
Customer Service Representative
Department:Customer Service
Type:REMOTE
Region:Australia
Location:Australia
Experience:Entry level
Estimated Salary:A$50,000 - A$70,000
Skills:
CUSTOMER SERVICECOMMUNICATIONCRMZENDESKFRESHDESKINTERCOMPROBLEM-SOLVINGTIME MANAGEMENT
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Job Description
Posted on: December 14, 2025
🗃️ We’re Hiring: Customer Service Representative
📍 Location: Remote (Australia)
🕒 Employment Type: Full-Time
💼 Level: Entry-Level / Junior–Mid Level
We’re looking for a friendly, patient, and customer-focused Customer Service Representative to support our customers and deliver exceptional service experiences. If you enjoy helping people, solving problems, and working in a remote-first environment, this role is a great fit.
🎯 Key Responsibilities
- Respond to customer inquiries via email, chat, phone, or support tickets
- Resolve customer issues efficiently and professionally
- Provide accurate information about products, services, and policies
- Document customer interactions and update CRM systems
- Escalate complex issues to appropriate teams when necessary
- Follow service procedures and meet response time SLAs
- Collect customer feedback and identify improvement opportunities
- Collaborate with internal teams to improve customer experience
- Maintain a high level of customer satisfaction
- Support onboarding and retention initiatives
✅ Requirements
- 0–3+ years of experience in customer service, support, or related roles
- Strong verbal and written communication skills in English
- Customer-first mindset with empathy and patience
- Ability to handle multiple inquiries and manage time effectively
- Basic computer skills and experience with CRM or ticketing tools (Zendesk, Freshdesk, Intercom)
- Strong problem-solving skills and attention to detail
- Ability to work independently in a remote environment
- Reliable internet connection and home workspace
- Fluent in English
- Must be based in Australia with legal right to work full-time
🌟 What We Offer
- Fully remote position within Australia
- Supportive and inclusive team culture
- Training and onboarding for success in the role
- Career growth opportunities in customer success or operations
- Competitive salary and benefits package
Originally posted on LinkedIn
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