Senior Account Manager

Senior Account Manager – ConversrRole: Senior Account Manager

Reports to: Director

Location: Remote – Australia-based

Type: Permanent, Full-Time

Salary: $110K–$125K + Super

Join the agency redefining how the world’s most loved causes connect with their supporters.🌍 About Us

At Conversr, we’re on a mission to change the way charities connect with their supporters.

We design and deliver supporter experiences that help people feel genuinely connected to the causes they care about — experiences that inspire generosity, deepen loyalty, and create lasting impact.

Every journey we build unfolds through intelligent, human-led conversations that make supporters feel seen, valued, and part of something bigger.

We work with some of the world’s most loved charities across Australia, New Zealand, the UK, and Ireland — helping them raise millions and build relationships that last well beyond a single campaign.

By combining behavioural science, empathy, and technology, we’re redefining what it means to engage supporters at scale — proving that the most meaningful fundraising still starts with human connection.

If you love working with purpose-driven brands and want to help shape the future of supporter engagement, you’ll feel right at home here.

💬 The Opportunity

We’re looking for a Senior Account Manager who’s a campaign delivery powerhouse - someone process-driven, detail-obsessed, and energised by getting things done.

You’re the kind of person who thrives in organised chaos: able to juggle multiple campaigns, solve problems quickly, and keep everything moving with precision and calm. You’ll be working with some of the biggest and most inspiring charities on the planet, managing complex fundraising programs end-to-end — from concept to launch.

You’ll be the bridge between clients, strategy, and delivery — managing multiple fundraising campaigns across Appeals, Regular Giving, Gifts in Wills, and Peer-to-Peer.

This is a hands-on role for someone with strong initiative, high attention to detail, and the confidence to work independently while collaborating closely with a passionate, high-performing team.

🧩 Key Responsibilities

• Own and manage client campaigns end-to-end — from planning through to deployment, testing, and reporting.
• Lead campaign delivery and execution — oversee builds, QA, and live deployments, ensuring smooth execution and data accuracy.
• Manage campaign data — handle imports, segmentation, and integrations across platforms like Funraisin, Raisely, and GivePanel.
• Project manage timelines and milestones — coordinate internal teams and clients to keep campaigns on schedule and within scope.
• Collaborate cross-functionally — work closely with strategy, creative, and delivery teams to bring supporter journeys to life.
• Monitor and analyse campaign performance — track results, surface insights, and share recommendations to optimise outcomes.
• Maintain precision and quality — ensure every campaign meets Conversr’s high standards for delivery, performance, and impact.
• Support a diverse fundraising portfolio — including Appeals, Regular Giving, Gifts in Wills, and Peer-to-Peer programs.

💡 About You

You’re a methodical thinker, confident communicator, and natural problem solver — equally comfortable in a client meeting or deep in a data spreadsheet.

You’ll bring:

• 5+ years’ experience in fundraising, digital marketing, or CRM-led engagement (3+ years in fundraising desirable).
• Proven ability to manage multiple projects or campaigns end-to-end.
• Strong Excel skills (VLOOKUPs, data manipulation, and analysis).
• High attention to detail and strong organisational skills.
• A data-driven mindset — curious, analytical, and proactive.
• Quick learner with a high aptitude for new software and tech stacks.
• Confident communicator who can simplify complex ideas for clients.

❤️ Why You’ll Love Working Here

• Partner with leading charities across Australia and the UK.
• Be part of a pioneering category — Conversational Fundraising.
• Creative autonomy and space to grow fast.
• Fast-track your development as a fundraiser.
• Remote-first flexibility and a high-trust, collaborative team.
• Join a team that balances data with heart — and genuinely cares about doing work that matters.

🌱 Our Values

We’re a small but ambitious team united by purpose, curiosity, and a drive for excellence.

We care deeply about the work we do, the people we do it for, and the impact it creates.

At Conversr, we:

• Lead with empathy — for our clients, their supporters, and each other.
• Stay curious — we ask questions, explore ideas, and keep learning.
• Value progress over perfection — we move fast, iterate often, and learn from every program.
• Balance data with heart — we make decisions backed by insight, but never lose our human touch.
• Celebrate individuality — everyone brings different strengths, and that’s what makes us great.

Our culture is built on trust, accountability, and a shared drive to do work that matters — together.

🚀 Your Growth Pathway

Conversr is growing quickly — and with growth comes opportunity.

This role is designed to evolve as we do, offering room to stretch your skills and shape your own path.

You’ll have the chance to deepen your expertise across client strategy, leadership, or delivery as new opportunities and responsibilities emerge.

More importantly, we value curiosity, initiative, and the unique strengths our team brings. When you’re great at what you do here, doors tend to open.

💫 Ready to Join Us?

If this sounds like the kind of challenge that gets you out of bed in the morning, we’d love to hear from you.

Join us in reshaping how the world’s most loved causes connect with the people who care about them — one conversation at a time.

How to Apply:

Send your CV (and a short note about why you’d love to join Conversr) to luke@conversr.com with the subject line Senior Account Manager Role.

🌏 Work Eligibility

To apply, you’ll need to be based in Australia and have the legal right to work here.

🤝 Diversity, Equity & Inclusion

Conversr celebrates diversity and is committed to creating an inclusive environment for all team members.

We encourage applications from people of all backgrounds, identities, and experiences.