Here at Travel Associates, we are one of a kind - Australia&#x2019;s leading luxury travel agency, certified great place to work, and known for delivering the best client service in the industry. Our success has been driven by innovation, adaptability, and an unwavering commitment to excellence. To meet the demands of a changing market and create greater flexibility for our business and teams, we are expanding on the success of our existing remote business and seeking experienced Travel Advisors to join our team. This is an exciting opportunity to be a part of a high-performing remote team, while working from wherever inspires you most. Your One-of-a-kind New Role With Travel Associates Every day is different and every itinerary is unique. As a personal Travel Advisor, you will research, design, book and manage every little detail from start to finish, leaving no stone unturned, to ensure every trip is seamless for your luxury clientele. Your One-of-a-kind Experience At Travel Associates, experience lies at the heart of everything we do. As our newest Travel Advisor, you will combine your prior industry experience and personal travel expertise to deliver highly tailored itineraries and recommendations. You will have: <ul><li>Experience working as a travel consultant, including experience in leisure travel</li><li>Prior experience working with GDS and sound knowledge of constructing airfares</li><li>Ambition and confidence to operate your own business within a business &#x2013; you will be focussed on delivering exclusive benefits to every single client in order to build and maintain your own repeat and referral database, generated through our luxury and local marketing avenues</li><li>Exceptional attention to detail and a true passion for ensuring every part of your client&#x2019;s trip is unforgettable </li></ul>Your One-of-a-kind Benefits <ul><li>Guaranteed Earnings for your first six months - Providing financial security whilst you establish your own database of curated clientele</li><li>Uncapped Earnings with a base wage + commissions - Currently annual average earnings of $110,000 OTE including super across the brand</li><li>Luxury travel industry perks &#x2013; There&apos;s no better way to recommend premium product than by having experienced it first-hand. Get ready to be invited to try premium air, cruise and land product for yourself. In this calendar year alone 40% of staff have taken an educational trip</li><li>Quality time with clients - as a Travel Associates consultant we don&#x2019;t service a queue, we meet with our clients at a mutually agreed time in exquisitely designed business locations. We learn about them and form lasting connections to create a travel partnership that is ongoing and repeated </li><li>Autonomy, freedom and flexibility &#x2013; You know how you work best and what it takes to be a success. As a Travel Advisor for Travel Associates, you run your day and your client relationships to suit your own unique style. Travel Associates are open to flexibility with work arrangements including part-time and full-time employment</li><li>Surround yourself with the best in the business &#x2013; Our people are at the top end of the industry. They have admirable knowledge and a comprehensive repertoire of skill, with staff retention at 96% and an average tenure of 15 years in industry</li><li>Travel Discounts &#x2013; as a part of Flight Centre Travel Group, travel consultants are extended travel discounts including for family &amp; friends</li><li>Reward &amp; Recognition &#x2013; Sales incentives, and out of this world global recognition holidays.</li><li>&amp; Much, MUCH more&#x2026; </li></ul>It&#x2019;s a unique and exciting time for luxury travel here at Travel Associates, so if we&#x2019;ve sparked your ambitious spirit and desire for a career in luxury travel &#x2013; we invite you to apply today!

Travel Advisor - Remote Team

Internal Title: Consultant, Support Location: Remote, Australia (Applicants must have unrestricted rights to live and work in Australia and must reside in Australia on a permanent, full-time basis) Type: Full-Time, Permanent Salary: AUD $95,000 and up + superannuation, depending on experience About The Company Founded in 2011, 33Floors is the world&apos;s largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems. At 33Floors, you&apos;ll join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You&apos;ll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment. To learn more about 33Floors, please visit www.33floors.com. About The Role We are looking for a Yardi Support Specialist / Systems Administrator to support real estate clients using Yardi Voyager and related Yardi products. The right person has hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the &#x201C;go-to&#x201D; systems person on your team. You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements. Responsibilities <ul><li>Serve as a subject matter expert and client-facing support resource for the Yardi suite of products which may include Voyager 8, Voyager 7S, RentCafe, CRM, ForecastIQ, Procure to Pay, VendorCafe, PayScan, Utility Billing, Maintenance IQ, and other client-specific modules (experience with all listed products is not required)</li><li>Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments</li><li>Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication</li><li>Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment</li><li>Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work</li><li>Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities</li><li>Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues</li><li>Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolution</li><li>Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles</li><li>Provide status updates, risks, and recommendations to project management, senior management, and clients as needed</li><li>Maintain up-to-date knowledge of multiple client-specific processes, policies, and procedures to ensure accurate, consistent support and issue resolution </li></ul>Qualifications And Experience Qualified candidates will have experience in one or more of these backgrounds: <ul><li>Yardi Voyager system administration</li><li>Yardi support, help desk, tier 2/tier 3 support, or application support</li><li>Residential real estate systems or property accounting systems</li><li>Yardi implementation, onboarding, testing, or upgrade support</li><li>Business analyst or systems analyst work in a real estate environment</li><li>Property management or accounting operations experience combined with hands-on Yardi troubleshooting or systems ownership </li></ul>Required Qualifications <ul><li>Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role</li><li>Ability to troubleshoot Yardi issues beyond basic front-end user questions</li><li>Understanding of real estate operations, property management, accounting workflows, or related business processes</li><li>Experience supporting end users, documenting issues, and communicating solutions clearly</li><li>Ability to manage multiple support requests and priorities in a client-facing environment</li><li>Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment</li><li>Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role</li><li>Ability to work flexibly across time zones and provide occasional coverage outside standard Australian business hours to support our global client base and collaborate with global colleagues </li></ul>Preferred Experience <ul><li>Experience in property onboarding or implementations</li><li>Experience with third-party integrations or other property management, real estate, accounting, or ERP platforms </li></ul>In addition to the technical skills and experience listed above, the ideal candidate for this position would be a self-motivated individual who demonstrates strong attention to detail, a passion for problem-solving and customer service, and is comfortable working in ambiguous situations and independently researching and resolving unfamiliar system issues. Must enjoy working in a high-volume, client-facing support environment. Why Join 33Floors <ul><li>Work with a team focused entirely on Yardi</li><li>Build deeper expertise across Yardi products, modules, clients, and real estate business models</li><li>Join a global team supporting clients across multiple markets</li><li>Grow from support into advanced consulting, implementation, systems administration, data, reporting, or project work</li><li>Work in an environment that values documentation, problem-solving, continuous learning, and client service </li></ul>Compensation We offer a competitive annual base salary plus employer superannuation contributions. Our benefits include paid annual leave, personal/carer&apos;s leave, public holidays, and additional company benefits. As part of a fully remote, global team, you&apos;ll have the opportunity to develop your technical expertise, work with clients across multiple markets, and grow your career within a company focused exclusively on the Yardi platform.

Yardi Voyager Support Specialist / Systems Administrator

<div>
<a href="https://himalayas.app/companies/board-intelligence">Board Intelligence</a> is a technology and advisory firm on a mission to make boards more effective, and through them, build better businesses and benefit society.
Over twenty years we have established ourselves as the market leader in governance and board effectiveness, trusted by more than 80,000 directors, executives, and governance professionals globally, including across the Fortune 500, FTSE 100, and OMX 30. That trust has been earned through depth of insight, rigorous advisory work, and a track record that newer entrants simply cannot replicate.
We have invested in applied AI since 2020, well ahead of the market, and that early conviction has paid off. Our AI-powered platform and smart board advisor give us a competitive advantage that is widening, not narrowing. In 2024, K1 Investment Management, the leading B2B Enterprise SaaS investor, backed us to accelerate that position further. We are now growing fast, with a proven commercial model spanning both mid-market and enterprise, and a product suite that has become a necessary addition in high-stakes board environments.
The people joining us now will shape how we scale. We are deliberate about how we do that. Our founders and leadership team are deeply invested in keeping the culture that got us here: thoughtful, high calibre, and genuinely human. Ambition and balance are not in competition at <a href="https://himalayas.app/companies/board-intelligence">Board Intelligence</a>.
If you want to work at the intersection of AI and governance, on problems that matter at the highest level, this is a strong place to be.
</div><div>Our Mission</div><div>We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefitting society. </div><div>
<h3>Our Values</h3>
Our values aren’t just words on a wall. They capture our culture, and the behaviours we see and strive for every day.
<ul>
<li>
Kindness &amp; caring — We celebrate brilliance that comes without big egos or sharp elbows, and we win while raising each other up.</li>
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Curiosity &amp; innovation — Entrepreneurship is in our blood. We’re inquisitive, challenge convention, think big, and move fast.</li>
<li>
Remarkable quality &amp; service — We take joy from delighting our clients and pride ourselves on ensuring every interaction is exceptional.</li>
</ul>
</div><div>
<h3>Diversity, equity and inclusion</h3>
<div>
<a href="https://himalayas.app/companies/board-intelligence">Board Intelligence</a> is committed to building a team that reflects the breadth of experience, background and perspective needed to do this work well. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, ethnicity, gender, religion, sexual orientation or any other protected characteristic.</div>
<div>If you need any reasonable adjustments at any stage of the process, please let us know and we will accommodate them.</div>
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Customer Support Specialist (First Line Support)

