Customer Experience Specialist

🌟 We’re Hiring: Customer Experience Specialist📍 Location: Remote (Australia)

🕒 Employment Type: Full-Time

💼 Level: Junior / Mid-Level

We’re looking for a customer-centric Customer Experience Specialist to enhance and optimize the end-to-end customer journey. This role is ideal for someone who is passionate about customer satisfaction, process improvement, and collaboration across teams in a remote-first environment.

🎯 Key Responsibilities

• Deliver high-quality support across multiple channels (email, chat, phone).
• Analyze customer feedback, surveys, and support data to identify experience gaps.
• Collaborate with product, operations, and support teams to improve customer journeys.
• Identify recurring customer issues and propose experience-driven solutions.
• Maintain accurate customer records and insights in CRM systems.
• Contribute to knowledge bases, FAQs, and customer-facing resources.
• Support customer experience initiatives and continuous improvement projects.

✅ Requirements

• 1–3 years of experience in customer service, customer support, or customer experience roles.
• Strong written and verbal communication skills in English.
• Empathetic, customer-first mindset with strong problem-solving skills.
• Experience with CX or support tools (Zendesk, Intercom, Freshdesk, HubSpot, or similar).
• Ability to analyze customer feedback and identify trends.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote-first environment.
• Based in Australia with the legal right to work full-time.

🌟 What We Offer

• Fully remote role within Australia.
• Opportunity to shape and improve the customer experience.
• Supportive and collaborative cross-functional culture.
• Training and career growth (Customer Experience Specialist → CX Manager / Customer Success Manager).
• Competitive salary and benefits aligned with the Australian market.