APAC Engagement Manager (Australia)

Elevate is a leading global law company and we are hiring for APAC Engagement Manager (based in Sydney, Australia) in our Legal Talent team. We partner with and support law departments and law firms globally, offering practical ways to improve efficiency, quality, and business outcomes. As An Integral Part Of Our Suite Of Services, And Operating In The UK, US, Australia, Hong Kong And Singapore, Our Legal Talent Business Provides

• Contract placement of all levels of seniority of legal professionals, from senior lawyers (GC/AGC) and law firm partners to specialist and generalist lawyers, legal project managers, legal operations professionals, paralegals and document reviewers
• Interim, project-based, and permanent bespoke hiring solutions
• Payroll bridging and retained hours work
• Recruitment and resourcing strategy, and succession planning
• Alumni/ae programme support for law firms
• Support to internal HR in their recruiting activities

Candidates must have work authorization in Australia. The Engagement Manager will work remotely but must be based in the Sydney area.Specifically, The APAC Engagement Manager Will

• Be responsible for the day-to-day successful running and delivery of the APAC Elevate Legal Talent function, including Business Development, Revenue, Profit and Customer experience.
• Work closely with the Director, Legal Talent APAC to design strategy, prioritize, and effectively escalate where required.
• Effectively collaborate with the Inside Sales Team to actively pursue specific target customers and/or roles, mapping exercises, etc.
• Work closely with the Talent Acquisition Team to deploy new joiners while balancing the redeployment of the existing team to increase recruitment levels and maximize utilization.
• Effectively develop and continuously build relationships with all major stakeholders.
• Maintain ongoing direct contact with customers to understand their resourcing requirements, budgets, challenges and discuss how Elevate can provide them with optimal resourcing solutions.
• Conduct regular feedback sessions with relevant contacts, ensuring appropriate action is taken as and when required.
• Negotiate rates and terms with customers to ensure margin requirements are met and forge long standing relationships, often proposing and agreeing on creative and bespoke solutions.
• Maintain ongoing relationships with talent on engagement and customers through regular contact and Customer Insights program.
• Ensure all new customers and new engagements follow due process and all necessary paperwork has been completed before we engage in work e.g., engagement forms and new customer/matter process has been followed.
• Undertake ongoing analysis and reporting on financial performance of the resourcing and deployment function, forecasting revenue.
• Maintain Applicant Tracking and CRM systems with accurate information, including vacancy and placement lists and other ongoing activity.
• Internal meeting attendance and regular reporting on the function e.g., Global Enterprise Customer Meetings, Global Team Watercoolers, and reporting such as pipeline activity and forecasting.
• Work alongside Elevate’s Legal Team and Sales when negotiating contracts with new customers.
• Work closely with the Sales function to ensure the potential new customer/engagement pipeline interfaces with resource and deployment function and to identify opportunities.
• Proactively support in helping to convert their activities into vacancies and placements.

Experience

• You will have experience of building a business either within small agency in which you played an entrepreneurial leadership role, or within business development in a larger agency or business.
• You will have a minimum of 10 years’ experience in a senior or leadership recruitment/resourcing role in the legal industry gained in either an Alternative Legal Services Provider (ALSP), a recruitment agency, or in-house recruitment.
• You will have an existing network of customers and/or talent with whom you work regularly.
• You will come with a proven track record of working successfully within a target-driven environment (individual and team targets).

Skills for Success

• Team player with an approachable, down-to-earth and resilient personality with strong communication, negotiation and influencing skills.
• Works autonomously with self-motivation and understanding of navigating conflicting priorities and when to escalate appropriately.
• Self-confident, proactive, and organized self-starter with high energy and motivation.
• Manage expectations and demonstrate strong negotiation skills.
• Work cross-functionally with the knowledge and gravitas to influence, engage, and negotiate.
• Strong time management skills with the ability to manage multiple projects at one time.
• Succeed in a busy environment with conflicting demands - working effectively under pressure to meet challenging deadlines.
• Collaborate and share knowledge.
• Operate autonomously coupled with sound judgement on when to escalate, seek advice, and/or advise management of issues or developments.

Technical Skills

• Experience of working on an Applicant Tracking System (Bullhorn preferred, but not required) recruitment or CRM database.
• Excellent Microsoft 365 skills, (Outlook, Word, Excel, and PowerPoint) and excellent attention to detail.

Qualifications

• A bachelor's degree or equivalent work experience.

Company Information Elevate is a law company. We provide software and services for the intersection of business and law. Our legal, business, and technology professionals offer practical ways for global law departments and law firms to improve efficiency, quality, and business outcomes. Our Most Recent Achievements And Distinctions Include

• Certified as a Great Place to Work® 2026 in: Australia, US, UK, India, Philippines, and Poland.
• Certified as one of the UK’s Best Workplaces® for Development 2025 by Great Place to Work®
• Certified as a Great Place to Work® 2025 in the US, UK, India, and Philippines
• For the tenth consecutive year, in 2025, Chambers & Partners named Elevate as a Top global services provider, ranking us as Band 1 (highest ranking) in all applicable categories (Contract Lifecycle Management, Litigation Services, and Flexible Legal Staffing) and as an Alternative Legal Service Provider in Asia-Pacific
• Newsweek named Elevate one of ‘America’s Greatest Workplaces in Professional Services’ for 2025 and previously awarded it the highest rating in the ‘America’s Greatest Workplaces for Diversity’ and ‘America’s Greatest Workplaces for 2024’ lists
• For the fourth year in a row, Elevate’s integrated law firm is designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law Firms
• Elevate named a top ALSP in Asia by Thomson Reuters’ Asian Legal Business in 2024
• Winner, Inc. 5000 Fastest-Growing Private Companies: 2022, 2021, 2020, 2018, 2017, and 2016

Learn more at: https://elevate.law   See more jobs at: https://elevate.law/careers/   Follow us on social media:   https://www.linkedin.com/company/elevate-services