Senior Technical Support Engineer

🔥 We’re Hiring: Senior Tech Services Engineer (WFA)

We’re looking for a seasoned technical operator who thrives in complex environments, owns their craft, and elevates the people around them.  

If you’re the engineer others turn to when things get messy, this is your seat.

What You’ll Own

• Advanced Support Delivery: Solve the tough stuff. Lead structured escalations. Keep client environments stable, secure, and humming.
• Mentorship & Technical Leadership: Guide junior engineers, reinforce standards, and help shape a high‑performance technical culture.
• Client Onboarding & Projects: Drive smooth transitions, support project execution, and ensure clients feel the impact of great engineering.
• Operational Excellence: Spot inefficiencies, refine SOPs, strengthen documentation, and push continuous improvement.
• Systems Reliability: Administer, optimise, and troubleshoot across Microsoft 365, Azure, VOIP, networking, security, and infrastructure.
• Cross‑Team Collaboration: Work closely with the Lead Technical Engineer, Ops Manager, and wider tech team to deliver consistent, high‑quality service.

What You Bring

• 5+ years MSP experience supporting AU/NZ markets
• Strong mentoring background and a calm, structured escalation mindset
• Deep capability across Microsoft 365, Azure, IT Security, VOIP, networking, and cloud collaboration tools
• Proven experience in:
• Azure AD / M365 Admin
• Windows troubleshooting
• VOIP & internet diagnostics
• Firewall configuration
• Backup & restoration
• DNS & remote access
• Excellent communication, documentation discipline, and time management
• A proactive, energetic, improvement‑driven mindset

Certifications That Impress

• CompTIA
• MS‑900
• ITIL
• 3CX
• AZ‑900
• Relevant tertiary qualification

Why This Role Matters

You’ll be the engineer who keeps our standards high, our clients confident, and our team growing.

You’ll operate with autonomy, influence, and trust, and you’ll help shape the next generation of technical excellence in our MSP.

Work From Anywhere. Deliver Everywhere.If you’re driven, detail‑oriented, and ready to step into a role where your impact is visible every day, we want to meet you!