Administration Officer

Job Type: Fixed Term Location: Sydney Job Category: Administration and Office Job DescriptionYour new role As an Administration Officer, you’ll play a key role in supporting the Manual Calculations & Statements (MC&S) team to ensure a smooth and positive experience for our customers throughout their journey with CSC. This role requires strong attention to detail and a customer-focused approach. Your responsibilities will include supporting day-to-day processes such as data entry, handling customer communications, assisting with application processing and providing accurate information to both internal and external stakeholders. Key Responsibilities

• Respond to member and stakeholder enquiries via phone and written correspondence
• Monitor team inboxes and manage workflow to meet service standards
• Assist with reporting requirements by maintaining dashboards, compiling statistics and drafting reports.
• Assist with manual payments and data quality checks (entry, cleansing, processing)
• Maintain accurate records, including meeting minutes and audit reviews
• Draft procedures, templates and process documentation
• Collaborate with IT on system testing, bulk updates and process automation
• Contribute to continuous improvement by sharing ideas and updating procedures

Please note: we are open to consider applications from across Australia with an established home office. What You Need To Excel

• Unrestricted full-time working rights for the entire duration of the contract
• Ability to interpret and apply relevant legislation, regulations, and guidelines
• High level of accuracy and attention to detail
• Well-developed analytical, investigative and problem-solving skills
• Proficient in using MS Word, Outlook, Excel with the ability to learn new systems quickly
• Excellent written and verbal communication skills
• Friendly, can-do attitude with a willingness to learn

What will you get in return?

• 12-month fixed term position with potential extension including flexible working arrangements
• Be part of a team that values teamwork, open communication and mutual support
• Grow your career with on-the-job training, personal development opportunities and exposure to a range of teams in CSC
• Enjoy a role that offers variety, critical thinking and team-based problem solving for those who love to investigate and make an impact
• Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

How do I apply? Please include your current CV and a brief cover letter. In your cover letter, please outline how you demonstrate:

• Curiosity and eagerness to learn
• Teamwork and collaboration
• Strong written and verbal communication
• Time management and ability to meet deadlines
• Problem-solving and investigative thinking
• Attention to detail

For questions or more information about this opportunity, please reach out to recruitment@csc.gov.au

• Applications close: Tuesday 12August 2025, 5:00 pm
• Please note: Agency submissions will not be considered for this position

More About CSC Visit our careers page to discover more about CSC, our core competencies and employee benefits: https://www.csc.gov.au/Members/About-CSC/Careers CSC is committed to building an inclusive and respectful workplace. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and people of all ages, genders and sexual orientations.