Turn Your Love of Cruising into a Dream Career! Absolutely love cruising in all its forms &#x2013; ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our Remote team! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage. &#x2728; Let&#x2019;s turn your passion for cruise holidays into a rewarding career. &#x1F30A; Join the cruise revolution and #CruiseIntoYourDreamJob with us! &#x1F31F; Why You&#x2019;ll Love Working Here Because this isn&#x2019;t just a job, it&apos;s a crew you&#x2019;ll be proud to sail with. You&#x2019;ll turn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travel perks, real career progression, and a culture our people rated 94% Great Place to Work&#xAE;, you&#x2019;ll feel right at home from day one. &#x1F6A2;&#x1F499; &#x1F31F; What You&#x2019;ll Be Doing As a Cruise Consultant, you&#x2019;ll be the expert guiding customers from &#x201C;just dreaming&#x201D; to &#x201C;bon voyage!&#x201D;, creating cruise holidays they&#x2019;ll never forget. &#x2693; Your Key Responsibilities <ul><li>Quote, book, and invoice cruise bookings and packages with accuracy and flair </li><li>Achieve monthly sales targets and KPIs </li><li>Deliver outstanding service across , email, and phone enquiries </li><li>Maximise every opportunity through upselling and cross-selling </li><li>Monitor and action all relevant mailboxes daily </li><li>Maintain strong product knowledge to confidently recommend the perfect cruise </li></ul>&#x1F9ED; Who We&#x2019;re Looking For You&#x2019;re passionate, driven, and love working toward results, especially when travel is involved. &#x1F30A; You&#x2019;ll Bring <ul><li>Proven customer service experience with exposure to sales targets </li><li>Previous travel or cruise experience </li><li>GDS experience </li><li>A keen eye for detail and strong problem&#x2011;solving skills </li><li>The ability to thrive in a fast&#x2011;paced environment </li><li>Motivation, organisation, and a love of exceeding expectations </li></ul>&#x1F389; What&#x2019;s In It For You? &#x1F6F3;&#xFE0F; Cruise Perks Galore Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures &#x1F30F; See the World Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe &#x1F64B;&#x1F3FE;&#x200D;&#x2640;&#xFE0F; Award&#x2011;Winning Culture Cruiseabout proudly scored an outstanding 94% in the Great Place to Work&#xAE; survey&#x2014;our people genuinely love what they do and who they work with! Backed by Flight Centre Travel Group Australia, a certified Great Place to Work&#xAE; (ANZ) &#x1F450;&#x1F3FD; Diverse &amp; Inclusive Crew We&#x2019;re an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds &#x1F393; Learn &amp; Grow Tailored Learning &amp; Development pathways, including in&#x2011;depth cruise product training &#x1F3C6; Exclusive Staff Benefits Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan &#x1F48E; Endless Career Opportunities Grow your career across our global network&#x2014;we proudly promote from within &#x1F966; Health &amp; Wellbeing Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives &#x1F31E; Mental Health Support Employee Assistance Program available for you and your family &#x1F389; Social &amp; Industry Events Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok 2026!) &#x1F64F;&#x1F3FC; Giving Back Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving &#x1F49A; Sustainability at the Helm We&#x2019;re committed to protecting the oceans and the future of cruising through responsible and sustainable practices &#x1F49B; Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Experienced Travel Consultant - Remote, Australia

Job Description Greencross Client Services Vet Nurse - Part Time and Full Time Roles Are you an experienced Vet Nurse who loves helping pets and supporting clients, but is looking for a role you can do from home? At Greencross Client Services, our team of qualified Vet Nurses are the first point of contact for many pet owners, providing professional advice, triage support, appointment bookings, and exceptional customer care on behalf of Greencross clinics across Australia. This is a unique opportunity to use your clinical knowledge in a rewarding role that combines patient advocacy, customer service, and veterinary support, all from the comfort of your home. You will play an important role in helping pets access timely care while being supported by a collaborative team of experienced veterinary professionals. About the Role: As part of the Greencross Client Services Team, you will: <ul><li>Provide professional telephone triage and general pet health advice</li><li>Assist clients with appointment bookings and enquiries</li><li>Support Greencross clinics nationwide</li><li>Manage website enquiries and customer service requests</li><li>Assist with Pet Health Reminders and other business initiatives</li><li>Deliver outstanding customer experiences while supporting positive patient outcomes</li></ul>This role can be performed remotely from anywhere in Australia. For Sydney-based team members, our North Ryde Support Office is available should you wish to work from the office. All equipment is provided. You will simply need a reliable internet connection, an ergonomic workstation, and a quiet workspace. Remuneration: $32.70 per hour Available Positions: Part-Time Position 1pm - 6pm Monday to Friday Full-Time Position 9:30am - 6pm Monday, 10am - 6pm Tuesday to Friday About You: We&apos;re looking for someone who: <ul><li>Holds a Certificate IV in Veterinary Nursing</li><li>Has a minimum of 4 years&apos; veterinary nursing experience</li><li>Is clinically confident and passionate about delivering exceptional customer service</li><li>Has experience working in a fast-paced environment and can remain calm under pressure</li><li>Is confident making accurate and timely telephone triage decisions</li><li>Has experience using RxWorks</li><li>Demonstrates excellent attention to detail</li><li>Can follow detailed processes and procedures</li><li>Works well independently while remaining connected and engaged with a remote team</li><li>Has strong communication skills and genuinely enjoys helping pet owners</li></ul>Why Join Greencross Client Services? <ul><li>Work from home with equipment provided</li><li>Use your clinical knowledge in a different and rewarding way</li><li>Be part of a supportive team of experienced Vet Nurses</li><li>Make a real difference to pets and their owners every day</li><li>Enjoy structured training and ongoing support</li><li>Work with one of Australia&apos;s leading veterinary care networks</li></ul>Apply Now If you&apos;re an experienced Vet Nurse looking for a rewarding remote role where your clinical expertise, compassion, and communication skills can make a genuine impact, we&apos;d love to hear from you. Join the Greencross Client Services Team and help make a difference for pets and their owners every day.

Greencross Client Services Vet Nurse

This is a remote position. Customer Support Representative Full Time | 40 hours per week Remote $9AUD per hour (&#x20B1;60k++ per month) We are seeking a professional, customer-focused, and highly organized Customer Service Representative to serve as the first point of contact for our clients. The successful candidate will be responsible for managing both inbound and outbound calls via VoIP, responding to email inquiries, and proactively reaching out to customers to initiate communication using provided scripts. The ideal candidate has excellent spoken and written English skills, a strong administrative ability, and experience handling customer inquiries in a fast-paced business environment. Key Responsibilities Customer Interaction &amp; Communication &#xC2;&#xB7; Call Management: Answer incoming calls and perform outbound calls using VoIP technology. &#xC2;&#xB7; Outreach: Conduct initial communication with customers by strictly adhering to company-provided scripts to ensure consistent messaging. &#xC2;&#xB7; Email Management: Monitor shared inboxes and respond promptly to customer inquiries, ensuring all communications are accurate and professional. &#xC2;&#xB7; Support: Act as the primary point of contact for customers, identifying needs, resolving issues, and escalating complex matters to the appropriate team member when necessary. Administrative Support &#xC2;&#xB7; Record Keeping: Accurately record customer interactions, maintain contact details, and update project information in the CRM or internal systems. &#xC2;&#xB7; Process Adherence: Follow established business processes, workflows, and communication standards. &#xC2;&#xB7; Scheduling: Assist with scheduling or confirming customer calls and meetings as required. Required Qualifications &amp; Skills &#xC2;&#xB7; Experience : Previous experience in a customer service, support, or reception role (minimum 1 year with AU support preferred). &#xC2;&#xB7; Communication : Excellent verbal and written English communication skills are essential. &#xC2;&#xB7; Technical Proficiency : Comfortable using VoIP systems, email platforms, and CRM/internal databases. &#xC2;&#xB7; Soft Skills : High attention to detail, strong problem-solving abilities, professional phone etiquette, and the ability to work independently.

Customer Service Representative | WFH | Morning Shift

Job Description Greencross Client Services Vet Nurse - Casual and Full Time Roles Are you an experienced Vet Nurse who loves helping pets and supporting clients, but is looking for a role you can do from home? At Greencross Client Services, our team of qualified Vet Nurses are the first point of contact for many pet owners, providing professional advice, triage support, appointment bookings, and exceptional customer care on behalf of Greencross clinics across Australia. This is a unique opportunity to use your clinical knowledge in a rewarding role that combines patient advocacy, customer service, and veterinary support, all from the comfort of your home. You will play an important role in helping pets access timely care while being supported by a collaborative team of experienced veterinary professionals. About the Role: As part of the Greencross Client Services Team, you will: <ul><li>Provide professional telephone triage and general pet health advice</li><li>Assist clients with appointment bookings and enquiries</li><li>Support Greencross clinics nationwide</li><li>Manage website enquiries and customer service requests</li><li>Assist with Pet Health Reminders and other business initiatives</li><li>Deliver outstanding customer experiences while supporting positive patient outcomes</li></ul>This role can be performed remotely from anywhere in Australia. For Sydney-based team members, our North Ryde Support Office is available should you wish to work from the office. All equipment is provided. You will simply need a reliable internet connection, an ergonomic workstation, and a quiet workspace. Remuneration: $32.70 per hour Available Positions: Full-Time (9 month Contract) Position 8am - 4:30pm Monday, 8:30am - 4:30pm Tuesday to Friday Full-Time Position 9:30am - 6pm Monday, 10am - 6pm Tuesday to Friday Casual Position We&apos;re also seeking an experienced Vet Nurse for a true casual role to provide leave coverage across our Client Services Team. The successful candidate will ideally have broad availability, including Saturdays, and be comfortable covering both planned and unplanned leave as required. About You: We&apos;re looking for someone who: <ul><li>Holds a Certificate IV in Veterinary Nursing</li><li>Has a minimum of 4 years&apos; veterinary nursing experience</li><li>Is clinically confident and passionate about delivering exceptional customer service</li><li>Has experience working in a fast-paced environment and can remain calm under pressure</li><li>Is confident making accurate and timely telephone triage decisions</li><li>Has experience using RxWorks</li><li>Demonstrates excellent attention to detail</li><li>Can follow detailed processes and procedures</li><li>Works well independently while remaining connected and engaged with a remote team</li><li>Has strong communication skills and genuinely enjoys helping pet owners</li></ul>Why Join Greencross Client Services? <ul><li>Work from home with equipment provided</li><li>Use your clinical knowledge in a different and rewarding way</li><li>Be part of a supportive team of experienced Vet Nurses</li><li>Make a real difference to pets and their owners every day</li><li>Enjoy structured training and ongoing support</li><li>Work with one of Australia&apos;s leading veterinary care networks</li></ul>Apply Now If you&apos;re an experienced Vet Nurse looking for a rewarding remote role where your clinical expertise, compassion, and communication skills can make a genuine impact, we&apos;d love to hear from you. Join the Greencross Client Services Team and help make a difference for pets and their owners every day.

Transform Education, Transform the World &#x1F511; A Day in the Life of a Student Enrolment Advisor<ul><li>Warm Leads: Connect with prospective students who have already expressed interest.</li><li>Automated Dialler &amp; Inbound Calls: Spend at least 4 hours a day making outbound calls and handling inbound inquiries about programs and applications.</li><li>Live Chat: Provide instant responses to student queries and encourage phone conversations.</li><li>Pipeline Management: Track student progress, follow up on incomplete applications, send deadline reminders, and update the CRM.</li><li>Team Huddles: Join daily check-ins to share best practices, stay motivated, and align on enrolment goals.</li></ul> A fast-paced, rewarding role where every conversation makes a difference! &#x1F30D; Work RemotelyAt Keypath, we believe you do your best work where you feel your best. As a remote-first workforce, we offer the flexibility to work from anywhere in Australia&#x2014;no commute required! As long as you have a reliable internet connection and a comfortable home workspace, you&apos;re set up for success. Plus, if you&apos;re based near Melbourne, you&apos;re always welcome to visit our head office. You&apos;ll stay connected with a supportive, collaborative team through virtual tools that make remote work seamless. Your Impact: The Role &#x1F31F;As a Student Enrolment Advisor, you&apos;ll be the first point of contact for professionals ready to transform their careers through education. You will provide them with timely and accurate advice, guiding them to find the right education program to support their career ambitions. This is your chance to make a genuine impact. <ul><li>Guide prospective students through their decision-making journey to choose the right course for their career ambitions via phone, email, and web chat</li><li>Create personalised pathways for each potential student using your consultative approach</li><li>Transform inquiries into successful enrolments - ensuring you achieve your targets to help in our vision to transform education and transform the world.</li><li>Work independently with the freedom to adapt your approach&#x2014;we trust your expertise, not scripts</li><li>Be a part of a collaborative team that priortises connection, learning and growth</li></ul> &#x1F465; Who You AreYou&apos;re a sales professional who believes in the power of education to change lives. You bring:<ul><li>Proven experience in a sales role - you are a self motivated and mission driven individual who finds pride in helping others through education and 1:1 guidance</li><li>Natural relationship-building abilities that create trust and connection</li><li>A proven track record of meeting KPI&apos;s or targets while delivering exceptional service across your pipeline. For our high-achieving advisors, the target is just the starting line &#x2013; they&apos;re all about racing past it!</li><li>Attention to detail, with a clear understanding of the value of maintaining accurate customer data</li><li>The drive to thrive in a fast-paced, purpose-led environment</li><li>Exposure to higher education is advantageous. </li></ul> &#x1F4A1; What We Offer<ul><li>Flexible work arrangements: Choose your workspace&#x2014;remote, office, or hybrid</li><li>Generous Competitive package: The base salary and commission package will be competitive and tailored to your experience. We are hiring for roles at all levels, from those with 2 years of experience to seasoned high performers.</li><li>Career progression: Clear pathways in a rapidly expanding EdTech leader, including comprehensive online remote training</li><li>Equipment and support: Full remote work setup including internet allowance</li><li>Wellbeing focus: Paid mental health days and comprehensive support tools, including Toolkits for Digital Health and Mental Health support</li><li>Growth opportunities: Internal Academy&apos;s to help you develop your career and skillset (People Leader&apos;s Academy) and heavily discounted Master&#x2019;s degrees from our university partners + access to LinkedIn Learning</li></ul> &#x1F4C5; Work Arrangements<ul><li>Full-time position (38 hours/week)</li><li>Monday to Friday, 9am &#x2013; 7pm (rotating roster) AEST/AEDST</li><li>Work remotely in Australia with a reliable internet connection </li></ul> &#x1F4BB; Onboarding And Training<ul><li>A comprehensive and supportive remote onboarding completed over your first 3 days. We start your first week on a Wednesday!</li><li>2 weeks of shadowing one of our experienced Student Enrolment Advisors to help you hit the ground running</li><li>Ongoing support and training from your Team Leader and our dedicated Sales Training team</li></ul> &#x1F680; About UsAt Keypath, we believe education has the power to transform lives. You&#x2019;ll join a leading EdTech organisation where collaboration, innovation, commitment and lifelong learning are part of how we work. You&#x2019;ll have the opportunity to work alongside talented marketing, digital, sales, product and strategy professionals while partnering with leading universities. This is an opportunity to make a genuine impact &#x2014; shaping how students discover, engage with and ultimately access education. <ul><li>EdTech leader across Australia and SE Asia</li><li>Flexible &#x201C;Work Anywhere&#x201D; model (remote, hybrid or office)</li><li>High-growth environment with strong career development opportunities</li><li>Collaborative, innovative, people-first culture</li><li>Certified as a Great Place to Work in Australia &amp; Malaysia</li></ul> &#x1F680; Ready to make an impactIf you&#x2019;re a strategic and commercially minded marketing leader who loves using customer insight, data and creativity to drive performance, we&#x2019;d love to hear from you. Apply now to join Keypath Education and help us Transform Education, Transform the World. Please note that only candidates residing in Australia with full working rights will be eligible for consideration. Preferred applicants may be required to complete a police check and other pre-employment checks.

