Role Description The NDIS Support Coordination – Access to Awareness Services Resources role is a remote contract position responsible for helping NDIS participants effectively use and navigate their approved supports. Day-to-day tasks include coordinating services, assisting clients to understand and implement their NDIS plans, and connecting them with appropriate resources within Awareness Services and external providers. The role involves providing timely customer support via online channels, monitoring progress against goals, and addressing any barriers to service access through analytical review and troubleshooting. The coordinator will maintain accurate records, communicate clearly with participants and stakeholders, and ensure that support plans remain responsive to changing needs while promoting independence and well-being.
Qualifications
- Candidates should possess strong Analytical Skills to interpret NDIS plans, review support options, and identify gaps or improvements in service delivery.
- Candidates should possess Technical Support and Troubleshooting skills to assist clients in accessing online platforms, resolving basic system issues, and navigating digital resources.
- Candidates should possess Customer Support and Communication skills to respond promptly to participant inquiries, build trusting relationships, and collaborate effectively with service providers and stakeholders.
- Relevant experience in NDIS support coordination, disability services, or community services is highly beneficial.
- Knowledge of NDIS frameworks, person-centered practice, and safeguarding principles is preferred.
- Ability to work independently in a remote setting, manage time effectively, and maintain accurate documentation and case notes.
- Certificate or diploma in community services, social work, psychology, or a related field is advantageous, or equivalent experience in support coordination.