Property Management Virtual Assistant

Job DescriptionJob Overview: One of our Australian clients is looking for a detail-oriented and proactive Property Management Virtual Assistant (VA) to support their property management operations. The ideal candidate will handle a variety of administrative and customer service tasks to ensure efficient and smooth day-to-day property management functions. Job Responsibilities

• Respond to tenant inquiries via email, phone, and chat
• Schedule property showings, maintenance, and inspections
• Process rental applications and assist with tenant screening
• Draft and manage lease agreements and renewals
• Track rent payments, send reminders, and follow up on delinquencies
• Coordinate with vendors for maintenance and repairs
• Manage property listings on rental platforms and update as needed
• Maintain digital records of tenants, leases, and maintenance
• Generate reports (e.g., occupancy, maintenance, rent collection)
• Provide support with property onboarding and offboarding
• Assist with compliance tasks (e.g., lease regulations, property codes)
• Use property management software (e.g., AppFolio, Buildium, Rentec)

Requirements

• Bachelor’s degree in business management or any similar field
• Proven knowledge & experience in Commercial Real Estate administration functions
• Experienced in providing exceptional customer service
• Familiarity with property management systems is desirable
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Proficiency in Microsoft Office and/or Google Workspace
• Ability to work independently with minimal supervision
• Strong attention to detail and problem-solving skills

Benefits

• Permanent WFH Arrangement
• Fixed day-shift Schedule (Australian time)
• Work equipment provision
• 'Commensurate with experience' Remuneration Package
• SUMO In-house & outdoor company events such as Team Building, Christmas Party, Quarterly Meet-Ups, Team Huddle

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