Administrative Assistant

NDIS Behaviour Support Practice | Remote | 3hrs per day | 5 days per week

Pavilion Pathways is a growing NDIS behaviour support practice committed to delivering high-quality, ethical, and person-centred support to participants and their families. We are seeking a reliable and highly organised Administrative Assistant to support our clinicians and directors in a small, values-driven business.

This role is ideal for someone who enjoys autonomy, flexible hours, and meaningful work that makes a genuine difference.

About the RoleThis is a remote, part-time position (approximately 3 hours per day, weekdays) supporting the day-to-day administration of a NDIS behaviour and therapeutic support practice. You will be the first point of contact for participants and stakeholders and play a critical role in ensuring smooth operations, strong compliance, and excellent communication.

A laptop and mobile phone will be provided for business use.

Key Responsibilities

• Act as the first point of contact for participants, families, support coordinators, and other stakeholders
• Manage participant intake, referrals, service agreements, and bookings using NDIS-specific software (Careview)
• Maintain accurate and compliant participant records in line with NDIS Quality and Safeguards Commission requirements
• Provide administrative support to behaviour support practitioners, including report formatting, proofing, and filing
• Schedule appointments, manage calendars, and send reminders
• Support NDIS billing processes, claims tracking, and payment follow-ups
• Assist with onboarding new clinicians and general office coordination

About You

You are organised, calm, and professional, with strong attention to detail and the ability to manage sensitive information confidentially. You are comfortable working independently in a remote environment and enjoy contributing to a small team where your work genuinely matters.

Essential

• Experience in an administrative or office support role
• Strong organisational and time-management skills
• Excellent written and interpersonal communication
• Confidence using Microsoft Office and cloud-based systems
• Ability to handle confidential information appropriately

Desirable

• Experience in the NDIS, disability, or mental health sector
• Understanding of NDIS processes, plans, and claiming
• Familiarity with behaviour support terminology and reporting

Why Join Pavilion Pathways?

• Meaningful work supporting participants and clinicians
• Fully remote role with flexible, family-friendly hours
• Laptop and phone provided for business use
• Opportunity to grow with a developing practice and help improve systems
• Supportive, professional, and values-led team environment

How to Apply

If you are looking for a flexible role where your skills are valued and your work has real impact, we would love to hear from you. Please submit your CV and a short cover note outlining your suitability to rochellep@pavilionpathways.com.au.