Student Enrolment Advisor

<h3>Who are we?</h3>
At <a href="https://jobicy.com/company/upguard" target="_blank" rel="noopener">UpGuard</a>, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.
We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

Why are we hiring this role?
Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.
As a Customer Success Manager, you'll report to the Lead CSM and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions. 
What will you do?
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<li>
You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
</li>
<li>
You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.
</li>
<li>
You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement.
</li>
<li>
You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
</li>
<li>
You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
</li>
<li>
Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales &amp; Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion &amp; cross-sell opportunities.
</li>
</ul>
What will you bring?
<ul>
<li>
2+ years' experience in customer success, project management or account management.
</li>
<li>
An understanding of cyber risk management or risk management frameworks.
</li>
<li>
Experience with supporting and building customer relationships in a scalable manner.
</li>
<li>
Highly organized with the ability to update existing documentation and document new processes.
</li>
<li>
High-level of proficiency in the English language, both written and spoken.
</li>
<li>
The ability to work cross functionally with many internal groups and be a team player.
</li>
<li>
Curious and willing to learn.
</li>
</ul>
What would give you an edge?
<ul>
<li>
Experience in Customer Success tools, such as ChurnZero or GainSight.
</li>
<li>
Experience with a CRM, such as HubSpot or Salesforce.
</li>
<li>
Experience in cyber risk management or risk management.
</li>
<li>
Understanding of Cyber Security best practices.
</li>
<li>
Basic/working knowledge of APIs.
</li>
<li>
Experience conducting training sessions.

</li>
</ul>
What’s in it for you?
<ul>
<li>
Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
</li>
<li>
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
</li>
<li>
$1500 USD annual Learning &amp; Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
</li>
<li>
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
</li>
<li>
18 weeks paid Parental Leave: Irrespective of parenting role
</li>
<li>
Personal Leave Allowance: This includes sick &amp; carer’s leave
</li>
<li>
Fully remote working environment: While we have physical offices in Sydney &amp; Hobart, we do not mandate compulsory attendance
</li>
<li>
Top-spec hardware: All team members will be provided with top-spec laptops for their role
</li>
<li>
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.
</li>
</ul>
UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work! Apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Please Note: Not all roles can be performed from the United States. Please check your specific job listing to confirm its advertised location. If the role you are applying for is listed as based in the US, we are currently only able to support hiring in the following locations: CA, CO, FL, IL, MA, MD, MO, OR, PA, TX, WA, and DC.
Before starting work with us, you will need to undertake a national police history check and reference checks.

Customer Success Manager

Customer Success Manager (Tax) &#x2013; Tax Nuggets Academy | $100K&#x2013;$120K Base | Fully Remote (Australia) **Accounting Experience Required** Watch video for more details Stop billing your time in six-minute increments. Start owning the customer experience for a tax knowledge platform built by people who used to do your job. Tax Nuggets Academy is a tax knowledge platform built for Australian SME accountants and tax practitioners. It&#x2019;s the Netflix for tax training, and they&apos;ve launched Ask Nugget, an AI tax research tool, built from the ground up that actually knows Australian tax law, not a chatbot that sounds confident, or an LLM wrapper that quietly makes things up. The customer experience seat is all about being a trusted advisor to our customers. From developing their learning pathways to advising on AI policy and usage, you&apos;ll be their point of contact. This starts with onboarding calls, webinars, and product queries so that our customers have a 5-star experience from the get-go. Tax Nuggets is in hyper-growth mode, adding headcount across the customer-facing team as it scales. Whoever takes this on gets to help shape how the customer experience function works while the system around it is still being built. Why this role<ul><li>$100K&#x2013;$120K base</li><li>Be part of a fast-scaling company making noise in the accounting space</li><li>No two days are the same, and the opportunities to stretch and grow your skills are endless</li><li>Fully remote, anywhere in Australia</li></ul> What you&apos;ll actually do<ul><li>Run live onboarding sessions across both products for practitioners.</li><li>Run learning plan consultations and quarterly learning reviews. You&apos;ll be seen as the firm&apos;s Fractional Head of Learning, helping them shape best practices to develop their teams using Tax Nuggets as the foundation.</li><li>Host one-to-many webinars for onboarding, adoption, and best practices, so good experiences scale beyond one firm at a time.</li><li>Be the product expert. Handle the technical questions that get escalated because no one else can answer them.</li><li>Be our AI best-practice voice for accounting firms &#x2014; implementation, AI policy, AI education &#x2014; helping firms use Ask Nugget and AI generally without getting themselves into trouble.</li><li>Own customer experience initiatives end to end: design them, execute them, measure whether they moved anything.</li><li>Spot upsell and expansion signals during onboarding and flag them to the sales team. Closing isn&apos;t your job; identifying is.</li><li>Build sales and marketing assets from what you learn: a quarterly topic brief, best-practice material, and the learning best-practice guide for accounting firms we&apos;re working with right now.</li><li>Pick up ad hoc projects as they come up, and work with the sales leaders to build a world-class customer experience playbook.</li></ul> Who this suitsSomeone who understands accounting (tax, in particular) and also has excellent client management skills and a growth mindset.<ul><li>3&#x2013;5 years working inside an accounting or tax practice &#x2014; ideally boutique or SME-focused &#x2014; and enough technical grounding to be seen as a trusted adviser.</li><li>Comfortable with ambiguity and making a call, rather than waiting for a framework that doesn&apos;t exist yet or being spoonfed the answer.</li><li>Already thinking about, or have made, the move out of practising accounting into something more product-led.</li><li>Pick up new software fast without needing much hand-holding</li><li>Never satisfied with the status quo. The company&apos;s own shorthand for this is &quot;be a badass&quot;</li></ul>Some SaaS or customer success experience helps, but it&apos;s not essential. Technical credibility with real practitioners matters more. Why this is differentMost customer roles at this stage are support roles with a better title. This one carries real technical scope: you&apos;re the person who can actually answer a practitioner&apos;s tax question, not just walk them through a UI. It&apos;s also genuinely early. The wider customer-facing team is scaling fast around you. Come in now, and you&apos;re helping shape the function; making an impact, not slotting into someone else&apos;s finished system. Apply now or reach out to Ilana Goldman to get the full story on what&apos;s actually happening at Tax Nuggets right now.

Senior Tax Manager

<ul><li>Join a global leader in sustainable packaging with strong career growth.</li><li>Work with a global MNC in a remote working set up. </li></ul>About Our Client The organisation is a globally recognised provider of sustainable packaging solutions, helping businesses across e-commerce, logistics and industrial sectors reduce their environmental impact through innovative paper-based packaging systems. With a strong international presence and a reputation for product innovation, they offer employees the opportunity to work in a growth-focused environment where sustainability, customer partnerships and career development are at the forefront. Job Description <ul><li>Provide technical support, troubleshooting and servicing of packaging equipment across customer and distributor sites.</li><li>Develop strong relationships with distributors and end users, delivering product training and ongoing support.</li><li>Conduct site visits, installations and product trials to ensure customers maximise the value of their packaging systems.</li><li>Identify opportunities to grow existing accounts and increase product adoption within the customer base.</li><li>Maintain accurate CRM records, monitor equipment performance and manage spare parts availability.</li><li>Collaborate with internal and external stakeholders to deliver customised packaging projects and achieve business growth objectives. </li></ul>The Successful Applicant <ul><li>Previous experience in account management, customer service, technical support or business development within industrial, manufacturing, engineering, packaging or related sectors.</li><li>Mechanically minded with strong problem-solving skills and the ability to troubleshoot technical equipment issues.</li><li>Excellent communication and relationship-building skills, with confidence engaging customers, distributors and stakeholders at all levels.</li><li>Self-motivated and organised, with the ability to manage a territory, prioritise site visits and work autonomously.</li><li>Commercially aware with a proactive approach to identifying opportunities to grow existing customer accounts.</li><li>Holds a valid driver&apos;s licence and is comfortable travelling regularly to customer and distributor sites. </li></ul>What&apos;s on Offer <ul><li>Annual base salary between $75,000 and $80,000 AUD + Super annuation.</li><li>Car allowance upto 18,000 AUD Per annum.</li><li>Bonus incentives based on performance.</li><li>Flexible remote/ home office working set up </li></ul>Quote job ref: JN-102026-7124209

