HubSpot Solutions Strategist

Thirtyfour Creative is on a mission to help businesses unlock growth through strategy, creativity, and systems that scale. We’re not just looking for people to fill seats—we’re building a team of thinkers and doers who thrive on solving complex problems and making an impact.

Role

Are you a dynamic problem-solver who thrives at the intersection of strategy and impact? 

Imagine a role where you’re not just analysing business challenges but actively shaping solutions that drive measurable growth for industry-leading clients.

As a Solutions Strategist, you'll collaborate with customers and leadership to conduct discovery calls to identify client needs, pain points and goals for business growth, develop tactical plans to resolve them, and build frameworks and playbooks for clients to leverage in implementation.

Responsibilities:

• Lead discovery sessions with clients to understand business processes, sales/marketing/customer service workflows, and system requirements.
• Manage end-to-end projects, ensuring project accuracy and efficiency.
• Translate client needs into clear HubSpot solutions and adoption strategies.
• Build and configure CRM objects, pipelines, automations, reporting dashboards, and integrations.
• Ensure data integrity, governance, and scalability of client HubSpot instances.
• Develop frameworks, playbooks, and training materials to enable client teams.
• Continuously identify opportunities to streamline processes and improve performance.
• Manage timelines, deliverables, and stakeholder communication for implementation projects.
• Collaborate with internal strategy and team members to align HubSpot builds with broader marketing/sales initiatives.

Client Responsibilities and Communication

• Be a trusted advisor to clients and internal teams
• Translate business needs into sales/marketing/customer service brilliance
• Provide regular, proactive updates to customers and the team—no surprises
• Lead client training and handover with clear documentation and support

What You'll Bring

• 2+ years of hands-on experience in a similar role within an agency.
• Strong hands-on experience with CRM software—especially HubSpot
• Ability to translate complex business processes into clear technical solutions.
• Excellent communication and client-facing skills.
• Experience with API integrations, Zapier, or other workflow automation tools a plus.
• Strong project management skills—organised, detail-oriented, able to juggle multiple projects.
• Own your implementation timelines, milestones, and deliverables
• Collaborate with your team to continually refine and evolve delivery processes
• Hold the bar high—we’re known for quality, and you’ll help us stay there
• Bonus points for exposure to Google Analytics, Google/Meta Ads, WordPress, Mailchimp and Zapier
• HubSpot certifications (Inbound, Marketing Software, Email, etc.) are a plus—if you don’t have them yet, we’ll support you to get there

As a HubSpot Diamond partner, everything we do is HubSpot, we live and breathe it. 3+ years experience performing this role using HubSpot CRM will give you a huge advantage, however, strategy and problem solving are the key part of this role, experience with similar CRM's will be considered. We're looking for someone that likes to find answers.

What Success Looks Like

• Seamless client onboarding & implementations delivered on time and within scope.
• Consistently high client adoption rates post-implementation.
• Clear and concise communication with customers.
• Creation of reusable frameworks and playbooks that elevate future projects.
• Contribution to client growth metrics (pipeline efficiency, conversion rates, reporting accuracy).
• High customer satisfaction to align with the work and efficiency of the projects, communication and creativity.

Why You’ll Love Working Here

• Remote role (must work AEST hours and Australian Residents Only) and be able to attend in person workshops and events when required.
• Base salary + bonus tied to client satisfaction and KPIs. Salary will be dependent on experience and role fit.
• 4 weeks paid time off + company-wide holidays
• Ongoing training & development opportunities
• Up to $250 a year to put towards any education or training courses you feel will assist you to grow in your role.
• Quarterly day-off credit to step away from your screen and recharge.
• At Thirtyfour Creative, you’re not just filling a role—you’re helping shape the future of marketing technology. We're looking for people to fill our team of business heroes.

Our Values

We believe great work happens when strategy meets creativity and systems, and our success is directly tied to the success of the businesses we work with. At Thirtyfour Creative, we value curiosity, clarity, and commitment—always striving to deliver exceptional outcomes while keeping collaboration and growth at the core of how we work. Businesses trust us to help them grow, and we’re looking for people who will honour that trust by making our clients confident they made the right choice.

Competitive Greatness

Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns.

Sincere Candor

Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally.

Unimpeachable Character

Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.