Client Delivery Manager

Role Overview

The Client Delivery Manager owns the entire client lifecycle, from the very first conversation with a new lead through to final delivery and close-out.

You are the main point of contact for clients and the person responsible for making sure work gets delivered properly. You sit between clients and the development team, keeping projects moving, expectations clear, and problems small.

This isn’t a traditional project manager or account manager role. It’s about end-to-end ownership.

You don’t need to be a developer, but you do need to be technically capable and comfortable working with systems, automation and AI projects, and technical teams.

You must be based in Australia, and have the right to work to apply for this role.

Skills & ExperienceYou'll need to have:

• Experience in a client-facing delivery, project, ops, or consulting role
• Strong communication skills and confidence leading client calls
• Good judgement and the ability to make decisions independently
• Strong organisation and follow-through
• A high level of ownership, integrity, and accountability
• Curiosity and persistence when learning something new 

These will make you stand out:

• Technical aptitude or a tech / digital background
• Experience working with developers, no-code tools, or automation platforms
• Time spent in a startup, agency, or consultancy environment

ResponsibilitiesClient Lifecycle Ownership

• Run initial discovery calls with new client leads
• Understand client needs and translate them into clear scopes/proposals
• Set and manage expectations around scope, timelines, and outcomes
• Act as the primary point of contact for clients
• Run final handover and close-out calls

Delivery Oversight

• Oversee projects from kickoff to completion
• Coordinate internal contributors and external partners
• Track progress, priorities, and risks
• Step in early when something is blocked, drifting, or unclear
• Lead project quality assurance 
• Ensure deliverables align with what was agreed

Internal Coordination

• Work closely with the technical team
• Help prioritise work across multiple active clients
• Maintain clean documentation, notes, and handovers
• Contribute to improving how delivery works over time

Working Hours and Benefits

• $75 per hour + performance incentives + superannuation
• Part time role (~20 hours per week, worked over 4 or 5 days per week)
• Remote-first, with a visit to the Sydney office once per year
• Performance incentives 

You may not be the best fit if…

• You’re looking for a very narrowly defined role with fixed tasks
• You prefer minimal client interaction
• You’re uncomfortable asking questions or clarifying scope early
• You strongly prefer detailed instructions over autonomy
• You’re not interested in learning about technical systems or delivery

A Note From The Founder

I’m looking for someone who can take real ownership of clients from the first conversation right through to the final handover. That means running discovery calls, setting expectations clearly, keeping delivery on track, and making sure clients always know what’s happening and why.

This isn’t a checkbox project manager role. You’ll need good judgement, strong communication, and the confidence to make decisions without waiting for permission. You won’t be micromanaged — but you will be trusted to own outcomes. You don’t need to write code, but you do need to be comfortable working with technical systems and people (with varied personalities and strengths). Most of our work involves automation, integrations, and custom systems, so being able to understand what’s possible (and what isn’t) really matters. We can teach you this part, but you need to be ready to learn.