INSIDE Marketing Digital logo

Customer Service Representative

INSIDE Marketing Digital
Department:Customer Service
Type:REMOTE
Region:Australia
Location:Australia
Experience:Entry level
Estimated Salary:A$50,000 - A$70,000
Skills:
CUSTOMER SERVICECOMMUNICATIONCRMZENDESKFRESHDESKINTERCOMPROBLEM-SOLVINGTIME MANAGEMENT
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Job Description

Posted on: December 14, 2025

🗃️ We’re Hiring: Customer Service Representative

📍 Location: Remote (Australia)

🕒 Employment Type: Full-Time

💼 Level: Entry-Level / Junior–Mid Level

We’re looking for a friendly, patient, and customer-focused Customer Service Representative to support our customers and deliver exceptional service experiences. If you enjoy helping people, solving problems, and working in a remote-first environment, this role is a great fit.

🎯 Key Responsibilities

  • Respond to customer inquiries via email, chat, phone, or support tickets
  • Resolve customer issues efficiently and professionally
  • Provide accurate information about products, services, and policies
  • Document customer interactions and update CRM systems
  • Escalate complex issues to appropriate teams when necessary
  • Follow service procedures and meet response time SLAs
  • Collect customer feedback and identify improvement opportunities
  • Collaborate with internal teams to improve customer experience
  • Maintain a high level of customer satisfaction
  • Support onboarding and retention initiatives

Requirements

  • 0–3+ years of experience in customer service, support, or related roles
  • Strong verbal and written communication skills in English
  • Customer-first mindset with empathy and patience
  • Ability to handle multiple inquiries and manage time effectively
  • Basic computer skills and experience with CRM or ticketing tools (Zendesk, Freshdesk, Intercom)
  • Strong problem-solving skills and attention to detail
  • Ability to work independently in a remote environment
  • Reliable internet connection and home workspace
  • Fluent in English
  • Must be based in Australia with legal right to work full-time

🌟 What We Offer

  • Fully remote position within Australia
  • Supportive and inclusive team culture
  • Training and onboarding for success in the role
  • Career growth opportunities in customer success or operations
  • Competitive salary and benefits package
Originally posted on LinkedIn

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