Account Manager

About WAO Group

We’re a Gold Odoo implementation partner. We help businesses scope, implement and get real value out of Odoo across the full suite — accounting, inventory, manufacturing, CRM, POS, e-commerce and more. Founded by accountants and industry leaders, we never stop learning and we’re always keeping pace with the latest technology so our clients do too. Find out more at waogroup.com.au.

This is a fully remote role open to candidates anywhere in Australia. There’s occasional travel for client site visits and industry roadshows, plus a team get-together once a year in Port Macquarie.

The role

Our Account Manager owns the client relationship from the moment a client joins WAO. You’re the person who helps them optimise Odoo and use it — and its wider ecosystem — to its fullest potential. You’ll be the steady, trusted point of contact our clients rely on, and the person who spots where we can help them next.

What you’ll do

• Build and maintain strong relationships with our clients, understanding their business and their goals so they succeed on Odoo
• Own support and optimisation income — cross-selling, upselling and new service offerings
• Take the handover from our delivery team as projects go live, ensuring a smooth transition into ongoing account management
• Proactively surface new opportunities: additional scoping engagements (OSBs), ad-hoc hourly work, new app rollouts and referrals
• Run and coordinate client check-ins, keeping accounts healthy and issues from going quiet
• Work alongside our pre-sales, solutions and delivery teams so the client experience stays seamless end to end
• Keep CRM and Helpdesk clean and up to date so nothing falls through the cracks

Must have

• Strong relationship and account management instincts — you genuinely enjoy looking after clients
• Comfortable using CRM, Helpdesk and Google Suite day to day (you don’t need to be technical on Odoo itself — we’ll bring you up to speed)
• Comfortable working with AI tools, and excited about where AI is heading
• Well organised, proactive, and able to juggle multiple accounts without dropping balls
• A “get it done” attitude

Desirable

• Bookkeeping or accounting experience
• Experience with ERP, SaaS or business software in a pre- or post-sales / customer success capacity
• Familiarity with Odoo or similar business systems