Evelyn Cabigayan

About

I’m an IT Support professional with over 9 years of experience, including 8 years in IT Service Desk and 1 year and 4 months supporting clients in an MSP environment. My background has given me experience working with different users, systems, and technical environments while providing support through phone, chat, and remote assistance. I enjoy troubleshooting technical issues and finding practical solutions that get users back to work as quickly as possible. My experience covers Windows and Mac support, Microsoft 365, Active Directory, Entra ID, business applications, basic networking, VPN, endpoint management, RMM monitoring, and user access management. I also have hands-on experience with ticket triage, SLA monitoring, escalation, documentation, onboarding and offboarding, and preparing and configuring devices for new employees. Working in an MSP environment has also taught me how to manage multiple priorities, work across different client environments, and communicate technical information clearly to both technical and non-technical users. What I Bring * L1–L2 technical troubleshooting and remote support * Windows, Mac, Microsoft 365, and business application support * Active Directory and Entra ID user and access management * Basic network, VPN, DNS, and connectivity troubleshooting * RMM monitoring and endpoint support * User onboarding, offboarding, and device provisioning * Ticket triage, prioritization, SLA monitoring, and escalation * Clear documentation and knowledge sharing My approach to IT support is simple: understand the problem, troubleshoot methodically, communicate clearly, and make sure the solution is properly documented. I’m always looking to expand my technical knowledge and take on more challenging infrastructure and systems-related responsibilities. If you’re looking for a reliable IT Support professional who can contribute to both day-to-day support and MSP operations, I’d be happy to connect.

Professional details

Job title

Remote IT Support Technician

Job category

Customer Service

Experience level

Senior

Contract type

Full-time

Work modes

Remote

Current location

Metro Manila, Philippines

Open to relocation

No