Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Corporate Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. **What You’ll Do**

*   Advise and arrange travel for corporate business customers (both individuals and groups)
*   Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
*   Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
*   Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
*   Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
*   Use positive telephone service techniques and act on special customer requests
*   Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process. **What We’re Looking For**

*   Passion for excellence in client service, including proactive anticipation of needs
*   Native GDS expertise (Sabre or Amadeus is Preferred)
*   Professional communication (written and verbal)
*   Attention to detail
*   Act with integrity, and look after personal traveler information
*   Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
*   Resolving customer issues quickly and independently / with supplier
*   Teamwork and openness to feedback

This is a 100% Remote Full Time Opportunity. This position works on a 5-day work week, with each shift spanning 7.5 hours (excluding lunch break). Your regular working hours will be scheduled between 8AM to 8PM across weekdays, weekends, and public holidays. Applicable weekend shift penalties will apply. **Location** New South Wales, Australia **The #TeamGBT Experience** Work and life: Find your happy medium at Amex GBT.

*   Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
*   Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
*   Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
*   We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
*   And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. **What if I don’t meet every requirement?** If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Corporate Travel Consultant

We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency. As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions. This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful. **Here's The Good Info You Want To Know**

*   Australian based role
*   Multiple permanent full-time positions available
*   Must be available to work a rotational roster and be able to work the full time - 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster. Shift times are AEST.
*   Rotating roster generally released 2 weeks in advance
*   Paid training + access to additional support while you're settling in
*   You will be required to complete a National Police Clearance
*   Full work rights to work within Australia
*   You must reside in one of the following states Victoria, New South Wales or Queensland

**What Makes a Successful Customer Care Consultant**

*   Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
*   Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
*   Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
*   Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
*   Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
*   Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process
*   Meeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.

These qualities collectively contribute to the success of a Customer Care Consultant, enabling them to provide exceptional service and support to customers while thriving in a fast-paced work environment. **As this role is working from home, you will need to have the following setup:**

*   Windows 11 based PC & Monitor Or Windows 11 based Laptop with an i5 processor and 8GB RAM or equivalent. (50 Mpbs download and 20 Mpbs upload speed / at a minimum)
*   Anti-Virus installed and Windows Defender switched on.
*   Must have two stand alone monitors (this does not include laptop screen)
*   Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering. Starlink is not approved for use.
*   Headset with a microphone.
*   Smartphone Android 14 or IOS 16 or above.
*   Note: No Macbooks as they are not compatible with our system.

**What’s in it for you?**

*   Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.
*   Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.
*   Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.
*   Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
*   Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.

**About Probe CX** Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction. **How to Apply?** Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in _All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders._

Customer Care Representative Remote

*   Queensland, QLD, Australia
*   Permanent Full Time

View favourites **Care Partner – Work from HomeDo meaningful work, build genuine client relationships and have a manager who genuinely has your back.What if your next job gave you the flexibility to work from home, a manager who trusts you to get the job done, and a team that actually supports each other?** We’re looking for an experienced **Care Partner** to join our team in a **work-from-home role**, supporting older Australians to live independently and comfortably in their own homes. And honestly? **This is the kind of job where the manager makes all the difference.A Manager Who Trusts You** Your manager is **approachable, hands-on and genuinely supportive**. They have an open-door approach — even when that door is virtual — and want you to feel comfortable asking questions, raising concerns or bringing forward ideas. They take the time to know their people: how they work, what motivates them, their strengths and where they might need some extra support. You'll get **guidance when you need it and autonomy when you've got it.** No micromanaging. No unnecessary checking in. No feeling like someone is constantly looking over your shoulder. You'll be trusted to manage your clients, your workload and your day — while knowing your manager is there when you need them. And when the team needs extra support, they're not afraid to **roll up their sleeves and get involved.Work from home — and still feel part of a team** Working from home doesn't mean working alone. You'll have the flexibility and convenience of working from your own home while being part of a friendly, collaborative team that genuinely helps each other out. We're looking for someone who enjoys the independence of working remotely but also knows how to **stay connected, communicate and take ownership.** If you're someone who can organise your own day, manage competing priorities and get things done without needing to be chased — you'll love this environment. **Clients first. Results matter too.** At the heart of this role are your clients. You'll build genuine relationships, understand what matters to each person and coordinate the services they need to live well at home. You'll also be responsible for **bringing new clients on board — with a target of around two new clients per week — completing the associated paperwork and maintaining regular contact with every client through monthly monitoring calls.** Because we believe great client outcomes and commercial sustainability go hand in hand. We're passionate about providing exceptional care, but we're also a business. **Meeting our KPIs means we can continue growing, supporting our clients and creating sustainable jobs for our people.** So, if you're client-focused and commercially aware, you'll fit right in. **What You'll Be Doing** You'll be responsible for:

