Remote Customer Service

🚀 Remote Customer Service (Remote - Part-time/Full-time)Location: Australia (Remote)

About the Role:

Are you a people person with excellent communication skills? Join our team as a Remote Customer Service Representative and provide outstanding support to our clients. This role is perfect for those seeking flexibility, whether part-time or full-time, while building meaningful customer relationships.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and provide accurate information.
• Document customer interactions in the CRM system.
• Collaborate with team members to improve customer satisfaction.
• Escalate complex issues to the appropriate departments when necessary.
• Provide personalized support to enhance customer experience.

Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal abilities.
• Ability to handle customer concerns with empathy and professionalism.
• Familiarity with customer support tools (Zendesk, Freshdesk, or similar) is a plus.
• Ability to work independently in a remote setting.

Benefits:

• Flexible work hours.
• Remote work from anywhere in Australia.
• Competitive compensation.
• Opportunities for career growth and professional development.