Payroll Specialist

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. About The Opportunity We are seeking a detail-oriented and experienced Payroll Officer to be responsible for the administration of clients’ payroll processing. In our outsourced environment, you will have the opportunity to deliver payroll services in a team-based setting, offering exposure to diverse industries, ongoing learning, and long-term career growth not typically available in in-house payroll roles. This is an ideal next step for a payroll professional looking to expand their skills and capabilities while contributing to high-quality service delivery. What You’ll Get To Do

• Deliver accurate and timely payroll services for clients, ensuring compliance with all legislative and reporting requirements.
• Act as the point of contact for payroll team members, providing assistance and support as needed.
• Respond to client queries related to payroll and the aPay (Ascender Pay) Web Self Service platform.
• Support client reporting needs through preparation of ad hoc reports.
• Participate in team meetings, learning sessions, and information-sharing initiatives.
• Manage end-to-end payroll processing, including reconciliation of main and off-cycle payments (Superannuation, Tax, Payroll Tax where applicable).
• Perform end-of-period reconciliations and reporting, including Single Touch Payroll reconciliation, lodgement, and final STP events.
• Maintain accurate personnel data and customer databases to ensure systems reflect up-to-date information.
• Answer incoming calls, log requests, and resolve customer queries promptly.
• Conduct analysis, problem-solving, and testing to support effective payroll delivery.
• Meet all payroll deadlines as agreed between Dayforce and clients.

Skills And Experience We Value

• 4+ years of end-to-end payroll processing experience in a high-volume environment (100+ weekly pays and 500–1000 monthly pays).
• Experience with aPay (Ascender Pay) is highly regarded; training will be provided if required.
• Demonstrated track record of delivering accurate and timely payroll services.
• Strong knowledge of payroll legislation and awards, with experience in complex calculations (e.g., terminations, redundancies).
• Excellent customer service skills; outsourcing environment experience is a plus.
• Strong analytical and problem-solving abilities.
• Proficiency in Excel (intermediate level or above).
• Excellent written and verbal communication skills.

What Would Make You Stand Out

• Previous experience in a payroll outsourcing environment.
• Confidence in managing multiple payroll cycles and priorities simultaneously.
• Ability to collaborate effectively with internal teams and clients.
• Demonstrated initiative in identifying process improvements and ensuring compliance.

What’s In It For You Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud