Technical Support Engineer /AI Engineer

Role Description

We are seeking a proactive and technically skilled Technical Support Engineer / AI Engineer to provide technical support, optimize system performance, and contribute to the development and deployment of AI-driven solutions. This role combines customer-focused technical assistance with hands-on involvement in artificial intelligence technologies, offering the opportunity to work at the intersection of technology, innovation, and user experience.

The successful candidate will be responsible for troubleshooting technical issues, supporting software applications and systems, and ensuring timely resolution of user inquiries. You will collaborate with engineering, product, and operations teams to identify root causes, implement solutions, and improve overall system reliability and performance.

In addition to technical support responsibilities, the role involves supporting AI-related initiatives, including data analysis, machine learning workflows, AI model evaluation, and intelligent automation projects. You will assist in monitoring AI system performance, validating outputs, and contributing to the continuous improvement of AI-powered products and services.

Key responsibilities include investigating and resolving technical incidents, documenting solutions, maintaining knowledge bases, performing system testing, and supporting software deployments. You will also assist with API integrations, system configurations, performance monitoring, and the implementation of technical enhancements that improve operational efficiency and user satisfaction.

The role requires strong analytical thinking, problem-solving abilities, and effective communication skills. You should be comfortable working with technical concepts, interpreting system data, and explaining solutions to both technical and non-technical users.

Additional responsibilities may include supporting automation initiatives, preparing technical documentation, analyzing performance metrics, participating in product testing activities, and contributing ideas for process optimization and technology innovation. The ideal candidate is adaptable, detail-oriented, and passionate about emerging technologies and artificial intelligence.

Qualifications

• Strong understanding of technical support processes, troubleshooting methodologies, and customer service principles.
• Knowledge of software applications, operating systems, networking fundamentals, and system administration concepts.
• Familiarity with artificial intelligence, machine learning, data analytics, or related technologies.
• Understanding of APIs, databases, cloud platforms, and system integration concepts.
• Ability to diagnose technical issues and provide effective solutions in a timely manner.
• Strong analytical, problem-solving, and critical-thinking skills.
• Basic understanding of programming or scripting concepts.
• Familiarity with software testing, debugging, and performance monitoring practices.
• Experience working with technical documentation, ticketing systems, or knowledge management tools is an advantage.
• Ability to analyze data and interpret technical information effectively.
• Excellent written and verbal communication skills in English.
• Ability to explain technical concepts clearly to users with varying levels of technical knowledge.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within cross-functional teams.
• Adaptability and willingness to learn new technologies, tools, and AI advancements.
• Professional attitude, attention to detail, and commitment to continuous improvement.