IT Support Civil Servant - Australia Only (Remote, Entry-Level)

🗂 We’re Hiring: IT Support Civil Servant - Australia Only (Remote, Entry-Level)

🕒 Employment Type: Full-Time / Part-Time (Remote)

💼 Level: Entry-Level

We are seeking a reliable and detail-oriented IT Support Civil Servant to join our remote support team serving users and internal systems across Australia. This entry-level role is ideal for individuals looking to start a career in IT support within a structured, service-focused environment. You will assist with technical support tasks, system maintenance, and user assistance to ensure smooth daily operations.

🎯 Key Responsibilities

• Provide first-level IT support to users via email, chat, or ticketing systems.
• Assist in troubleshooting basic hardware, software, and network issues.
• Support user account setup, access management, and password resets.
• Log, track, and update support tickets accurately.
• Escalate complex technical issues to senior IT staff when necessary.
• Assist in maintaining internal systems and documentation.
• Support installation and configuration of basic software tools.
• Ensure compliance with IT policies and data security procedures.

✅ Requirements

• Must be based in Australia.
• Basic understanding of computers, operating systems, and internet tools.
• Strong problem-solving and communication skills.
• Ability to follow instructions and work within structured processes.
• Familiarity with Windows/MacOS and basic troubleshooting.
• Good attention to detail and organizational skills.
• No prior IT support experience required (training provided).
• Interest in technology and IT service operations.

🌟 What We Offer

• Fully remote position within Australia.
• Entry-level opportunity in IT support and civil service-style operations.
• Structured training and onboarding program.
• Exposure to real-world IT systems and support environments.
• Supportive team and clear workflow processes.
• Career progression into advanced IT roles.
• Competitive salary and benefits package.