Client Experience Coordinator

This might just be your dream job, if your dream job is high-trust, high-care and obsessed with the details - behind the scenes edition.

There are four of us right now. Shelley founded the business. I'm Emily, the General Manager. And we have Olivia and Gabbie, our world-class Leadership Coaches. We don't plan to ever be more than seven to ten people. The bar to join us is high and it stays high.

We're hiring a Partner Experience Coordinator (heads up - partner is what we call our clients) to be the operational backbone of the business - the person who makes sure nothing hits the ground, ever.

You'll own the partner experience end-to-end. From the moment a partner says yes to us, through every proposal, every workshop, every milestone, every follow up - you'll keep calendars, coaches, programs and a thousand small details moving in the right direction.

Some of it’s glamorous. Most of it isn't. It's chasing a coach who hasn't confirmed for Tuesday. It's reformatting a proposal at 4pm because we need it gone tonight. It's remembering that CHRO prefers PDFs not links. It's mapping a partner program six weeks before delivery to make sure no detail is missed - then the weekend starts.

A few things you need to know early

I'm going on parental leave this year, so we'll have a short, intense runway together before I go. We're 100% remote. We're a growth-stage business, so you'll often get a vision, not a process. And if you need to be told what to do, this isn't for you.

What we can offer

A small team, a front row seat, and a new-created role you'll shape from day one. You'll work with brands you've heard of, alongside people who will back you completely and grow you fast.

Total flex on hours (all of which you'll work from home), two strategy retreats a year somewhere beautiful, and the kind of trust you can't get in a bigger team.

The logistics

• Permanent full time or part time, four days per week
• 100% remote - ideally Newcastle or Sydney-based with broader East Coast considered for the right person
• $70-80K + super, but let’s talk more about salary when we meet
• ASAP start

Want the full picture?

Email me - emily@boldside.com.au - for a copy of the Candidate Information Pack. It's a longer read with everything you'd actually want to know before applying.

Keen to apply?

Hit apply and send me your resume plus, in your own words, why this one?

Applications will not be accepted via email.

No formal close date. The sooner, the better.