Customer Support & Social Engagement Manager

Title: Customer Support & Social Engagement Manager

Location: Remote, Australia, async friendly

Pay: $40/hr including super, excluding GST (about 15 hours per week) plus equity ownership available

Hours : Flexible, with a focus on mornings and afternoons when Aussies are most active.

Start Date: We’re ready, are you?

ABOUT YOU

• 5+ years experience in a customer support, community engagement or influencer management roles
• You’re a people person
• You write like a real person, fast and friendly.
• You want to work for a company that has fans, not just customers
• You can chat with a commenter, talk a creator into a gifting deal, soothe an upset customer, and spark the kind of Facebook Group chatter that keeps the notifications lively.
• You’ve juggled socials, email, chats, CRMs, and maybe a few challenging customer moments.
• You’re attentive to the inbox, and you never leave a comment section unattended.
• You love creators and content. You’re always spotting great posts, hyping up UGC, and reaching out directly to make something cool happen.
• You learn new tools fast because you’ve worked with so many.
• You’re async-friendly, proactive, and don’t need micromanaging.
• You thrive in a startup vibe with autonomy, memes, and multiple browser tabs open.
• You’re choosing fractional work for freedom
• You want to grow with a brand that actually values the work—and rewards it with equity ownership.

ABOUT US

• Bunsters is a female-founded Australian brand making cheeky, flavour-packed vodka and hot sauces. We help people laugh, share good times, and connect IRL. Preferably with a spicy marg or glittery spritz in hand.
• We’re assembling a dream team to launch this brand into cult status. Your mates will be seriously impressed when they hear you’re on board. Join us while it’s still cool to say, “I was part of it from the start.”
• Our community, creator army, and customers need someone to love them full time (well, part time, but with full heart).

Key responsibilities

This is a multi-hat role at the heart of our business. Success = faster replies, happier customers, stronger community vibes, and creators who love working with us.

You’ll:

• Keep our social comments, Facebook groups, and chats alive and buzzing
• Respond to customer emails, DMs, and order queries
• Find and nurture up-and-coming creators
• Manage customer and creator CRMs, keeping things personalised and on-brand
• Be the connective tissue between our team and our fans.

To thrive in this role, you’ll need:

• Clear, warm, and human communication skills
• Confidence talking to strangers and delighting them
• A bias for action and love of speed
• Super solid organisational instincts and comfort across tools (or fast learner energy)
• The ability to juggle tasks without dropping the vibe
• Deep empathy for customers, fans, creators, and your team