Assistant Account Manager

<h3>About <a href="http://customer.io/" rel="nofollow ugc noopener" target="_blank">Customer.io</a></h3>
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io" rel="nofollow ugc noopener" target="_blank">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
<h3>About the role</h3>
Hi, my name is Lauren, Senior Manager of Customer Success at <a href="http://Customer.io" rel="nofollow ugc noopener" target="_blank">Customer.io</a>, and I'm looking for a Customer Success Manager to join our Mid-Market, APAC or EMEA team.
You'll own the success of a dedicated portfolio of roughly 40-60 Mid-Market customers — acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle.
We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions — someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You'll be curious and eager to understand our app well enough to take a customer's use case and turn our features into outcomes that matter to them.
<h3>What we value</h3>
<ul>
<li>Curiosity about the business behind the customer: You're genuinely interested in how companies operate and enjoy learning your customers' industries and goals. You ask about the why behind a request before recommending a solution.</li>
<li>Trusted advisor, not ticket-taker: You build relationships that turn you into a strategic partner rather than someone who simply answers questions. You have well-formed opinions about customer experience and aren't shy about sharing them.</li>
<li>Ownership of commercial outcomes: You see CS as a value and growth engine. You take ownership of outcomes across your book and naturally look for opportunities to create more value, partnering with AM on retention and expansion.</li>
<li>Comfort in ambiguity: You thrive on complex, open-ended customer challenges — bringing together business context, technical understanding, and creativity to solve them. You're calm under pressure, highly organized, and able to juggle competing priorities across a full portfolio.</li>
<li>AI-forward thinking: You're comfortable using AI tools to improve your own productivity and your customers' outcomes, and you bring a growth mindset toward experimenting with new AI-powered ways of working.</li>
</ul>
<h3>What you'll do</h3>
<ul>
<li>Manage a dedicated portfolio of ~40-60 Mid-Market customers as their strategic partner across the full customer lifecycle</li>
<li>Lead onboarding — running kickoffs and milestone check-ins, and guiding customers to their first measurable outcomes</li>
<li>Build a deep understanding of each customer's goals and translate them into measurable, mutual success plans</li>
<li>Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations</li>
<li>Monitor customer health, spot adoption trends, and address risks before they impact success</li>
<li>Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed</li>
<li>Own escalations end to end — from identification through resolution — keeping customers informed and confident throughout</li>
<li>Advocate for your customers internally by sharing product feedback and influencing improvements to the customer experience</li>
<li>Drive AI adoption across your portfolio — coaching customers on AI-powered solutions and modeling what AI-native Customer Success looks like</li>
<li>Contribute to the broader CS organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives</li>
</ul>
<h3>What we're looking for</h3>
<ul>
<li>2+ years as a Customer Success Manager for technical products, in a SaaS environment</li>
<li>Experience communicating with software developers in a technical capacity</li>
<li>Opinionated about customer experience — you should have well-formed views in order to give customers strategic advice</li>
<li>Fluency in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this role)</li>
<li>Located in Australia, New Zealand, United Kingdom or Ireland</li>
<li>Bonus: experience designing lifecycle messages</li>
</ul>
<h3>Compensation &amp; Benefits</h3>
We believe in transparency. The salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
<a href="https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0" rel="nofollow ugc noopener" target="_blank">See full benefits here →</a>
<h3>Our Process</h3>
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
<ul>
<li>30-minute video call with Recruiter</li>
<li>45-minute video call with Hiring Manager</li>
<li>45-minute Homework Review Call + feedback with potential team members</li>
</ul>
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
<a href="http://customer.io/" rel="nofollow ugc noopener" target="_blank">Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href="http://customer.io/" rel="nofollow ugc noopener" target="_blank">Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href="mailto:jobs@customer.io" rel="nofollow ugc noopener" target="_blank">jobs@customer.io</a>.
<h3>Join us!</h3>
Check out our <a href="https://customer.io/careers/" rel="nofollow ugc noopener" target="_blank">careers page</a> for more information about why you should <a href="https://customer.io/about/" rel="nofollow ugc noopener" target="_blank">come work with us!</a> We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

<h3>Joining <a href="https://himalayas.app/companies/collibra">Collibra</a>’s Support team</h3><a href="https://himalayas.app/companies/collibra">Collibra</a> seeks to expand our Support Engineering team with the addition of a Senior Technical Support Engineer to support the company's growth.<a href="https://himalayas.app/companies/collibra">Collibra</a>’s Senior Technical Support Engineers provide support that increases <a href="https://himalayas.app/companies/collibra">Collibra</a>’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.<h3>Senior Technical Support Engineers at <a href="https://himalayas.app/companies/collibra">Collibra</a> are responsible for</h3><ul>
<li>Managing all communication with customers and partners required to resolve support tickets.</li>
<li>Assessing if support tickets are feature requests or product bugs.</li>
<li>Resolving support tickets within the limits of contractual service level agreements (SLA).</li>
<li>Replicating bugs.</li>
<li>Training and mentoring junior support engineers.</li>
<li>Coordinating and tracking the escalation of tickets.</li>
<li>Maintaining a record of all communication and actions in Zendesk.</li>
<li>Contributing frequently answered questions to the <a href="https://himalayas.app/companies/collibra">Collibra</a> knowledge base.</li>
<li>Participating in replying to <a href="https://himalayas.app/companies/collibra">Collibra</a> community questions and discussions.</li>
</ul><h3>You have</h3><ul>
<li>You have 3-5 years in a customer facing role, ideally in a SaaS environment.</li>
<li>Analytical and methodical problem solving skills.</li>
<li>Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL).</li>
<li>Experience troubleshooting web-based applications.</li>
<li>Experience with Java and REST API.</li>
<li>Experience working closely with software developers.</li>
<li>Excellent knowledge of certificates - SSL, SSO, and LDAP.</li>
<li>Bachelor's Degree in Computer Science or related field or equivalent experience.</li>
<li>Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.</li>
<li>A bachelor’s degree or equivalent related working experience is required.</li>
</ul><h3>You are</h3><ul>
<li>Customer focused and willing to put the customer at the center of everything you do.</li>
<li>Eager to learn and utilize new technologies and tools.</li>
<li>Team player, you’re at ease to synchronize with a lot of people and always think as a team.</li>
<li>Skilled in big data technologies such as Kubernetes, Spark, and Hadoop.</li>
<li>Investigator, you like to solve problems and investigate technical issues.</li>
<li>Communicator, you’re at ease to sum-up, document, or explain complex situations.</li>
</ul><h3>Measures of Success Are</h3><ul>
<li>Within your first month, you will gain a fundamental knowledge of the <a href="https://himalayas.app/companies/collibra">Collibra</a> Product Suite and become familiar with Support processes and procedures.</li>
<li>Within your third month, you will have a functional knowledge of the <a href="https://himalayas.app/companies/collibra">Collibra</a> Product Suite and begin fielding support tickets in a limited capacity.</li>
<li>Within your sixth month, you will handle a steady flow of standard support cases, contribute to our customer-facing knowledge base, and be able to handle urgent, product down support issues.</li>
</ul><div class="content-conclusion">
<h3>Benefits at <a href="https://himalayas.app/companies/collibra">Collibra</a>
</h3>
<a href="https://himalayas.app/companies/collibra">Collibra</a> recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about <a href="https://himalayas.app/companies/collibra">Collibra</a>’s benefits.
We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at <a href="https://himalayas.app/companies/collibra">Collibra</a>.
At <a href="https://himalayas.app/companies/collibra">Collibra</a>, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.
With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Senior Customer Support Engineer

