Work Location & Travel: Remote-based, ideally located in Sydney, Melbourne or Canberra. The role requires flexibility and a willingness to travel as needed for client meetings.
Kardex is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. With more than 3,000 employees worldwide, we develop and manufacture innovative intralogistics solutions for a wide range of industries, including manufacturing, retail, logistics and administration.
Kardex is seeking a motivated and commercially driven Service Account Manager to support and grow our service business across Australia.
The primary responsibility of this role is to develop existing customer relationships by identifying opportunities to sell additional service products and solutions, while ensuring long-term customer satisfaction and engagement throughout the after-sales lifecycle.
This is a field-based sales role focussing aftersales products, involving regular customer visits across Australia, with a focus on growing service revenue, strengthening customer relationships and maximising the value of Kardex's installed base.
Key Responsibilities
- Account Management and Customer Development: Proactively manage existing customer accounts, visiting customer sites to identify service requirements, after-sales needs and opportunities for business growth.
- Service Sales and Solution Development: Analyse customer processes and operational requirements to develop tailored service solutions, identifying cross-selling and upselling opportunities.
- Sales Proposals and Negotiations: Prepare quotations, presentations, proposals, service concepts and commercial calculations. Lead customer negotiations through to successful contract closure.
- Customer Relationship Management: Build, maintain and expand strong customer relationships to drive long-term retention, satisfaction and recurring service revenue.
- Sales Strategy and Territory Management: Implement the service sales strategy across Australia, manage the assigned territory and identify new opportunities to increase revenue and market share.
- Revenue Growth Initiatives: Develop and execute targeted sales and marketing activities to increase awareness, generate demand and grow service business.
- Internal Collaboration: Work closely with service operations, technical teams, sales colleagues, and other business units to ensure alignment with business objectives and deliver effective customer solutions.
- CRM and Sales Reporting: Maintain accurate customer and sales information in CRM systems, including Salesforce, and prepare sales reports and performance analyses.
- Sales Forecasting: Take ownership of sales forecasting for service products and solutions across the assigned Australian territory, monitoring pipeline development and revenue performance.
- Market Development: Identify emerging customer needs, industry trends and opportunities to expand Kardex's service offering across Australia.
Your Profile
- A degree in business, engineering, industrial engineering, technical business administration or a comparable qualification; relevant professional experience will also be considered.
- Several years of experience in technical sales, account management or customer consulting, preferably in service sales, after-sales, maintenance contracts or industrial equipment.
- Proven ability to develop existing accounts, identify commercial opportunities and achieve sales and revenue targets.
- Strong negotiation and influencing skills, with the ability to engage stakeholders at different organizational levels, from operational teams to senior management.
- Strong analytical and conceptual thinking, with the ability to understand customer processes and translate operational requirements into commercially viable solutions.
- Good understanding of technical systems and processes across different industries.
- A proactive, self-motivated and results-oriented approach, combined with reliability, flexibility and a strong team mindset.
- Excellent communication and relationship-building skills.
- Proficiency in Microsoft Office and experience with Salesforce or a comparable CRM system.
- Willingness to travel regularly throughout Australia to visit customers and support business development activities.
- A valid driver's licence and the ability to undertake regular domestic travel.
What We Offer
- Long-term career opportunities: Join an established, internationally recognized company operating in a growing industry, with opportunities for professional development and career progression.
- Supportive team environment: Benefit from a collaborative team culture, comprehensive onboarding and ongoing technical and commercial training.
- Flexibility and autonomy: Enjoy a flexible working arrangement with a remote, field-based role and the autonomy to manage your customer relationships and territory.
- Competitive remuneration: Receive a competitive salary package with performance-based incentives aligned with sales and business results.
- Tools for success: Access the resources, systems and support required to develop customer relationships and grow the service business.
- Professional development: Take advantage of ongoing learning opportunities to strengthen your technical expertise, commercial capabilities and leadership skills.
- Customer impact: Play a key role in supporting customers throughout the lifecycle of their Kardex systems while contributing to the growth of the Australian service business.
Ready to Make an Impact?
If you are commercially driven, enjoy building long-term customer relationships and have a passion for technical service sales, we would love to hear from you.
Join Kardex and help strengthen our service business across Australia.