Administration Assistant

• Help provide the latest best practice services for anyone who needs it
• Gain skills with Australia’s largest provider of government-funded hearing care
• Permanent, full-time position
• Hours: between 8:30am – 7pm, with 8.33 hour shifts and 1-2 late shifts/week
• Working remotely (this is a WFH position)

Want to improve the lives of Australians, no matter who they are? Join us and build a career and future you’ll be proud of. It matters more at Hearing Australia Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it. Your opportunity As an Administration Assistant, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:

• Providing an exceptional customer experience where customer needs are understood, appropriate services offered, and client questions are answered
• Contacting existing clients by telephone to discuss their hearing needs and book them into an appointment or negotiate a future contact point for clients not currently ready to make an appointment
• Promoting awareness of Hearing Australia’s services and products by actively marketing Hearing Australia through phone or digital contact with clients and prospective clients
• Undertaking inbound call activities and supporting Centres
• Appropriately responding to website enquiries or client complaints and resolve this to the client’s satisfaction
• Client registration and appointment booking, ensuring clients are offered suitable scheduled appointments at their preferred time and location
• Performing accurate and comprehensive client database and record keeping activities; obtaining relevant client information including names, addresses, email & mobile
• Participating in learning and development opportunities to enhance skills and knowledge
• Ensuring compliance with all relevant privacy, health data and security legislation

What You’ll Bring We believe the successful candidate will thrive in an environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:

• Excellent verbal communication skills, projecting high levels of care and empathy
• Proficiency with standard computer applications
• Previous experience in sales, customer service or in a Call Centre – desirable but not essential
• Customer focused mindset and being a great team player
• High level of attention to detail

What matters most? It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country. Why Hearing Australia? There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about:

• How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something
• Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special
• Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you? As an Administration Assistant, you’ll know that every day, your work is helping children and adults who need us. Just ask Ebonie one of our dedicated Client Service Specialists about why they choose to work with us: “I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our clients.” You’ll also enjoy a range of benefits, including:

• Additional 2 rostered days off each month, for our full-time team members
• Attractive salary package includes a generous 15.4% superannuation
• Paid parental leave
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)

Let’s create the gold standard of hearing care We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver’s licence and must have rights to work in Australia. Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.