>Providing phone, live chat and remote first-line applications support, delivering timely and accurate technical guidance across all aspects of the nanopore sequencing workflow, including sample preparation, sequencing and data analysis</li><li>Troubleshooting customer issues, identifying root causes, understanding customer needs and recommending effective solutions using Oxford Nanopore products and workflows</li><li>Delivering remote technical onboarding training to customers</li><li>Working with the regional Field Applications Scientists and Field Service Engineering teams to provide support to strategic customer accounts </li><li>Collaborating with global support to investigate and resolve complex customer issues</li><li>Recording and documenting all relevant information from customers and prospective customers into the CRM </li><li>Participating in internal initiatives and cross-functional projects that support continuous improvement of customer support processes, products and services</li><li>Contribute to internal knowledge bases and troubleshooting resources</li><li>Attending conferences, workshops and customer-facing events as required</li>Ability to travel domestically and internationally as required ( Qualifications And Experience <ul><li> BSc (Hons), MSc or PhD in a life sciences discipline, with laboratory experience and a strong understanding of molecular biology, genetics and genomics </li><li>Hands-on experience in experimental design, sample preparation methodologies and data analysis, preferably with Oxford Nanopore products</li><li>Experience working in a customer-facing, technical support or scientific applications role would be a plus </li></ul>Knowledge/skills/abilities <li>Ability to communicate complex scientific concepts to users with varying levels of technical expertise</li><li>Strong analytical and problem-solving skills with the ability to diagnose complex technical and workflow issues</li><li>Excellent written and verbal communication skills </li><li>Strong commitment to customer service and satisfaction</li><li> Ability to consistently multitask and prioritise customer needs accordingly </li><li> Demonstrated willingness to continually learn new applications, workflows and technologies in a rapidly evolving field </li><li> Ability to work effectively within cross-functional teams and collaborate with colleagues across multiple functions and locations </li><li>Proficiency in using CRM and case management tools to document customer interactions, issues and resolutions</li><li>Working knowledge of Linux environments and basic command-line operations, with familiarity in sequencing data analysis workflows and Oxford Nanopore software tools</li>Ability to travel domestically and internationally as required ( About Us Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.

Remote Customer Service jobs

Companies hiring for Customer Service

Other categories

Remote Customer Service jobs

Companies hiring for Customer Service

Related searches

Other categories