Manny Jocky Febra

About

I am writing to express my interest in the Travel Agent position. With several years of experience in the travel and customer service industry, I have developed strong expertise in airline reservations, ticketing, rebooking, customer support, and travel itinerary management for international clients. Throughout my career, I have worked as a Travel Consultant with Lufthansa, IGT Solutions, and WNS Global Services, where I handled flight bookings, cancellations, modifications, ticketing, reservation enquiries, refunds, rebooking, and customer concerns. I have also supported clients with travel documentation, destination information, travel conditions, and itinerary planning. I am experienced in using major Global Distribution Systems, including Amadeus, Sabre, Galileo, and Farelogix. My background has strengthened my ability to work accurately under pressure, manage multiple customer requests, resolve travel-related issues, and provide professional service through different communication channels. I am currently working as a Senior Executive with American Express, further developing my experience in a professional international service environment. I also hold a Bachelor of Science in International Travel and Tourism Management, along with training and certifications in airline ticketing and travel services. I am confident that my travel-industry knowledge, customer service experience, GDS skills, and ability to handle complex travel requests would allow me to contribute positively to your team. I would welcome the opportunity to discuss how my experience can support your company and its clients.

Professional details

Job title

Senior Executives

Job category

Customer Service

Experience level

Senior

Contract type

Full-time

Work modes

Remote

Current location

Cavite, Philippines

Open to relocation

Yes

Expected salary

A$21,600 per year