Job description:
About the Role
We are looking for a Customer Service Representative (CSR) to provide professional and reliable support to customers across different industries. The ideal candidate has experience in customer service, sales, healthcare, insurance, administration, or similar fields and is comfortable communicating with customers through phone, email, and chat.
Tasks
Key Responsibilities
- Handle customer inquiries through phone, email, chat, and other communication channels.
- Provide accurate information regarding products, services, accounts, or customer concerns.
- Resolve customer issues professionally and escalate complex concerns when necessary.
- Assist with sales inquiries, product/service recommendations, and follow-ups.
- Process customer requests, documentation, appointments, orders, or account updates.
- Maintain accurate customer records and update information in CRM or internal systems.
- Follow company policies, procedures, and service standards.
- Coordinate with internal teams to ensure customer concerns are properly addressed.
- Handle sensitive customer information with professionalism and confidentiality.
- Meet established customer service, productivity, and quality targets.
Requirements
Requirements
- At least 1 year of relevant customer service or client-facing experience preferred.
- Strong verbal and written English communication skills.
- Professional, patient, and customer-focused approach.
- Good problem-solving and decision-making skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Comfortable using CRM systems, Microsoft Office/Google Workspace, and other business software.
- Good attention to detail and documentation skills.
- Able to work independently while being a strong team player.
- Willingness to learn new systems, products, and processes.
Nice to Have
- Experience supporting US, Australian, or international clients.
- Experience with CRM, ticketing, phone, or healthcare/insurance platforms.
- Sales or upselling experience.
- Experience working remotely or with international teams.
What We’re Looking For
We’re looking for someone who is customer-focused, adaptable, reliable, and professional, with the ability to quickly learn new products, systems, and processes.
Benefits
NA
Candidates with experience in any of the following are encouraged to apply:
- Customer Service / Call Center
- Sales / Business Development
- Healthcare / Medical Support
- Insurance / Claims / Policy Support
- Banking / Financial Services
- Administrative Support
- E-commerce / Retail
- Technical Support
- Travel and Hospitality