Simify (formerly SimsDirect) logo

Online Customer Service Representative

Simify (formerly SimsDirect)
Department:Customer Service
Type:REMOTE
Region:Australia
Location:Australia
Experience:Entry level
Estimated Salary:A$50,000 - A$70,000
Skills:
CUSTOMER SERVICETECHNICAL PROBLEM-SOLVINGWRITTEN COMMUNICATIONTICKET RESOLUTION
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Job Description

Posted on: January 31, 2025

Please read through the job ad and submit a one-way video interview to be considered (link at the bottom).

Hi! 👋

Thanks for checking out our job offer!

We’re a small Aussie startup of 10 looking for a talented A-player to join our team. We seek a Customer Service Representative passionate about helping travellers solve technical issues, providing top-notch customer support, and ensuring a positive experience for everyone who reaches out to us.

🚀 Our Mission

We’re on a mission to serve 10 million travellers by 2033, and we’d love for you to join us.

🤔 What do we do?

We offer prepaid travel eSIMs through our online Shopify store (www.simsdirect.com.au / www.simify.com) that are easy to use, very affordable, and have zero roaming fees. We keep international travellers connected wherever they go. ✈️

✅ Your Responsibilities

  • Provide exceptional customer support via email and live chat.
  • Troubleshoot and resolve technical issues related to eSIM installation and usage.
  • Maintain a friendly and upbeat tone, ensuring an outstanding customer experience.
  • Identify and escalate complex issues to the appropriate team members when necessary.
  • Collaborate with the customer care and product teams to continually enhance our service quality.
  • Keep detailed records of customer interactions, feedback, and steps taken to resolve issues.
  • Suggest improvements to internal processes to increase efficiency and customer satisfaction.

🛠️ Skills required

  • Extremely strong written English skills (you will communicate with customers only in writing).
  • Positive attitude and the ability to stay calm under pressure.
  • Experience in customer service and resolving tickets efficiently.
  • Technical problem-solving abilities, especially related to mobile connectivity or software setup.
  • Efficient work ethic—you take ownership and get things done.

⭐️ Expertise Level

We are looking for someone with a proven track record in customer service. You should be comfortable solving technical issues and guiding customers step by step.

🌎 Location

We are open to English-speaking individuals with strong written communication skills worldwide, as we have a 24/7 customer service team.

✨ Who we are

A young, high-performing, and entrepreneurial team culture filled with authentic humans.

❤️ Company Values

  • Growth: Expand yourself by cultivating curiosity and courage. Curiosity + Courage = Expansion.
  • Connection: Foster strong relationships with others through empathy, love, and communication.
  • Freedom: Seek to create disciplined freedom for yourself and others.
  • Believe: Beliefs create your reality. Break limiting beliefs and consciously create ones that serve you.
  • Health: Prioritise self-care to maintain your mind, body, and spirit.

If you resonate with this, we’d love to hear from you. ☝️

✉️ How to apply

  • Please answer all the screening questions honestly. You will not be considered without replying to them.
  • Submit a one-way video interview (you will not be considered without this): https://app.hireflix.com/public-application/678d85100324d5ce5d0c035d

We’re excited to hear from you!

Originally posted on LinkedIn

Apply now

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