Senior Implementation Consultant

• Join an expanding software company that is growing around the globe
• Inclusive and progressive culture with tangible career growth opportunities
• Remote role with moderate travel requirementsAbout the company

Our client provides equipment and rental management software as part of a fully integrated ERP solution. Over the last 35 years, they have become the preferred true ERP software for companies that are serious about profit and evolving with technology. The fully integrated suite of modules includes Sales, Rentals, Service, Parts, and Financials, plus helpful tools like CRM software.

From humble beginnings to becoming one of the world’s leading rental software companies is due to their tenacity in taking on any challenge. Gaining business mainly through word of mouth and referral, they have grown their reputation for developing customised operations management software that manages the operations of businesses rather than just the invoicing.

About the role

The successful candidate will be responsible for end-to-end implementation and support of ERP solutions - design, business process review, system build, training, and post-implementation support.

The role can be based remotely, with interstate and overseas travel requirements 2-3 times per quarter.

Duties

Reporting to the Director of Customer Operations, the role is focussed on supporting and guiding clients through end-to-end implementations, which can typically take from 12- 18 months. You will be responsible for functional specifications, system configuration, solution testing, and ensuring successful user experiences.

• Acceptance testing, end-user training, and support
• Business Process Review with prospects and customers
• Requirements gathering and documentation with customers for modification development
• Providing training to both customers and internal team members
• Perform data validation and reconciliation with the data conversion team and customers
• Working with the Project Manager to deliver projects within scope, on time, and within budget
• Achieve productivity, customer satisfaction and billable KPI’s

Skills & Experience

The ideal candidate will have a track record of implementing ERP solutions from the vendor side or from a software consulting firm, with commercial experience and a strong business process understanding.

• Tertiary qualification in a business-related field (accounting/commerce) preferred
• Strong knowledge of financials within ERP products
• Previous experience producing specifications for modifications for ERP systems
• Client-facing ERP implementation experience
• Experience with BI solutions such as Power BI, associated data analysis, SQL, and data warehousing

Culture

Their culture is supportive, inclusive and progressive. Many members of the team have been with the company for more than 10 years, which speaks volumes about the culture.

They always look to promote internally before taking any new roles to market, which provides excellent career progression opportunities for their team.

Benefits

On offer is a generous salary, depending on experience, which reflects the seniority of this position, plus utilisation commissions and an annual company bonus.

How to apply

Click APPLY to submit your application. For a confidential discussion, contact Jesse Herrick on 0421 713 236 or email jesse@calidusgroup.com.au