Technical Support Engineer /AI Engineer

Role Description

We are seeking a Technical Support Engineer / AI Engineer to provide technical support while contributing to the development, deployment, and optimization of AI-powered solutions. This role combines customer-focused technical assistance with artificial intelligence technologies to ensure reliable system performance, resolve technical issues, and improve AI applications. The ideal candidate is analytical, detail-oriented, and passionate about leveraging technology to deliver exceptional user experiences.

Key responsibilities include:

• Provide technical support for software applications, AI-powered platforms, and cloud-based services.
• Diagnose, troubleshoot, and resolve technical issues through systematic investigation and root cause analysis.
• Assist with the deployment, configuration, testing, and maintenance of AI solutions and supporting infrastructure.
• Monitor application performance, system availability, and service reliability to ensure optimal operation.
• Collaborate with engineering, product, and support teams to identify, reproduce, and resolve technical issues.
• Support the integration of AI models, APIs, and automation tools into existing systems.
• Maintain and improve technical documentation, troubleshooting guides, and knowledge base articles.
• Perform system validation, testing, and quality assurance before software releases.
• Analyze logs, performance metrics, and user feedback to identify opportunities for optimization.
• Assist in configuring cloud services, databases, and deployment environments.
• Support continuous integration and deployment workflows to improve operational efficiency.
• Contribute to process improvements by automating repetitive support and operational tasks.
• Stay current with emerging AI technologies, machine learning applications, and industry best practices.
• Ensure compliance with security standards, data protection requirements, and operational procedures.
• Deliver professional technical assistance while maintaining excellent communication with internal and external stakeholders.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Artificial Intelligence, Software Engineering, or a related field.
• Strong understanding of technical troubleshooting, system administration, and software support principles.
• Knowledge of AI, machine learning, natural language processing, or generative AI concepts.
• Familiarity with programming or scripting languages such as Python, Java, JavaScript, or similar.
• Understanding of REST APIs, web services, and system integration concepts.
• Familiarity with cloud platforms, virtualization, or container technologies.
• Knowledge of databases, SQL, and data management fundamentals.
• Understanding of operating systems including Windows and Linux environments.
• Familiarity with version control systems such as Git.
• Knowledge of software testing, debugging, and quality assurance practices.
• Strong analytical thinking and problem-solving abilities.
• Excellent verbal and written communication skills with the ability to explain technical concepts clearly.
• Strong customer service mindset with a focus on delivering timely and effective solutions.
• Ability to manage multiple priorities in a fast-paced technical environment.
• Detail-oriented with excellent organizational and documentation skills.
• Willingness to learn new technologies and continuously expand technical expertise.
• Ability to collaborate effectively within cross-functional teams.
• Commitment to maintaining system reliability, security, and operational excellence.
• Professional attitude, adaptability, and a proactive approach to technical challenges.