<div class="content-intro">
<a href="https://himalayas.app/companies/roadie">Roadie</a>, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — <a href="https://himalayas.app/companies/roadie">Roadie</a> provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, <a href="https://himalayas.app/companies/roadie">Roadie</a> offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit .
</div><div class="intro">
Our Trust &amp; Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. In this role you will use your keen eye for details and excellent problem solving skills to identify and prevent misuse of the platform, and take pride in knowing that you are upholding the <a href="https://himalayas.app/companies/roadie">Roadie</a> brand by ensuring trust and safety for our users.
<h4>What You’ll Do</h4>
<ul>
<li>Identify, thoroughly investigate, and resolve risk-related issues on the <a href="https://himalayas.app/companies/roadie">Roadie</a> platform </li>
<li>Leverage data to identify patterns and trends in escalated incidents </li>
<li>Identify procedural gaps to develop efficiency and effectiveness within the team </li>
<li>Manage critical and high-risk situations appropriately and with a sense of urgency </li>
<li>Adjudicate user background screenings while adhering to geographic compliance &amp; regulations</li>
<li>Adhere to legal and risk-related policies and procedures </li>
<li>Partner with law enforcement as needed when managing ongoing investigations</li>
<li>Investigate, audit, and decision on sender Gig related claims </li>
<li>Research industry standards and best practices to improve internal processes</li>
<li>Reduce company losses by assessing internal and external liabilities</li>
<li>Partner with the Legal team to conduct investigative research and support external user communications</li>
</ul>
<h4>What You Bring</h4>
<ul>
<li>At least 2+ years of experience in a trust &amp; safety or risk related role</li>
<li>Exceptional verbal and written communication skills, with an ability to empathize and establish trust </li>
<li>Knack for problem solving using investigative and analytical skills</li>
<li>Proficiency in Salesforce or other CRM systems</li>
<li>Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements</li>
<li>Thrive in a fast-paced and agile environment, and navigate ambiguity with ease</li>
</ul>
<h3>Why <a href="https://himalayas.app/companies/roadie">Roadie</a>? </h3>
<ul>
<li>Competitive compensation packages </li>
<li>100% covered health insurance premiums for yourself</li>
<li>401k with company match</li>
<li>Tuition and student loan repayment assistance (that’s right - <a href="https://himalayas.app/companies/roadie">Roadie</a> will contribute directly to your existing student loans!) </li>
<li>Flexible work schedule with unlimited PTO </li>
<li>Monthly 3-day weekends</li>
<li>Monthly WFH stipend </li>
<li>Paid sabbatical leave- tenured team members are given time to rest, relax, and explore</li>
<li>The technology you need to get the job done</li>
</ul>
This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S. 
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Trust & Safety Specialist

Join the company that’s building the telemetry infrastructure for the AI era. At <a href="https://jobicy.com/company/cribl" target="_blank" rel="noopener">Cribl</a>, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Why You’ll Love This Role
We're looking for a technically skilled and customer-focused Scaled Customer Success Engineer (CSE) to join our team. In this role, you'll be instrumental in driving product adoption and ensuring the success of our customers through a combination of tailored 1:1 engagements and scalable 1:many initiatives. You'll leverage your technical expertise to guide customers through their journey, provide best practice guidance, and contribute to the evolution of our digital enablement programs.
 As An Active Member Of Our Team, You Will…
<ul>
<li>Drive Customer Adoption &amp; Enablement: Drive Customer Adoption &amp; Enablement: Develop and deliver impactful enablement materials that boost product adoption and deliver quantifiable business results for our customers.</li>
<li>Provide Technical Expertise &amp; Guidance: Act as a trusted technical advisor, offering in-depth product knowledge and troubleshooting assistance to resolve complex customer issues.</li>
<li>Contribute to 1:Many Initiatives: Collaborate with Customer Advocacy and CX Operations teams to contribute to and participate in 1:many content, including webinars, workshops, and educational materials, to drive broad customer understanding and adoption.</li>
<li>Strategic Customer Engagement: Engage with customers on a strategic level, identifying their business needs and aligning them with our product capabilities to drive successful outcomes.</li>
<li>Customer Advocacy &amp; Feedback: Serve as a vital feedback loop, collaborating with internal teams (Product, Engineering, Sales, Marketing, CX Operations) to champion customer needs, influence product enhancements, and contribute to our digital program's content strategy.</li>
<li>Data Analysis &amp; Optimization: Utilize data to understand customer behavior, identify common pain points, and contribute insights to optimize both 1:1 and 1:many engagement strategies.</li>
<li>Churn Mitigation &amp; Growth: Proactively identify churn risks and develop strategies to retain and grow the customer base by demonstrating ongoing value.</li>
<li>Process Improvement &amp; Automation: Identify opportunities to leverage automation and other digital tools to enhance efficiency and personalize the scaled customer experience.</li>
<li>Measure &amp; Report: Track key metrics related to customer health, adoption, and engagement, reporting on the effectiveness of your efforts and continuously seeking improvements.</li>
<li>We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours</li>
</ul>
If You’ve Got It - We Want It
<ul>
<li>Deep Technical Acumen: Strong understanding of the data observability and security space, including technologies like SIEM, APM, logging, and metrics. You should be comfortable with enterprise software, distributed systems, and cloud environments.</li>
<li>Customer Success Mindset: A passion for helping customers succeed, with excellent communication, interpersonal, and presentation skills. You can build rapport quickly and effectively address diverse customer needs.</li>
<li>Problem-Solving &amp; Analytical Skills: Exceptional ability to diagnose and resolve complex technical challenges, analyze data to identify trends, and make data-driven decisions.</li>
<li>Strategic Thinking: Capability to understand customer business objectives and translate them into actionable product adoption strategies.</li>
<li>Content Creation &amp; Delivery: Experience in creating and delivering compelling technical content, including presentations, documentation, and live sessions (e.g., webinars).</li>
<li>Collaboration: Proven ability to work cross-functionally with product, engineering, sales, marketing, and other customer-facing teams.</li>
<li>Project Management: Strong organizational skills with the ability to manage multiple priorities and projects simultaneously in a fast-paced environment.</li>
<li>Experience with Customer Success Tools: Familiarity with customer success platforms (e.g., Gainsight) and analytics tools is a plus.</li>
<li>BONUS:
<ul>
<li>Experience in a similar scaled customer success or technical account management role.</li>
<li>Experience with various cloud providers (AWS, Azure, GCP).</li>
<li>Willingness to learn</li>
<li>Multi-lingual (French, Spanish, and/or German)</li>
</ul>
</li>
</ul>
#LI-KM1 #LI-Remote
The salary for this role is dependent on country of employment and will be based on the individual candidate's job-related knowledge, skills, and experience.
In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.
In addition to a competitive salary, Cribl offers a benefits package that may include retirement/pension support, paid holidays and paid time off, remote office setup support, equity, and other wellness and support programs. Benefits vary by country in accordance with local requirements and market practice.
Base Salary Range
£80,400—£95,000 GBP
Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at <a href="https://cribl.io/about-us/" rel="nofollow ugc noopener" target="_blank">cribl.io/about-us</a>.

