Employee Communications & Experience Lead

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role As we scale rapidly across regions, our internal communications must move just as fast. We're not here to “keep people informed”—we’re here to energise teams, connect the dots, and make clarity a competitive advantage. That’s where you come in. We’re looking for an Internal Communications Lead who thrives at the intersection of culture, performance, and technology. You’ll build an internal comms function that’s powered by AI, grounded in strategy, and fuelled by hustle. This isn’t a role for someone who wants to run the same old playbook. We're after an innovative thinker and builder. A doer. Someone who knows how to bring energy and scale communication systems using AI and automation. Someone who knows that comms isn’t about sending more messages—it’s about creating a highly energised, disciplined team with clarity that enables them to move fast. This isn’t internal comms as usual. If you’ve spent time in content, product marketing, lifecycle marketing, operations or editorial—and you’ve got a knack for AI tools, systems design and narrative craft—we want to hear from you. Your key focus areas will be:

• Shape and implement our internal communications strategy, lead employee engagement activities and ensure our Heroes feel aligned with our vision, no matter where they are in the world
• Play a key role in driving and delivering key internal events like our Global Gathering
• Play a central role in change management by helping teams navigate transformation with clarity and confidence.

This will include:

• Design a future-fit internal communications strategy that connects our global team to the mission, vision, and values of Employment Hero.
• Energise our global team by crafting inspiring stories and moments that bring the EH Way to life—driving pride, clarity and connection across every Hero, everywhere.
• Build and deploy AI-powered comms systems that drive clarity, reduce manual lift, and scale storytelling across multiple regions and time zones.
• Run high-impact channels and moments like All Hands, Global Gathering, and executive-led communications—turning them into engines of energy and alignment.
• Partner closely with leaders and Performance Ops to embed key messages into the flow of work—supporting change, growth, and global consistency.
• Create engaging content, campaigns, and internal brand narratives that make strategy feel real and relatable to every Hero.
• Act as a strategic advisor to leadership, translating business shifts into comms that move people to act, not just understand.

You might be an Internal Comms lead. But you might also be:

• A Growth Marketer or Lifecycle pro who thrives on segmentation, automation, and getting the right info into the right hands
• A Product Marketer or Content Strategist who’s turned complexity into clarity—ideally across global teams
• A Program or Ops lead who’s built the comms layer for major transformation or scaling initiatives
• A Journalist-turned-communicator with a killer sense of narrative, voice and timing
• Or a scrappy AI-native generalist who’s fluent in Notion AI, Zapier, ChatGPT and Loom—and who can spin up scalable systems fast

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• 5+ years' experience in internal comms, brand storytelling, product marketing, lifecycle or operational roles in high-growth environments
• A tech-forward, AI-curious mindset—you’re already experimenting with tools like ChatGPT, Notion AI, or automation workflows, and always hungry to learn more.
• Proven ability to turn complex or ambiguous information into crisp, actionable comms that cut through the noise.
• Experience managing and scaling internal events and channels across distributed teams.
• Excellent writing and storytelling skills—you understand tone, timing, and what makes people care.
• A “builder’s” mentality: You move quickly, iterate fast, and don’t wait for perfect to deliver impact.
• Comfort navigating ambiguity, fast decisions, and global complexity

What we can offer At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/ Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.