Arwin Jay Gumagay

Dedicated and results-driven professional with over 5 years of experience in dispatch coordination, technical support, and customer service. Proven ability to manage high call volumes, schedule and confirm service appointments, and troubleshoot technical issues with a 95% customer satisfaction rate. Skilled in using CRM and dispatch software, delivering clear communication, and maintaining service efficiency. Known for strong multitasking, time management, and a calm, solution-focused approach in fast-paced environments.