Senior Customer Success Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Onboarding Agent (Customer Support) based in Australia. This is a remote customer support opportunity focused on guiding patients through a seamless onboarding journey for at-home sleep testing and oral appliance treatment. You will serve as a primary point of contact, supporting patients from purchase through telehealth scheduling, impression kit completion, and manufacturing readiness. Managing a caseload of 100+ patients, you will balance proactive outreach, inbound support, documentation, and issue resolution. The role requires empathy, organization, and composure when handling sensitive situations such as cancellations, refunds, billing concerns, or delays. You will collaborate with insurance, clinical, sales, and manufacturing teams to resolve issues and keep patient journeys moving forward. Accuracy, privacy, and timely communication are essential, particularly when handling protected health information. This is a long-term, 40-hour-per-week independent contractor opportunity for a patient-focused professional who thrives in a structured, high-volume environment. Accountabilities <ul><li>Own each patient&#x2019;s onboarding journey from purchase through telehealth scheduling, impression kit delivery and return, and final handoff to manufacturing.</li><li>Manage a personal caseload of more than 100 patients across different stages of the onboarding funnel, organizing and prioritizing activities effectively each day.</li><li>Respond to inbound patient communications through phone, SMS, and email within established service-level agreements, while proactively contacting patients to prevent delays and maintain progress.</li><li>Act as the primary point of contact for patients, coordinating with insurance, clinical, sales, and manufacturing teams to resolve issues and provide timely updates.</li><li>Guide patients through the completion and return of impression kits, following up on outstanding kits and coordinating next steps when kits need to be redone.</li><li>Handle cancellation, refund, and billing-related concerns with empathy and professionalism, using approved de-escalation procedures and escalating issues according to established handoff processes.</li><li>Route medical or clinical questions to the appropriate clinical team and avoid providing medical advice outside the scope of the role.</li><li>Accurately and promptly document all patient interactions, updates, and relevant information within Salesforce.</li><li>Protect patient privacy and handle protected health information in accordance with HIPAA requirements and applicable procedures.</li><li>Identify recurring patient feedback, operational challenges, and process gaps and communicate relevant insights to leadership to support improvements to standard operating procedures.</li><li>Deliver all contracted services professionally and consistently, following agreed timelines, guidelines, processes, and deliverables. </li></ul>Requirements <ul><li>At least 1 year of experience in customer support, patient support, call center operations, or a related customer-facing environment; healthcare, telehealth, or e-commerce experience is an advantage.</li><li>Demonstrated ability to de-escalate challenging customer interactions, including sensitive conversations involving cancellations, refunds, billing concerns, or service issues.</li><li>Strong organizational and time-management skills, with the ability to manage a high-volume caseload while maintaining consistent follow-up and service quality.</li><li>Excellent written English and neutral spoken English, with the ability to communicate clearly and professionally across phone, SMS, and email.</li><li>Strong attention to detail and disciplined documentation habits, particularly when recording customer or patient information.</li><li>An empathetic, patient-first communication style and the ability to remain calm, professional, and solution-oriented under pressure.</li><li>Ability to work independently while coordinating effectively with multiple internal teams and stakeholders.</li><li>Familiarity with HIPAA requirements or previous experience handling sensitive personal or healthcare information is preferred.</li><li>High school diploma or equivalent is required; a bachelor&#x2019;s degree is preferred.</li><li>Comfortable working with digital tools and business applications, including Salesforce, Microsoft Teams, Microsoft Outlook, Microsoft Excel, Microsoft SharePoint, Microsoft Word, and cloud-based phone and SMS platforms.</li><li>Ability to work a full-time contracted schedule of 40 hours per week, Monday through Friday, generally from 9:00 AM to 6:00 PM PST, subject to mutually agreed scheduling requirements.</li><li>Ability to operate effectively as an independent contractor under a Master Services Agreement and Statement of Work. </li></ul>Benefits <ul><li>Competitive contractor rates.</li><li>Weekly payments.</li><li>Long-term, ongoing remote opportunity.</li><li>40 contracted hours per week, Monday through Friday.</li><li>Free training and upskilling opportunities.</li><li>Ongoing support and guidance throughout the engagement.</li><li>Access to a supportive and vibrant contractor community.</li><li>Opportunity to contribute directly to a patient-focused service and help improve the customer experience.</li><li>Potential access to additional open contractor opportunities. </li></ul>How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role&apos;s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Patient Onboarding Agent (Customer Support)

Company Description FYB is dedicated to empowering individuals and organizations through industry-leading expertise, best-in-class technology, and exceptional customer support. FYB&#x2019;s culture is based on our key values of innovation, teamwork, transparency, accountability and integrity - encouraging team members to support one another to achieve shared goals. Role Description: The Help Desk Support Analyst is a full-time remote role responsible for providing all levels of technical assistance to our customers in their use of OpenText Content Manager (TRIM). In this position, the analyst will respond to support tickets, and guide users through step-by-step solutions using FYB&apos;s extensive knowledge-base, documented expertise, and best in class systems and technology. The role includes documenting incidents, maintaining accurate records in the help desk system, and escalating complex problems to higher-level support when necessary. The analyst will also contribute to knowledge base articles, support continuous improvement of support processes, and deliver customer-focused service aligned with FYB&#x2019;s commitment to exceptional support. Qualifications and Experience<ul><li>Direct Experience with OpenText Content Manager (TRIM) is REQUIRED for this role, ideally in a similar support environment, or potentially as a records and information practitioner. </li><li>Candidates should possess strong Technical Support and Help Desk Support skills for troubleshooting and resolving user issues, as well as solid Analytical Skills to diagnose problems, identify root causes, and recommend effective solutions.</li><li>Candidates should possess excellent Customer Support skills, with the ability to communicate clearly, manage expectations, and maintain a professional, service-oriented approach.</li><li>Relevant experience in IT support or a similar role; industry certifications are beneficial.</li><li>Ability to work independently in a remote environment, manage workload, and prioritize multiple tasks effectively.</li><li>Strong written and verbal communication skills and comfort interacting with users of varying technical levels.</li><li>Familiarity with ticketing systems, remote support tools, and documentation best practices is an advantage.</li></ul> FYB BenefitsIn addition to a fully remote work environment, this role will benefit from up to 5 days of additional paid leave per annum (birthday, 3x community service and Xmas shutdown support); optional paid overtime and time in lieu when workload provides the opportunity; optional salary sacrifice to Superannuation; a Tuition Reimbursement Support Program; Online Learning Platforms; and paid subscriptions to the latest AI models to support your work and innovation contributions.

Help Desk Support Analyst

<div><a href="https://jobicy.com/company/binance" target="_blank" rel="noopener">Binance</a> is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.</div><div>Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.</div><div> </div><div>If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.</div><h2>Responsibilities</h2><ul>
<li>Development and implementation Backend service for the AI Chatbot products.</li>
<li>Build large scale software system, which can impact daily life of millions of customers.</li>
<li>Explore and integrate the LLM applications to improve chatbot performance and user experience.</li>
<li>Underlying infra/arch upgrade performance tuning, online incidents troubleshooting, and system refactoring.</li>
<li>Write high-quality, clean, and maintainable code using engineering best practices guide junior engineers’ daily work and do knowledge share, etc.</li>
</ul><h2>Requirements</h2><ul>
<li>Bachelor's/Master's degree in computer science, engineering, or equivalent industry experience.</li>
<li>Over 8 years of professional experience in a related field.</li>
<li>Core Java programming skills and willingness to do hands on coding are a must.</li>
<li>Knowledge and experience with Python and familiar with collaborating with algorithm engineers.</li>
<li>Capable to cope with stress, and quickly learn new knowledge.</li>
<li>Good cross-team communication skills.</li>
<li>Familiarity with design patterns and system design required to solve common software programming challenges.</li>
<li>Knowledge and experience with Chatbot &amp; Custom service Bot is considered as a plus.</li>
<li>Knowledge and experience with LLM usage is considered as a plus.</li>
<li>Knowledge and experience with data job like Flink/Spark are considered as a plus.</li>
</ul><div>Working at Binance</div><div>• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities</div><div>• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless</div><div>• Tackle fast-paced, challenging and unique projects</div><div>• Work in a truly global organization, with international teams and a flat organizational structure</div><div>• Competitive salary and benefits</div><div>• Flexible working hours, remote-first, and casual work attire</div><div> </div><div>Learn more about how Binancians embody the organization’s <a href="https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-5487396240897265423" rel="nofollow ugc noopener" target="_blank">core values</a>, creating a unified culture that enables collaboration, excellence, and growth.</div><div> </div><div>Apply today to be a part of the Web3 revolution!</div><div> </div><div>Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.</div><div> </div><div>By submitting a job application, you confirm that you have read and agree to our <a href="https://www.binance.com/en/candidate/privacy/notice" rel="nofollow ugc noopener" target="_blank">Candidate Privacy Notice</a>.</div>

Data/ Java Engineer (AI/LLM Chatbot, Customer Service)

