Renewal Specialist

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The Renewal Specialist will work with existing Docusign customers, managing accounts across the SMB market to maintain their satisfaction and renewal of their next contract. The Renewal Specialist is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving growth with customers in collaboration with internal teams and the broader Docusign partner ecosystem. This position is an individual contributor role reporting to the AVP Sales Enterprise. Responsibility

• Retain and grow customer accounts, including increased commitment
• Develop and leverage customer relationships to improve customer retention
• Manage renewal process and negotiate multi-variable contracts
• Develop a strategy to ensure assigned accounts are renewed in a timely manner
• Provide accurate and timely forecasts on a weekly basis
• Monitor outstanding renewals and develop a robust follow up system
• Liaise with internal teams to ensure smooth processing of quotes and renewals for customers
• Identify areas for growth within the account upon renewal
• Communicate risk to management and lead resolution strategies
• Align with the CSM / CSAM to ensure campaigns running effectively to ensure campaigns are running effectively
• Deliver business reviews for low adopting customers who require a 1:1 engagement
• Be the principal point of contact for renewals and leverage the internal organisation to meet the needs of your customers
• Act as the customer champion, by constantly looking for improvement areas and ways to retain our customers through better product and customer service
• Ad hoc duties as directed by management

Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic

• 1+ years experience in B2B sales or account management focused on customer renewals
• Bachelor’s degree or equivalent required

Preferred

• Experience in B2B sales or account management focused on customer renewals within the technology or software industry
• Proven track record of success in managing a high-volume portfolio of accounts
• Track record of success and over-achievement of quota in past positions
• Proven ability to work in a fast-paced environment
• Exceptional time management, organization, and multi-tasking skills are a must
• Strong verbal and written communication skills, specifically at the executive level

Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice