Account Manager

About SwitchDin

Standing at the forefront of innovation, we are a Renewable Energy SaaS company aligned for growth and scale. We are a group of dedicated, smart and genuine people who are down-to-earth and super passionate about what we do: helping power grids and energy companies all over the world adapt to a renewable energy future.

We are an Australian-based business with global reach and our cloud platforms are addressing the scale out issues of the critical orchestration and control of distributed energy resources (DER), enabling better power system management and broader usage of renewable sources. If you’re looking for meaningful work that allows you to contribute to a mission you believe in, all while being a part of a local Australian success story and having an impact on the world, you will fit right in.

Why join now?

We are scaling and it’s happening quickly. The world is on the cusp of an energy transformation and at SwitchDin we have a clear purpose: to enable extremely important step changes in the energy industry. We have confidence that what we are doing matters, that it has an impact, and that we have an incredible journey in front of us. You will help us do things that have not been done before, solve problems on a massive scale, and change the way things work, all for the better.

About the role

We’re looking for an enthusiastic Account Manager (AM) with a technology or energy industry background to join our team. As an AM, you will play a vital role in revenue generation by ensuring the customer’s engagement is effective and supported, driving high customer satisfaction, which in turn will drive referrals and further growth. This role is perfect for someone eager to make an impact and grow their career in the renewable energy space.

Who are we looking for?

• Passion for Energy & Technology: A strong interest in renewable energy, DER, clean energy tech. and software.
• Communication Skills: Exceptional verbal and written communication abilities to engage effectively with customers and build trust.
• Self-Starter: A proactive and resourceful individual who thrives in a dynamic, fast-paced environment. Responsive to customer demands and proactive to ensure customers business growth is supported and opportunities are captured early.
• Team Player: A collaborative mindset with a willingness to contribute to the success of the broader team.

Responsibilities

• Manage and grow a portfolio of existing customer accounts, developing strong multi-level relationships.
• Drive upsell and cross-sell opportunities aligned with client goals and our product capabilities.
• Collaborate with internal teams (Product, Support, Marketing) to deliver a seamless customer experience.
• Own the renewal process, ensuring retention targets are met or exceeded.
• Develop and maintain a deep understanding of customer needs, industry trends, and product capabilities to position value effectively.
• Proactively identify and resolve risks to the account health and satisfaction.
• Assist in managing escalated support or deployment issues to minimise customer impact.
• Track and report on account performance, pipeline, and revenue forecasts using CRM tools.

Key qualifications and skills

• 3+ years in account management, customer success or related sales roles.
• Proven track record of growing revenue within existing customer accounts.
• Excellent communication, negotiation, and relationship-building skills.
• Strong commercial acumen with a focus on customer outcomes.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and sales/CS tools.

Desirable skills

• A university degree or relevant tertiary qualification in Business, Marketing, Engineering or a related field
• Experience working in a SaaS, cloud, or B2B technology environment
• Previous experience or exposure to the Australian energy industry

Ways of working?

We embrace modern ways of working with extensive use of collaboration tools. We work remote-first and, depending on your location, you may also have an office to work from if that suits you. As long as the work gets done, we’re flexible. Local and interstate travel will be required for customer or internal meetings and events.

Interested?

Send through your application. Reach out and say hi. We would love to share more about our mission and vision for the world, and discover together how you might be a great fit.

Requirements

• Must live in Australia
• Must have the necessary rights to work in Australia