Help new customers get started confidently and keep finding value as their needs develop. This technology company is hiring a Customer Success Manager to lead onboarding, build trusted relationships and turn feedback into better customer experiences.
The Role
• Create customer success plans and deliver training tailored to each account's goals.
• Stay close to customers from the start, identifying barriers to adoption before they become bigger problems.
• Monitor account health and use proactive education to improve engagement.
• Bring customer feedback, risks and expansion opportunities to Product, Sales and Marketing.
What You'll Need
• 2+ years in customer success, project management or account management.
• Understanding of cyber-risk management or risk frameworks.
• Strong communication, organisation and scalable relationship-management skills.
What's On Offer
• Competitive salary
• Fully remote work without compulsory office attendance.
• Home-working support, a US$1,500 annual learning allowance and 18 weeks of paid parental leave.
Apply via Haystack today!