Remote Legal Administrative Assistant (CLIO Expert) - Dayshift, WFH

This is a remote position. **JOB TITLE: Customer Support Officer/ Administrative Assistant **Type: Full Time; 40 hours per week **Rate: $8AUD/hour **An Admin + Customer Support Virtual Assistant (VA) in the immigration/law field supports lawyers, paralegals, and clients by handling administrative tasks and providing front-line customer service. Responsibilities

• Administrative Support

· Manage emails, calendars, and appointments · Organize and maintain client records and legal documents · Prepare and format immigration forms (e.g., visa applications, petitions) · Data entry into CRM or case management systems · Schedule consultations and follow-ups**

• Customer Support (non-voice)

· Respond to client inquiries via email and chat · Guide clients on document requirements and next steps · Handle complaints or concerns professionally · Ensure a smooth onboarding process for new clients**

• Immigration-Specific Tasks

· Assist in document collection (passports, IDs, proof of funds, etc.) · Track application deadlines and submission timelines · Coordinate with clients for missing or incomplete requirements · Maintain confidentiality of sensitive legal information Qualifications · Background in **immigration, legal services, or BPO is a strong advantage · Experience using tools like: Case management software (**Clio, MyCase, etc.) · Knowledgeable in using Microsoft teams Preferred · Previous experience in a similar role (preferred) · Excellent written and verbal communication skills · High attention to detail (very important in legal documents) · Organized · Punctual and driven. RequirementsJob Requirements: ● Background in immigration, legal services, or BPO is a strong advantage ● Experience using tools like: Case management software (Clio, MyCase, etc.) ● Knowledgeable in using Microsoft teams — Previous Experience In a Similar Role (preferred) ● Excellent written and verbal communication skills ● High attention to detail (very important in legal documents) ● organized ● Punctual and driven.