Role Description The Client Success Specialist / Customer Onboarding Specialist is a part-time, remote role focused on supporting exhibitors, partners, and attendees throughout their engagement with Solar & Storage Live Middle East. Day-to-day tasks include guiding new clients through the onboarding process, explaining event platforms and tools, and ensuring that participation requirements and timelines are clearly understood. The role involves responding to inquiries via email, phone, and online channels, resolving issues promptly, and coordinating with internal teams to provide accurate information. The specialist will monitor client satisfaction, gather feedback, and suggest improvements to enhance the overall event experience and long-term relationships.
Qualifications
- Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction.
- Excellent Communication skills, both written and verbal, with the ability to explain processes clearly and professionally.
- Solid Analytical Skills to track client interactions, identify trends, and propose solutions to improve the onboarding experience.
- Ability to work effectively in a remote, part-time environment, managing time and priorities independently.
- Experience in events, renewable energy, or technology sectors is an advantage.
- Proficiency with CRM systems, online communication tools, and basic office software.
- Relevant education or training in business, communications, or a related field preferred.
