
Customer Support Agent
Department:Customer Service
Type:REMOTE
Region:Australia
Location:Australia
Experience:Entry level
Estimated Salary:A$50,000 - A$65,000
Skills:
CUSTOMER SERVICECOMMUNICATIONPROBLEM-SOLVINGEMAILCHATPHONERECORD-KEEPINGESCALATIONCOLLABORATIONENGLISH
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Job Description
Posted on: March 3, 2026
🗃️ We’re Hiring: Customer Support Agent📍 Location: Remote (Australia)
🕒 Employment Type: Full-Time
💼 Level: Entry-Level / Junior
We’re looking for a friendly and solution-oriented Customer Support Agent to assist customers, resolve inquiries, and provide an excellent client experience. This role is ideal for someone who enjoys problem-solving, communication, and helping customers succeed in a remote-first environment.
🎯 Key Responsibilities
- Respond to customer inquiries via email, chat, or phone.
- Troubleshoot and resolve issues efficiently.
- Escalate complex problems to the relevant teams when necessary.
- Maintain accurate records of customer interactions and solutions.
- Provide feedback to improve processes and customer satisfaction.
- Collaborate with internal teams to ensure seamless customer experience.
✅ Requirements
- 0–2 years of experience in customer service, support, or related roles.
- Strong communication and interpersonal skills.
- Problem-solving mindset with a customer-first approach.
- Attention to detail and ability to manage multiple inquiries.
- Comfortable working independently in a remote environment.
- Fluent in English.
- Based in Australia with the legal right to work full-time.
🌟 What We Offer
- Fully remote role within Australia.
- Opportunity to develop customer service and problem-solving skills.
- Collaborative and supportive team culture.
- Professional growth and learning opportunities.
- Competitive salary and benefits package.
Originally posted on LinkedIn
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