CRM Specialist

Company Description

MKTG EMAILS partners with fast-moving DTC ecommerce brands committed to excelling in retention marketing.

Our expertise lies in crafting data-driven retention marketing strategies that drive customer engagement, loyalty and growth. We pride ourselves on delivering measurable results and fostering strong client relationships through innovation and precision. As a collaborative team, we are dedicated to empowering brands to maximise their potential in a competitive digital marketplace.

Role Description

This is a full-time remote role for a CRM Specialist based in Australia.

As a CRM Specialist, you will manage and optimise retention marketing systems, oversee retention marketing activities & directly manage DTC Klaviyo accounts. You will collaborate closely with cross-functional teams to ensure efficient execution of CRM campaigns and projects, while enhancing customer engagement and driving sales growth.

Qualifications

• Proficiency in Klaviyo for DTC brands
• Strong Analytical Skills and the ability to interpret data to inform strategy
• Excellent Communication & Project Management skills for client collaboration
• Proven knowledge of retention marketing strategies
• Project Management skills to manage timelines, deliverables, and multi-faceted campaigns
• Proactive problem-solving abilities and a results-driven mindset
• Relevant experience in ecommerce or digital marketing is a plus
• 1+ year working in a marketing agency