*   Building strong, genuine relationships with clients and their families.
*   Understanding client needs, goals and preferences.
*   Developing and coordinating personalised care plans.
*   Coordinating services and providers to make sure clients receive the right support.
*   Advocating for clients and making sure their voice is heard.
*   Managing Home Care Package budgets responsibly.
*   Bringing new clients into the service and completing the required onboarding and documentation.
*   Completing monthly monitoring calls to check that clients are happy and their services continue to meet their needs.
*   Identifying changes in client needs and coordinating appropriate responses.
*   Keeping on top of your documentation, administration and KPIs.
*   Working collaboratively with your manager and wider team.

The role is about **care coordination, relationships and client outcomes** — not providing hands-on nursing care. **Who are we looking for?You Could Be aSupport Worker** ready to take the next step. **Care Coordinator or Case Manager** wanting a role with more autonomy. **Aged Care professional** who understands what great support looks like. **Case Manager from another provider** who knows how to manage clients, budgets and services. **Nurse** looking to move into care coordination — provided you're looking for a role that isn't a clinical nursing position. A Certificate IV or higher in aged/community care, care coordination or equivalent experience is required, along with experience in case management, wellness/reablement or aged care service delivery. **You'll be a great fit if...**

*   You genuinely care about people and the outcomes they achieve.
*   You're organised and don't need someone chasing you.
*   You take ownership of your work.
*   You're comfortable working to KPIs and achieving targets.
*   You're commercially aware and understand why sustainable growth matters.
*   You're confident working independently from home.
*   You're friendly, collaborative and happy to help your team.
*   You communicate openly and ask for help when you need it.
*   You enjoy building relationships rather than simply processing paperwork.

**Why this could be your next favourite job**

*   Work from home
*   A manager who trusts and supports you
*   Meaningful work with real impact
*   Clear expectations and achievable KPIs
*   A team that genuinely helps each other
*   Autonomy to manager your day
*   The opportunity to build lasting client relationships

If you want flexibility without losing connection, autonomy without being left on your own, and a manager who genuinely has your back — this could be the role you've been looking for. **Come join a team where you're trusted to do your job, supported to succeed and able to make a real difference every day.**

Care Partner - Cairns

**About RMS**

At RMS, our people build scalable technology for the hospitality industry worldwide. We are in a high growth, high impact phase, applying data and AI to how we design, build, and evolve our SaaS platform. We are building for scale, speed, and long term innovation. At RMS, every person is empowered to own their space, challenge the status quo, and make a meaningful impact.

**Your Impact**

As a Customer Success Representative, you will be instrumental in helping our customers succeed with our platform. Through responsive support, proactive solutions, and a seamless client experience, you will build strong relationships and help customers achieve their goals. You will stay close to product developments and industry trends so you can offer guidance that genuinely helps, and play a direct role in driving product adoption.

