Customer Success Manager

We are proud to exclusively represent a globally dominant US SaaS powerhouse with 18+ years of innovation, empowering tens of thousands of trade and service businesses worldwide. .After successfully servicing Australian customers since 2021 (without a local team!), They are officially launching in-market and this is your opportunity to be part of something big.

If you thrive on building executive relationships, solving complex challenges, and driving measurable customer impact, this role puts you at the centre of transforming Australia’s trade industry.

As a Customer Success Manager, you will own and elevate relationships with high-value enterprise customers. You’ll act as a strategic advisor, ensuring clients unlock maximum value from a world-class SaaS platform purpose-built for trade and service businesses.

This is not a reactive support role, this is strategic, consultative, and high-impact. You will manage a portfolio of 35 enterprise commercial customers, each requiring a premium, high-touch experience and executive-level engagement.

Primary Duties are:

• Own and nurture senior-level relationships with key enterprise clients
• Deliver a best-in-class, consultative customer experience
• Drive product adoption, retention, and long-term growth
• Solve complex operational challenges with strategic, out-of-the-box thinking
• Identify and execute upsell and cross-sell opportunities
• Monitor platform usage and proactively anticipate client needs
• Partner cross-functionally to deliver solutions at scale
• Mentor and support newer team members
• You will be the trusted advisor, problem solver, and growth driver for your portfolio.

What You Bring:

• 4+ years’ experience in Customer Success, Account Management, or customer-facing Project Management within SaaS or global tech
• We are also looking for experience and understanding of the operational workflows within the Maintenance Operations industry so if worked in a company or relate to this audience ie. Plumbing, Electrical, HVAC & Services and have a passion and understanding of the value to optimize operations through introducing seamless Tech SAAS software then we would like to hear from you!
• Proven success managing high-value or enterprise accounts
• Exceptional executive communication and stakeholder management skills
• Strong commercial acumen with the ability to identify growth opportunities
• Confidence translating complex technology into clear business outcomes
• A proactive, self-driven mindset, comfortable in a fast-scaling environment
• Ability to travel nationally (<15%)

Why Join?

• $123K base + 15% performance bonus per annum
• Fully remote flexibility (Sydney or Melbourne based)
• Structured onboarding with strong US leadership support
• Clear, streamlined interview process
• The opportunity to help launch and scale a global tech leader locally
• Cutting-edge SaaS technology transforming an entire industry
• A collaborative, passionate, high-performance global team

This is your chance to step into a high-visibility role where your impact will be tangible, strategic, and career-defining

Click Apply Now or contact Toni on 0429 841 882 for a confidential discussion.