Operations Specialist

Join our team TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer. Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Here’s the impact you will make and what we will accomplish together TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer. We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes. As part of our Food, Beverage and Consumer Goods team, you’ll help our customers connect business processes and leverage data-driven technology for better visibility, agility and responsiveness. The purpose of this role is to help support our clients through functional or technical tasks as required in Trade Promotion Management software. As an Operation Specialist, you will provide Customer Support to existing customers in the APAC region for any requests that are submitted, triage/prioritize tickets, analyze/debug requests and work with other departments within TELUS across the globe. As a part of delivering high levels of customer satisfaction, your role will ensure timely resolution of issues and tasks for our clients, by driving high levels of internal accountability and delivering an excellent Customer Experience. What You Will Do:

• Taking full ownership of managing the support tickets to meet Service Level Objectives
• Actively update the customer with progress made, including next steps and estimated completion dates
• Work with multiple departments within TELUS Agriculture & Consumer Goods to get a successful result for client problems
• Work effectively with the APAC Customer team to monitor & improve client health and proactively flag and work to mitigate client risks
• Assist with building our knowledge base with content for common issues that occur
• Run sessions with customers in case an issue is complex and requires deep dives
• Open to learn multiple products to assist our entire APAC Support team.

What You Bring:

• Experience in the Consumer Good Industry in Software or Business Experience
• An analytical mindset
• Excellent communication and interpersonal skills exceptional organizational skills
• Experience of database development using SQL Server stack 2012 or above, Knowledge of SQL Server Suite, V12.
• Experience working with Developer tools such as Azure DevOps, Visual Studio Team Server
• Other beneficial experience includes having worked on technologies such as PowerShell, C#, Java, Node.js, Python, SQL, ADLS/Blob, Databricks.

Join us Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future. Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need. Do you share our passion for enabling remarkable human outcomes? Together, let’s make the future friendly. Accessibility TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.