IT Support Civil Servant - Australia Only (Remote, Entry-Level)

🏛️ We’re Hiring: IT Support Civil Servant – Australia Only (Remote, Entry-Level)

🕒 Employment Type: Full-Time

🏠 Work Arrangement: Remote

💼 Level: Entry-Level

📍 Location: Australia Only

We are seeking a motivated and service-oriented IT Support Civil Servant to join our remote technology support team. In this role, you will assist with providing technical support, maintaining IT systems, and ensuring the smooth operation of digital services that support government and public sector functions. This is an excellent opportunity for individuals looking to begin a career in Information Technology while contributing to the delivery of essential public services.

🎯 Key Responsibilities

• Provide first-level technical support for software, hardware, and system-related issues.

• Respond to user support requests via phone, email, chat, and ticketing systems.

• Troubleshoot and resolve technical problems in a timely and professional manner.

• Assist with user account management, password resets, and access permissions.

• Support software installations, updates, and system maintenance activities.

• Maintain accurate records of incidents, requests, and technical resolutions.

• Assist with IT asset management and inventory tracking.

• Ensure compliance with government IT policies, security standards, and operational procedures.

✅ Requirements

• Australian residents only.

• Basic knowledge of computer systems, operating systems, and networking fundamentals.

• Familiarity with Microsoft Windows, Microsoft Office, and common business applications.

• Strong troubleshooting and problem-solving abilities.

• Excellent communication and customer service skills.

• Ability to work independently and effectively in a remote environment.

• Strong organizational skills and attention to detail.

• Relevant education, certifications, internships, or IT-related projects are advantageous but not required.

🌟 What We Offer

• Fully remote work arrangement within Australia.

• Comprehensive onboarding and technical training programs.

• Exposure to government and public sector technology environments.

• Opportunities for career development and professional growth.

• Supportive and collaborative team culture.

• • Competitive salary and comprehensive benefits package.