Case Manager (remote)

Job Type: Fixed Term Location: Melbourne Job Category: Banking and Financial Services,Insurance & Superannuation Job Description

• Position Type: 12-month fixed term - multiple roles available
• Location: All locations across Australia considered – those in regional areas encouraged to apply
• Start date: July 2026

AboutAbout the role As an experienced Case Manager, you will focus on gathering, interpreting and evaluating complex information, including legislative and medical evidence, to make fair and consistent decisions. You will manage a portfolio of claims, using critical thinking to assess each case and deliver fair, timely decisions that support customers’ financial wellbeing through their superannuation. You will play an important role in supporting customers through what can be a difficult time, using sound judgement and a strong analytical approach. Your ability to clearly document and communicate assessments will be key to ensuring decisions are well understood and professionally presented. With a strong customer focus, you will approach every interaction with empathy and care, ensuring customers feel supported, informed and guided throughout their journey. ResponsibilitiesKey Responsibilities

• Manage a portfolio of claims end-to-end, progressing each case efficiently and in line with service expectations
• Conduct case assessments through initial consultations and review complex evidence to support fair, informed and defensible decisions
• Build and maintain trusted customer relationships through clear, empathetic communication and ongoing support throughout the claim journey
• Collect, interpret and apply customer evidence and legislative requirements across a range of claim scenarios
• Prepare clear case summaries and maintain accurate, up-to-date records across CSC systems to support quality decision-making

What We’re Looking For

• Australian Citizenship with the ability to hold and maintain a Baseline Security Clearance
• Minimum 2 years’ experience in case or claims management, including managing a portfolio of cases end-to-end
• Strong experience in superannuation, with a sound understanding of life insurance products and the ability to assess complex evidentiary material, including medical and employment information
• Strong written and verbal communication skills, with the ability to engage clearly and empathetically with a range of audiences and stakeholders
• Able to work independently, organise and prioritise tasks, and adapt positively to change

Why join CSC?

• Enjoy flexible working arrangements, including remote work options, to help you balance work and life in a way that suits you
• Do meaningful work that makes a real difference for customers, backed by a supportive and collaborative team environment
• Build your expertise through varied and interesting work, comprehensive training, and opportunities to grow into more complex cases over time

What You’ll Get In Return At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do. Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed. We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career. We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong. Learn More About CSC And Our Benefits www.csc.gov.au/Members/About-CSC/Careers How To Apply Please upload your current CV and a short cover letter (no more than one page) outlining why you’re interested in this position. To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.

• Applications close: 12 June 2026, 5:00 pm
• Please note: Agency submissions will not be considered for this position
• For any other questions about this role, contact: recruitment@csc.gov.au