As a Lead Travel Consultant for Amex GBT, you’ll handle travel for some of our most exclusive and exciting VIP clients, including business executives and famous names in the entertainment industry.
What You’ll Do On a Typical Day
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use of one of our Global Distribution System's (GDS)
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Prevent fraudulent callers from trying to book trips afterhours by following our security protocols.
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
What Are We Looking For?
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus)
- 3+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail travel.
- Experience in handling VIP Corporate Travel is required
- Excellent professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Resolving customer issues quickly and independently / with supplier
- Partnership and willingness to feedback
Location
New South Wales, Australia
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