**What you'll be doing**

*   Responding to customer questions with clear, effective solutions and timely follow up
*   Providing training on product features, updates, and best practices to help customers get the most value
*   Escalating complex issues to senior teams to keep resolution moving efficiently
*   Collecting and sharing customer feedback with internal teams to help improve the product
*   Keeping accurate records of customer interactions and insights
*   Continuing to build your product knowledge and refine your skills as you grow into more advanced support work

**What you'll bring**

*   Strong problem solving and communication skills, with genuine empathy and patience
*   A proactive approach to learning, and a habit of applying what you pick up along the way
*   A collaborative mindset, comfortable sharing knowledge across teams to improve outcomes for customers
*   A track record of hitting the metrics that matter, such as response times, customer satisfaction, and product adoption
*   A customer first mindset and real enthusiasm for helping people succeed
*   Experience with property management or hospitality software is highly regarded, though not essential
*   Any exposure to account payments, disputes, or reconciliation work is a genuine plus, and would build well on the trust and ownership we look for in this team

**Why RMS?**

Growth and Progression

You will have the chance to expand your scope, develop new skills, and progress your career as the business scales.

Ownership and Autonomy

You are trusted to own your work and make decisions. We value accountability, initiative, and people who take pride in delivering outcomes.

Work That Matters

Your work will have visible impact. You will contribute to meaningful initiatives that shape how our platform evolves and how customers succeed.

Exposure to AI and Modern Ways of Working

We actively invest in AI enabled capabilities and smarter ways of working, giving you the opportunity to learn, adapt, and build skills that matter for the future.

Flexible, Hybrid Working

We support flexible ways of working, balancing focus time at home with collaboration and connection when working together in person.

Inclusive and Supportive Culture

We are collaborative, down to earth, and supportive. Diverse perspectives are welcomed, ideas are encouraged, and people are treated with respect.

Support Representative (Trust & Owner Accounting)

**About The Work**

We're hiring Mexican Spanish voice actors to record customer service lines for a partner organisation that builds text to speech (TTS) voice models.

You'll read scripted lines the way you'd say them in real conversation. No character work and no performance. We want voices that sound like a real person being helpful.

**What we need from you**

*   A Mexican Spanish speaker with a neutral Mexican accent. Castilian and other Latin variants aren't a fit for this listing.
*   A voice that reads as roughly 18 to 40
*   A warm, conversational tone that sounds like someone speaking rather than reading a script
*   Clean mic technique, without plosives or harsh sibilance
*   Your own recording. AI generated and AI assisted audio isn't accepted.

**Your recording setup**

*   An acoustically treated space: a home studio, vocal booth or treated room. A quiet room on its own isn't enough.
*   No background noise, which means no air conditioning, computer fans, traffic, appliances or ambient hum
*   Minimal echo or room reflection
*   A professional external microphone, condenser or dynamic, USB or XLR. Laptop, phone, headset and earbud mics won't be accepted.
*   A dedicated audio interface if you're on XLR, such as a Focusrite Scarlett or equivalent
*   A pop filter, recommended but not required

**If you're selectedYour Recordings Will Need To Be**

*   WAV, 24-bit, 48 kHz, mono, unless we specify otherwise
*   Fully edited: no clicks, pops, mouth noises, plosives or harsh sibilance
*   True silence between phrases, with no audible room tone
*   Normalised levels and no clipping
*   Noise reduced where it helps, without introducing artefacts

**How to record and submit**

Applications take a video, so either record straight into Hatch or upload a video file you've already made. You don't need to be on camera. A black screen or a still image is fine, because we only listen to the audio.

Record it on the microphone and in the room you'd use for the job, with no processing: no plugins, compression, EQ or noise reduction. Your room needs to be quiet enough that the noise floor sits below -60 dB. We're assessing your voice and your audio quality, so what you actually say doesn't matter.

The upload field only takes video, so we can't accept a .wav at this stage. If you'd like us to hear your uncompressed audio as well, add a link to the WAV in your application.

We're selecting voices over the next two weeks, so please apply by 14 August.

