Customer Services Representative @ Mercor

Mercor is seeking experienced customer services representatives to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems. This engagement focuses on diagnosing and solving real issues in your domain. It's an opportunity to contribute your expertise to cutting-edge AI research while working independently and remotely on your own schedule.

Key Responsibilities

• You’ll be asked to create deliverables regarding common requests within your professional domain
• You’ll be asked to review peer developed deliverables to improve AI research

Ideal Qualifications

• 4+ years professional experience in your respective field
• Excellent written communication with strong grammar and spelling skills

More About The Opportunity

• Fully remote and asynchronous — complete work on your own schedule
• Expected workload: ~30 hours per week, with flexibility to scale up to 40 hours
• Project start date: immediately, lasting for around 3-4 weeks

Compensation & Contract Terms

• Independent contractor engagement through Mercor
• Hourly compensation, paid weekly via Stripe Connect
• Pay is in USD and subject to conversion rates
• Payments based on services rendered; contractors maintain full control over their work schedule and methods

About Mercor

• Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations
• Our investors include Benchmark, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dorsey
• Thousands of professionals across domains like engineering, research, law, and creative services have partnered with Mercor on frontier AI projects

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 📄 Creating deliverables
• 🔍 Reviewing peer deliverables

Key Strengths

• 💼 Professional experience
• ✍️ Written communication

Why Mercor is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Mercor not with Hatch.