Arwin Jay Gumagay

Open to work

Dispatcher & Technical Support Representative

Davao City, PhilippinesOpen to relocationSenior

RemoteContractA$30k expected / year

Contact this talentProfile updated Jul 13, 2025

About

Dedicated and results-driven professional with over 5 years of experience in dispatch coordination, technical support, and customer service. Proven ability to manage high call volumes, schedule and confirm service appointments, and troubleshoot technical issues with a 95% customer satisfaction rate. Skilled in using CRM and dispatch software, delivering clear communication, and maintaining service efficiency. Known for strong multitasking, time management, and a calm, solution-focused approach in fast-paced environments.

Professional details

Job title: Dispatcher & Technical Support Representative
Job category: Customer Service
Experience level: Senior
Contract type: Contract
Work modes: Remote
Current location: Davao City, Philippines
Open to relocation: Yes
Expected salary: A$30,000 per year

Skills

customer needs resolutionphone etiquetteinterpersonal skills

Preferred work areas

Australia

Matching jobs

See all Customer Service jobs

AI profile score

Jul 13, 2025

72of 100

Good profile

The candidate presents a solid foundation with relevant experience in dispatch coordination and technical support, backed by a high customer satisfaction rate. The resume is well-structured and clearly outlines key responsibilities and achievements. However, there are several areas for improvement: (1) More quantifiable metrics should be included to strengthen the impact of job descriptions; (2) The professional summary could be more concise and start with standout achievements; (3) Skills listed could be expanded to include specific tools or technologies used (e.g., specific CRM software); (4) Links section is empty, which is a missed opportunity to showcase additional professional profiles or portfolios; (5) Language proficiency in English is strong but could benefit from mentioning fluency levels in any other languages if applicable. Overall, with minor enhancements, this profile can become highly competitive.

Country tier40/100
Job title75/100
Category65/100
Skills70/100
Summary60/100
Experience80/100
Links30/100
Resume75/100
Language90/100

How to improve

Refine the professional summary to begin with the most compelling achievement, such as the 95% customer satisfaction rate. Use bullet points or bold formatting to highlight key skills and results. Trim redundant phrases like 'results-driven' if not immediately followed by measurable outcomes. Emphasize leadership or initiative-taking roles briefly within the summary to convey added value.

Contact this talent

For recruiters. Arwin gets your message by email and decides whether to reply.