Customer Service Support Specialist

About the Role:

Are you an organized, tech-savvy professional who thrives on delivering excellent service and solving real problems for users? Join MatchAwards, a fast-growing digital platform that helps small businesses tap into economic opportunities—powered by blockchain and preparing for the global launch of our MAPU Token.

We’re looking for a Customer Service Support Specialist to join our remote team and be the friendly, knowledgeable first point of contact for our growing community of users. If you enjoy working with people, love tech, and want to be part of a mission-driven Web3 company—this is the opportunity for you.

🔧 What You’ll Do:

• Handle customer support via email, live chat, and phone, offering quick, clear, and empathetic responses.
• Guide new users through account setup, onboarding steps, and navigation of platform features.
• Collaborate with cross-functional teams (Product, Engineering, Marketing) to resolve customer issues.
• Provide accurate details about our products, pricing, and the upcoming MAPU Token launch.
• Spot recurring user questions and help update our support documentation and FAQs.

✅ What You Bring:

• 1–3 years of experience in customer service, virtual assistance, or technical support, ideally for a SaaS or fintech company.
• Excellent written and verbal communication skills, with a warm, confident tone.
• Organized, proactive, and able to manage multiple support channels in a fast-paced environment.
• Basic knowledge of cryptocurrency, blockchain, or Web3 platforms is a plus (training provided!).

💡 Bonus Experience:

• Participated in customer support for a crypto or token launch project.
• Familiar with CoinGecko, CoinMarketCap, Discord, or Telegram.
• Experience using tools like Canva, Zendesk, Intercom, or Notion.

🌟 Why Join Us?

At MatchAwards, we’re more than a tech company—we’re building tools to unlock economic growth for small businesses through innovative blockchain solutions. You’ll work remotely with a collaborative team that values creativity, transparency, and initiative. This is your chance to get in early on a mission-driven project at the forefront of the Web3 ecosystem.