**Skills needed**

*   Voice over, conversational read, native Spanish (Mexico) speaker, home studio recording, audio editing

🟢 **Please consider applying even if you don't meet 100% of what’s outlined** 🟢

**Key Responsibilities**

*   🎙️ Recording customer service lines
*   🔊 Ensuring audio quality
*   📤 Submitting recordings

**Key Strengths**

*   🎤 Voice over
*   🗣️ Conversational read
*   🇲🇽 Spanish (Mexico) speaker
*   🏠 Home studio recording
*   ✂️ Audio editing

**Why Hatch AI is partnering with Hatch on this role.** _Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume._

**A Final Note: This is a role with Hatch AI not with Hatch.**

Spanish (Mexico) Voice Actor for Customer Service Recordings @ Hatch AI

**Job Title** Auslan Video Interpreter **Job Description** WFH Australia Wide: We are currently seeking experienced and passionate Auslan Interpreters to join our National Relay Service (NRS) We are currently seeking experienced and passionate Auslan Interpreters to join our National Relay Service (NRS) Video Relay Service team. Working remotely from home, you'll play a vital role in supporting the Deaf, hard of hearing, and speech communication difficulty communities by enabling accessible and meaningful communication. This is a rewarding opportunity to make a genuine difference while enjoying flexibility and the support of a dedicated team. **Key Responsibilities** As an Auslan Interpreter, you will:

*   Deliver exceptional and professional interpreting services to NRS customers.
*   Facilitate clear and effective communication between callers.
*   Respond efficiently and accurately to customer requests.
*   Maintain strict confidentiality when handling personal and sensitive information.
*   Adhere to the Interpreter Code of Ethics and professional standards.
*   Contribute to a positive and inclusive customer experience.

**What's in It for You?**

*   Fully remote work from the comfort of your home.
*   All required equipment provided.
*   Opportunity to be part of a highly supportive, collaborative, and community-focused team.
*   Access to a range of employee discounts and benefits.
*   Meaningful work that directly supports accessibility and inclusion across Australia.
*   Level 2 - Provisional Certified Auslan Interpreter $56.85 (plus casual loading if employed in casual capacity)
*   Level 3 - Certified Auslan Interpreter $66.33 (plus casual loading if employed in casual capacity)

**About You** To be successful in this role, you will have:

*   NAATI accreditation as a Provisional Interpreter or Certified Interpreter.
*   Strong experience interpreting within the Deaf community across a variety of settings.
*   A thorough understanding of, and commitment to, the Interpreter Code of Ethics.
*   Excellent communication, interpersonal, and customer service skills.
*   The ability to work independently and maintain a high level of accuracy and professionalism.
*   Current ASLIA membership (preferred).

**Technical Requirements** You will require:

*   A reliable wired NBN internet connection.
*   Minimum internet speed of 50Mbps download and 20bps upload.
*   A suitable work-from-home space (A private space and not a shared space)
*   Minimum mobile requirement Android 11 or later, or iOS 15.0 or later for multi-factor approvals.

**Availability Requirements**

*   Availability to work a minimum of 15 hours per week.
*   Operating hours are 24/7
*   Working hours preferences will be obtained throughout the process
*   Availability to complete three conscecutive days of paid online training.

**Interested?** If you're passionate about accessibility, inclusion, and supporting the Deaf community, we'd love to hear from you. Submit your expression of interest and join a team committed to making communication accessible for everyone.

Auslan Video Interpreter

Job Role : Technical Lead – AWS Integration Services

Location : Australia(Remote)

Job Type : Contract

**Role Summary**

We are seeking an experienced Technical Lead – AWS Integration, Amazon Connect & AWS Contact Centre Solutions to lead the design, development, integration, and operational support of cloud-native contact centre platforms built on Amazon Connect, AWS Integration Services

The successful candidate will be responsible for delivering scalable customer engagement solutions, leading technical design activities, implementing AI-powered conversational experiences, and supporting end-to-end delivery from solution design through to production deployment and BAU transition.