Customer Administration Officer Hawthorn East, Melbourne | $75,000 - $78,000 + Super | Permanent Full-Time Why Join? <ul> <li>$75,000 - $78,000 + Super</li> <li>Permanent full-time opportunity</li> <li>1 day work from home once established in the role</li> <li>Structured onboarding and product training program</li> <li>Long-term career development and succession planning opportunity</li> <li>Supportive and collaborative team environment</li> </ul> Are you an experienced customer service or administration professional looking for your next long-term career opportunity? We&apos;re partnering with a well-established Australian business to recruit a Customer Administration Officer to join their team. Reporting directly to the Customer Service Manager, this role has been created as part of a long-term succession planning strategy and offers an excellent opportunity to build a rewarding career within a growing and respected organisation. This position would particularly suit candidates with experience in automotive parts, aftermarket products, trade wholesale, industrial supplies, workshop equipment, heavy vehicle, fleet or technical distribution environments. Candidates who have worked for automotive parts suppliers, industrial distributors, workshop equipment providers or similar product-based businesses will be highly regarded, as will those accustomed to supporting trade customers and managing product-related enquiries. The Opportunity Working within a close-knit customer service team, you&apos;ll become a key point of contact for customers, supporting enquiries, order management and administrative activities that contribute to a seamless customer experience. As part of your onboarding, you&apos;ll undertake a comprehensive training program designed to provide hands-on exposure to the company&apos;s product range, operations and customer base. This will allow you to develop a strong understanding of the products and solutions offered, helping you confidently support customers and stakeholders from day one. A current driver&apos;s licence is highly advantageous, as the initial training period will involve exposure across different areas of the business to gain a thorough understanding of the company&apos;s product offering, operations and customer requirements. You&apos;ll gain valuable industry knowledge while becoming an important part of the organisation&apos;s future growth and succession plans. Key Responsibilities <ul> <li>Processing customer orders accurately and efficiently</li> <li>Managing customer enquiries via phone and email</li> <li>Providing professional customer support and product information</li> <li>Coordinating with warehouse and operations teams regarding orders and deliveries</li> <li>Maintaining accurate customer and order records</li> <li>Assisting with administration associated with customer orders and accounts</li> <li>Resolving customer enquiries and service-related issues</li> <li>Supporting the wider customer service and sales teams as required</li> <li>Assisting with process improvements and general administrative duties</li> </ul> What We&apos;re Looking For We&apos;re looking for someone who enjoys building relationships, thrives in a team environment and takes pride in delivering excellent customer service. Ideally, you&apos;ll have: <ul> <li>Previous experience in customer service, administration, sales support or order processing</li> <li>Strong communication and relationship-building skills</li> <li>Excellent organisational skills and attention to detail</li> <li>A proactive and solutions-focused mindset</li> <li>Confidence managing multiple priorities</li> <li>Strong computer literacy and experience using business systems</li> <li>A current driver&apos;s licence (highly advantageous)</li> </ul> Experience within automotive parts, aftermarket products, industrial supplies, trade wholesale/distribution, workshop equipment, heavy vehicle, fleet services or other technical product-based industries will be highly regarded, though not essential. Most importantly, we&apos;re looking for someone who wants to build a long-term career, contribute to a high-performing team and become part of the organisation&apos;s future growth plans. Why Join? <ul> <li>$75,000 - $78,000 + Super</li> <li>Permanent full-time opportunity with a 38-hour work week</li> <li>1 day work from home once established in the role</li> <li>Stable and growing Australian business</li> <li>Succession planning opportunity with long-term career development</li> <li>Structured onboarding and product training program</li> <li>Exposure to both operational and office environments</li> <li>Supportive and collaborative team culture</li> <li>Opportunity to develop specialist product and industry knowledge</li> <li>Hawthorn East location with long-term career progression</li> <li>Work alongside experienced leaders and industry professionals</li> </ul> If you&apos;re looking for a role where you can develop your skills, build industry expertise and establish a long-term career, we&apos;d love to hear from you. Apply now or contact us for a confidential discussion. #SCR-olivia-howard &#xA0;

Customer Administration Officer

Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world&#x2019;s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity As a Customer Service Representative, you will provide customer care services with a friendly, enthusiastic and focused manner within the Incomm AUNZ Team and provide clients with various types of customer care from checking account balances to replacing and deactivating cards. You will also manage the inbound case load whilst also working on ways to implement best practices for our customer cases. This is a Fully Remote 12-Month Contract Part Time Role - 25 hours per week. The Employee must reside in Victoria, AU Responsibilities <ul><li>Answer inbound e-mail enquiries from corporate clients, consumers and selling partners.</li><li>Provide timely, accurate and courteous responses to the customers concerns or questions in accordance&#x2019;s with InComm&#x2019;s regulations. Customers will include both our merchant partner and consumers</li><li>Perform basic Cardholder Customer Service functions in an accurate, timely and courteous manner; i.e. Lost/Stolen Cards, forgotten PINs. </li></ul>General functions include: <ul><li>Open/resolve/escalate/close tickets.</li><li>Administrative tasks (partner account updates, provide activity reports).</li><li>Organise replacement cards where required</li><li>Opening tickets to the appropriate technical teams when required.</li><li>Keep clients appraised on resolution progress.</li><li>Document activities in the ticketing system as required.</li><li>Outbound calls as required.</li><li>Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams or other third-party vendors.</li><li>Maintaining familiarity with our prepaid financial services products, programs, developments and direction of the business in general.</li><li>Other tasks and responsibilities as assigned by leadership team.</li><li>Answer queries in timely manner in accordance with InComm&#x2019;s goals </li></ul>Qualifications <ul><li>Strong excel, verbal and written communication skills are critical</li><li>Basic knowledge of MS Office, Internet, Windows and typing skills are required</li><li>2+ years&#x2019; customer service/client support experience required</li><li>Successful completion of a criminal background and consumer credit check is required </li></ul>InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran&#x2019;s status, age, disability status, genetics or any other category protected by federal, state, or local law. <ul><li>This position is eligible for the Employee Referral Bonus Program </li></ul>

Customer Service Representative III

We engage the most inspired minds to do their best work wherever they work best&#x2014;powering the freedom to create worldwide. WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine&#x2019;s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com. Please Note Before Applying This shift is: Wednesday - Sunday, 9:30am-6pm AEDT What&apos;s Cool About This Job As a Technical Support L1, you&#x2019;ll be providing support to our customers primarily using live chat, but also over the phone and via support tickets. You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think creatively, then this role is for you! Your Impact You will be the face of our company and have an opportunity to deliver a world-class experience with every interaction with our customers on our live contact channels of chat and phone. You&#x2019;ll get to apply creative problem-solving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team, and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers. Requirements For The Role <ul><li>1-2 years of experience working in technical support or a customer service position</li><li>Open source content management systems</li><li>WordPress: knowledge of WordPress, Plugins, and Themes.</li><li>Knowledge of DNS and SSL</li><li>You understand the usage of file systems and the tools for remotely managing web content on a web or file server</li><li>Knowledge of Linux Command Line</li><li>You have experience with StudioPress and/or the Genesis framework</li><li>You have previous experience with online Chat and/or instant messaging tools</li><li>You have previously worked with customers via phone support</li><li>Understanding of the core error codes associated with web hosting (eg. 404 etc) </li></ul>Desired Skills <ul><li>Positive Energy and enthusiasm. You believe in our values.</li><li>Technical Aptitude: You demonstrate a keen knowledge of, and passion for, web technology or digital experiences. You are someone who learns quickly and takes ownership of your personal development.</li><li>Effective Troubleshooting Skills: You demonstrate strong root cause analysis skills, through effective troubleshooting skills and you are able to quickly identify problems and solutions. You work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers.</li><li>Communication Skills: You have strong written and verbal communication skills, with a strong command of the English language. Ability to accurately type 40 - 60 words per minute. You have the ability to establish a professional, friendly, and empathetic dialogue with customers.</li><li>Excellent Organizational Skills: You&#x2019;re a great multitasker. You can handle multiple requests at once and have an understanding of prioritization.</li><li>Team Focus: Effectively work in a team environment that uses cross-collaboration and teamwork to solve issues. You enjoy working with others, demonstrate a willingness and ability to share your knowledge with peers and others.</li><li>Customer Inspired: Demonstrate customer focus in every interaction with our customers. You actively listen and leave our customers feeling supported and understood.</li><li>Adaptable: You are resilient and adapt to the changing business and landscape in the tech world. </li></ul>Perks And Benefits <ul><li>Company Stock Options (Every employee is an owner in the company)</li><li>Superannuation Program</li><li>Employee Assistance Program</li><li>Supplemental Maternity &amp; Paternity Pay</li><li>Generous Vacation Time (Who doesn&#x2019;t like time off)</li><li>One-time $745 AUS Home Office Stipend</li><li>Company Wellness Days </li></ul>At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.

Technical Support Engineer I

Shape What&apos;s Next With BCD TBC Why you&#x2019;ll love working here Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you&apos;ll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel. Meet BCD BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by exploring our career site and checking out our social media: <ul><li>Career site BCD</li><li>https://www.linkedin.com/company/bcd-travel/</li><li>https://www.instagram.com/bcdtravel/</li><li>https://www.bcdtravel.com/blog/ </li></ul>What&#x2019;s In It For You <ul><li>Flexible working hours and work-from-home or remote opportunities</li><li>Opportunities to grow your skillset and career</li><li>Work at the forefront of travel technology and help shape the future of business travel</li><li>Generous vacation days so you can rest and recharge</li><li>A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools</li><li>Travel industry professional perks and discounts</li><li>An inclusive work environment where diversity is celebrated</li><li>Work From Anywhere opportunity for 60 days per year </li></ul>Ready to shape what&#x2019;s next? Apply now! We&#x2019;re dedicated to building a diverse, inclusive and authentic workplace. If you&#x2019;re excited about a role, but your experience doesn&#x2019;t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. {INSERT TA PARTNER HASHTAG]

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