Support Coordination - Team Lead - Remote

About The Role We are seeking an experienced NDIS Support Coordination Team Lead (Level 2 & 3) to oversee the delivery of high-quality, participant-centred services. In this role, you will lead a team of support coordinators, manage complex participant cases, and ensure compliance with NDIS standards. Your focus will be on empowering participants, coordinating services, and fostering a collaborative, team-based approach to care. ________________________________________ Key ResponsibilitiesLeadership & Team Management

• Lead, mentor, and support a small team of Level 2 & 3 support coordinators
• Promote a collaborative, solution-focused team culture
• Monitor team performance and provide guidance on complex participant cases
• Facilitate team meetings and professional development opportunities

Service Coordination & Oversight

• Manage daily operations of NDIS Support Coordination services
• Oversee participant assessments, care planning, and referral responses
• Ensure participant plans are implemented effectively and in line with NDIS goals
• Maintain accurate and timely records and reporting

Participant Support & Advocacy

• Partner with participants to understand their needs and develop tailored action plans
• Advocate for participant rights, choice, and decision-making control
• Support participants to build independence and social inclusion

Compliance & Quality

• Ensure team adherence to NDIS Practice Standards and organisational policies
• Review and monitor plan budgets, service agreements, and expenditure
• Identify areas for service improvement and implement best practices

________________________________________About You

• Minimum Level 2 & 3 NDIS Support Coordination experience
• Proven leadership or team lead experience
• Strong knowledge of NDIS frameworks, plan management, and legislation
• Excellent stakeholder engagement, communication, and advocacy skills
• Ability to manage complex cases while leading a small team
• Highly organised with strong administrative and reporting skills
• Passion for supporting participants and promoting independence

Essential Requirements

• NDIS Worker Screening Check
• Working with Children Check (Blue/WWCC)
• Police Check (or willingness to obtain)
• First Aid & CPR Certificate
• Driver’s Licence and access to a reliable vehicle
• Right to work in Australia

Why Join Us? ✨ Lead a dedicated team of support coordinators ✨ Flexible part-time arrangement – 6 hours per day ✨ Opportunity to shape service delivery and participant outcomes ✨ Competitive pro-rata salary ✨ Supportive, values-driven workplace How To Apply If you’re a motivated and people-focused leader passionate about delivering exceptional NDIS services, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your experience and availability by clicking the Apply Now tab. We strongly encourage applications from people with a disability, Aboriginal & Torres Strait Islander people, Culturally & Linguistically Diverse people, and LGBTQIA+ people. We welcome and value your lived experience and knowledge. If you are comfortable doing so, please let us know in your cover letter if this applies to you.