Logistics Operations Executive

Company Description

FleetMove is a vehicle transport marketplace connecting businesses with transport providers through a transparent and market-based approach. With an end-to-end solution that includes integrated tracking, inspections, and updates, FleetMove streamlines the process from initial freight quotes to vehicle delivery. Customers can compare and select quotes based on pricing, delivery timeline, or supplier ratings, ensuring full visibility throughout the process. Transport suppliers benefit from real-time job assignments, an inbuilt inspection service for pickups and deliveries, and the tools to manage their operations efficiently.

Role Description

This is a part time contract-based, remote role for a Logistics Operations Executive. The primary responsibilities include coordinating vehicle transport processes, managing communications between transport providers and customers, ensuring timely updates on shipment statuses, and overseeing the end-to-end logistics process. Additional duties involve providing excellent customer service, optimising operational workflows, and supporting the sales team as needed.

Key Responsibilities

• Source, negotiate, and book transport services with suppliers to secure competitive rates
• Match customer shipment requirements with appropriate supplier capacity
• Build and maintain strong relationships with transport suppliers
• Onboard, vet, and maintain records for new suppliers
• Create, manage, and monitor jobs from booking through completion
• Track job milestones and proactively identify risks or delays
• Provide clear, timely job status updates to customers
• Escalate operational issues and exceptions as required
• Follow up on outstanding invoices and payments
• Reconcile supplier invoices and resolve billing discrepancies
• Maintain accurate records across all operational activities
• Manage job data, pricing, and updates within company systems
• Ensure platform data accuracy, completeness, and timeliness
• Perform general administrative tasks across key internal systems
• Identify recurring operational issues and propose process improvements
• Contribute to better documentation and workflows over time

Qualifications

• Strong Customer Service and Communication skills to effectively manage client and provider interactions.
• Experience in Logistics Management and Supply Chain Management to oversee efficient transportation processes.
• Proven Sales skills to identify and leverage business opportunities in the logistics marketplace.
• Problem-solving abilities and attention to detail to ensure smooth operations and address any challenges promptly.
• Proficiency in logistics software or tools would be beneficial.
• Familiarity with vehicle transport or fleet management is an advantage.
• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field is preferred but not required.