This role requires strong expertise across Amazon Connect, AWS serverless technologies, A DevOps practices, and emerging Generative AI capabilities such as Amazon Q and RAG-based solutions. The role aligns well with Amazon Connect and AWS-centric solution designs

**Key ResponsibilitiesAmazon Connect Engineering & Administration**

*   Design, configure, and administer Amazon Connect environments.
*   Develop and maintain contact flows, queues, routing profiles, and agent experiences.
*   Implement and support CCaaS (Contact Centre as a Service) solutions.
*   Configure omnichannel customer interaction capabilities including voice and messaging.
*   Troubleshoot and resolve Amazon Connect platform issues.
*   Optimize service performance, customer experience, and operational efficiency.

**AWS Platform Engineering**

*   Design and develop cloud-native solutions using AWS services.
*   Build serverless applications using AWS Lambda (Python).
*   Develop and maintain APIs and integration services.
*   Implement event-driven architectures using AWS services.
*   Ensure scalability, reliability, security, and observability of cloud solutions.

**Salesforce & Contact Centre Integration**

*   Design and implement Amazon Connect and Salesforce integrations.
*   Configure and support Service Cloud Voice capabilities.
*   Implement CTI integration patterns and telephony integrations.
*   Troubleshoot cross-platform integration issues involving AWS, Salesforce, and contact centre systems.
*   Support customer service workflows and agent desktop integrations.

**DevOps & Platform Delivery**

*   Develop and maintain Infrastructure as Code (IaC) using Terraform.
*   Implement and support CI/CD deployment pipelines.
*   Manage environments across development, testing, staging, and production.
*   Support release planning, deployment, and operational readiness activities.
*   Ensure platform security, compliance, and operational best practices.

**AI & Conversational Experiences**

*   Implement Amazon Q capabilities within Amazon Connect.
*   Design and optimise prompts for Generative AI use cases.
*   Develop and maintain AI guardrails and responsible AI controls.
*   Build Retrieval Augmented Generation (RAG) solutions.
*   Implement AI observability, performance monitoring, and governance controls.
*   Design conversational AI experiences for voice and messaging channels.
*   Collaborate with business stakeholders to improve customer self-service and agent assist capabilities.

**Engineering Delivery**

*   Lead technical solution design and architecture activities.
*   Produce detailed technical design documentation.
*   Build, configure, and deploy solutions in accordance with platform standards.
*   Conduct unit testing and support SIT/UAT activities.
*   Resolve defects and production issues.
*   Support production deployments and hypercare activities.
*   Facilitate knowledge transfer and transition solutions into BAU support teams.
*   Provide technical leadership, mentoring, and guidance to engineers.

**Required Skills & ExperienceAmazon Connect**

*   Strong experience with Amazon Connect administration and engineering.
*   Contact flow development and routing configuration.
*   Queue management and workforce routing concepts.
*   Experience implementing cloud contact centre solutions.
*   Operational support and troubleshooting experience.

**AWS**

*   Strong experience with AWS cloud services.
*   AWS Lambda development (Python).
*   API Gateway and integration services.
*   Event-driven architecture patterns.
*   Serverless and cloud-native application development.

**DevOps**

*   Terraform and Infrastructure as Code.
*   Git-based development workflows.
*   CI/CD pipeline implementation.
*   Environment and release management.

**AI & Emerging Technologies**

*   Generative AI solution implementation.
*   Amazon Q and AI-assisted contact centre experiences.
*   Prompt engineering and conversational design.
*   RAG architecture and implementation.
*   AI monitoring and observability.

**Preferred Qualifications**

*   AWS Certified Solutions Architect.
*   AWS Certified Developer.
*   Amazon Connect Specialty certifications.
*   Experience working in large-scale enterprise environments.

Telecommunications and customer service industry experience preferred

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