End User Computing Associate

About Thryv – Technology At The Core At Thryv, technology plays a crucial role in empowering our teams and enabling the work we do for businesses across Australia and New Zealand. As we continue modernising our systems and enhancing the digital experience for our people, our Technology function is focused on delivering reliable, intuitive, and secure solutions that support productivity and drive better outcomes every day. We’re committed to creating a workplace where our systems just work — where employees can confidently access the tools, devices, and support they need to perform at their best. Our tech culture is grounded in curiosity, problem‑solving, and continuous improvement. We value clear communication, collaboration, and a willingness to learn, adapt, and explore smarter ways of working. Every interaction with our technology team contributes to a smoother, more connected, and more capable organisation. Whether we’re resolving an issue, deploying new hardware, improving a workflow, or rolling out new tools, we’re here to make technology an enabler — not a barrier. The Opportunity We’re looking for an End User Computing Associate to support our people with reliable, customer‑focused technical assistance. This is an exciting opportunity for someone early in their IT career who enjoys solving problems, delivering exceptional support, and working hands‑on with a wide variety of devices, systems, and end‑user tools. In this role, you’ll be the friendly, proactive point of contact for troubleshooting, device management, hardware returns, and user support across Australia and New Zealand. It’s a role where your impact is felt daily — keeping teams connected, productive, and confident in the technology they use. Salary, Benefits & Work LocationSalary: $59,700 – $95,000 + 5% STI + Super Location: Remote working (within Melbourne VIC, Australia) What You’ll Be Doing

• Provide responsive hardware and software support across Windows, macOS, iOS, and end‑user devices.
• Manage hardware assets including imaging, deployment, shipping, retrieval, and inventory control.
• Support users via phone, Teams chat, email, and ticketing systems with a strong customer‑first approach.
• Travel to the depot weekly (or as required) to process returned hardware and prepare new or replacement laptops.
• Maintain accurate ticketing, device records, and documentation.
• Create and maintain user guides, how‑to materials, and solution documentation.
• Coordinate with internal teams and external vendors for repairs, replacements, and escalated support needs.
• Contribute to small projects, deployments, and continuous improvement initiatives.

What You’ll Bring

• Up to 2 years of IT support experience (or equivalent hands‑on capability).
• Strong troubleshooting skills across common operating systems and devices.
• Excellent communication and customer‑service skills.
• Ability to work independently and as part of a collaborative team.
• Good time‑management skills with a proactive, organised approach.
• A willingness to learn, improve, and expand your technical skill set.

Why You’ll Love This Role

• A great foundation for building a long‑term tech career.
• Exposure to a wide range of systems, devices, and support methods.
• A supportive team and genuine development opportunities.
• A competitive salary package with STI and super.

Please note: Email applications will not be accepted. This role is open to candidates based in Australia only.