Informatics Support Coordinator - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Informatics Support Coordinator. In this pivotal role, you will serve as the vital connection between technical clinical systems and the end users such as nurses and administrative staff. Your impact will be evident in maintaining system functionality and enhancing user effectiveness, directly contributing to the organization’s mission of providing quality healthcare services. You will mentor team members, address system issues, and ensure departmental workflows are stable and effective. Collaboration with other departments and occasional in-person attendance at clinical sites may be required, fostering a proactive approach to problem-solving. Accountabilities

• Fill gaps in absence or needs of Informatics Support Specialist.
• Manage PTO requests and timecard closing for Informatics Support Specialists.
• Mentor Informatics Support Specialist staff and conduct performance reviews.
• Investigate and resolve issues concerning system functionality.
• Participate in testing phases of system upgrades or patches.
• Monitor ticket queues and enforce departmental protocols.
• Communicate trends and standardize practices within the department.
• Create new hire profiles and conduct training sessions.
• Update training materials under guidance from the Informatics Manager.
• Build and maintain the Informatics home page and resources.
• Run reports to monitor EHR usage and collaborate with the data team.
• Influence change management across different systems.
• Escalate critical issues to Informatics Manager.
• Assist in enforcing data quality/security and compliance.

Requirements

• Bachelor’s degree in Healthcare Information Technology, Computer Science, or a related field.
• Minimum of one year of related experience, preferably in healthcare.
• Ability to manage a team of three or more staff members.
• Proficiency in Excel, Word, PowerPoint, and EMR configuration.

Benefits

• Access to various healthcare professionals for professional growth.
• Supportive team culture where ideas are valued.
• Comprehensive benefits, including health, dental, and vision insurance.
• Opportunities for ongoing professional development and training.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.