Call Center Representative

Call Centre Operators – Perth or Melbourne

Our client is seeking 10 Call Centre Operators to join a high-profile government campaign. This is a 10-week contract role with the potential for extension.

📍 Location: Perth or Melbourne

⏳ Duration: 10 weeks (ASAP start)

💻 Work Model: Work from Home (Client will provide laptop)

📅 Rostered Hours: Between 8:00am – 5:00pm AWST, Monday to Friday

About the Role

As a Call Centre Operator, you will respond to enquiries from existing Western Australia–based customers contacting a government agency. A strong focus will be placed on customer reassurance, professionalism, and clarity during first contact, delivering a high-quality triage service.

Key Responsibilities

• Deliver real-time call answering, ensuring customers are acknowledged and triaged effectively.
• Apply triage protocols consistently, accurately log interactions in Genesys Cloud, and route enquiries to internal teams.
• Uphold compliance and quality standards at all times.
• Adapt responses based on feedback and training requirements.

Required Experience & Skills

• 1–3 years’ experience in a call centre environment.
• Excellent verbal and written communication skills.
• Strong attention to detail with ability to enter accurate call notes.
• Computer literacy and ability to follow structured training protocols.
• Comfortable working in a fast-paced, evolving environment.

Preferred Skills

• Experience using Genesys (or another Tier 1 call centre platform).
• Strong customer service mindset, able to provide reassurance and clear communication.

Additional Details

• Candidates must be able to commit to the full 10-week campaign.
• If unable to complete, a minimum one-week notice is required.

At QIX Consulting, we are committed to fostering an inclusive and diverse workplace. We encourage applications from people of all backgrounds, cultures, and experiences, including Aboriginal and Torres Strait Islander peoples.