Virtual Healthcare Assistant

About Kultivate

Kultivate provides wellbeing, equity, and inclusion support through services rooted in lived experience, disability justice, and anti-oppression principles. Our team, composed of individuals from marginalized communities, uses their firsthand knowledge to inform their approach, recognizing each person as the expert in their own life and needs. We specialize in offering customizable programs such as psychological therapy, peer support, educational workshops, and webinars, all designed to empower individuals to live fulfilling lives. Our mission is to create impactful, inclusive, and meaningful support services that truly meet the diverse needs of the communities we serve.

About the role

Our practice is small but growing and we are looking for someone who wants to join us for the process!

We need support to be able to manage the increasing demands of administrative tasks, and want someone who can lighten the load of our practitioners and director, and be a part of the team.

This is a new role and will require someone who is flexible, responsible and adaptable to change. We need someone who can learn new systems and processes along the way.

The ability to adapt to new systems is essential, while proficiency in healthcare practice software is highly desirable.

We are looking for enthusiasm to do our absolute best - the commitment to the practice's values and our community is our top priority, and we expect it to be yours too.

Job Type:

Casual, remote work from home

Hours per week: 8

Flexibility: Work from home during business hours over one or two days per week

Report to: Practice Director

Role description:

• Support the daily operations of the practice

• Provide customer service to prospective and existing clients, including via telephone, text messages and email
• Manage client lists and confidential files
• Support compliance with relevant legislation, including Medicare and NDIS
• Liaise with external organisations to provide information, follow up on referrals and reports.
• Support practitioners with administrative tasks including sending reports and resources, letters and scheduling appointments.

• Manage accounts and billing

• Create, schedule and manage content for social media and website

Essential criteria:

• Exceptional customer service and communication skills

• Highly developed interpersonal skills across all platforms and with diverse populations.

• Incredible organisational skills with the ability to follow through and take initiative

• Attention to detail

• High ability to work with practitioners, clients, referrers and other practices

• Compassion for our clients and ability to respond to difficult situations with highest care

• Understanding of disability and health care systems
• Understanding of and exceptional ability to comply with all privacy and confidentiality rules and regulations under AHPRA and Australian law.
• Must hold Australian permanent resident status or equivalent work rights
• Facilities suitable to working from home in a safe, confidential environment, including an updated computer.
• Proven ability to work effectively in diverse team environments, and to working independently
• Computer skills including Office Suite and Google Workspace

Highly desirable:

• As a disability-led practice, we would love to find a disabled person for this role if we can.

• Experience with health administration

• Experience with customer service
• Experience within the disability sector
• Working with Vulnerable People check is preferred but flexible arrangements can be made
• Please note: if you do not have experience in the above fields, you can demonstrate a willingness and proven ability to learn new systems, and adjust your approach to the role you are in.

The perks:

• Join a small and supportive team working mainly remotely. We all have the same goal - to support fellow disabled people to live their best lives. Be a part of our impactful practice!

• High flexibility in this remote role - work fully from the comfort of your home, on the days that suit you.

• Leave work at work - this role is suitable for someone who is looking for a meaningful role without any after hours demands.

• Be a part of the community - our practice is rooted in the disability community and this is a wonderful opportunity to support others and be a part of it.

• Opportunities for growth - our practice is growing and we will do everything we can to support your growth alongside it.

• Supplement your income from another role, work the hours around your disability, or take this as a first step towards a new career opportunity.

Disabled people, people from CALD communities, First Nations people and people from any marginalised communities are encouraged to apply. We will work with the right candidate to make the role accessible to them.

How to apply

Please email your CV and cover letter to contact@kultivate.au

If you need any adjustment to the application process, please let us know via email or contact us through the website on https://www.kultivate.au/contact or call 0403 799 704