
Online Customer Service Representative
Job Description
Posted on: January 31, 2025
Please read through the job ad and submit a one-way video interview to be considered (link at the bottom).
Hi! 👋
Thanks for checking out our job offer!
We’re a small Aussie startup of 10 looking for a talented A-player to join our team. We seek a Customer Service Representative passionate about helping travellers solve technical issues, providing top-notch customer support, and ensuring a positive experience for everyone who reaches out to us.
🚀 Our Mission
We’re on a mission to serve 10 million travellers by 2033, and we’d love for you to join us.
🤔 What do we do?
We offer prepaid travel eSIMs through our online Shopify store (www.simsdirect.com.au / www.simify.com) that are easy to use, very affordable, and have zero roaming fees. We keep international travellers connected wherever they go. ✈️
✅ Your Responsibilities
- Provide exceptional customer support via email and live chat.
- Troubleshoot and resolve technical issues related to eSIM installation and usage.
- Maintain a friendly and upbeat tone, ensuring an outstanding customer experience.
- Identify and escalate complex issues to the appropriate team members when necessary.
- Collaborate with the customer care and product teams to continually enhance our service quality.
- Keep detailed records of customer interactions, feedback, and steps taken to resolve issues.
- Suggest improvements to internal processes to increase efficiency and customer satisfaction.
🛠️ Skills required
- Extremely strong written English skills (you will communicate with customers only in writing).
- Positive attitude and the ability to stay calm under pressure.
- Experience in customer service and resolving tickets efficiently.
- Technical problem-solving abilities, especially related to mobile connectivity or software setup.
- Efficient work ethic—you take ownership and get things done.
⭐️ Expertise Level
We are looking for someone with a proven track record in customer service. You should be comfortable solving technical issues and guiding customers step by step.
🌎 Location
We are open to English-speaking individuals with strong written communication skills worldwide, as we have a 24/7 customer service team.
✨ Who we are
A young, high-performing, and entrepreneurial team culture filled with authentic humans.
❤️ Company Values
- Growth: Expand yourself by cultivating curiosity and courage. Curiosity + Courage = Expansion.
- Connection: Foster strong relationships with others through empathy, love, and communication.
- Freedom: Seek to create disciplined freedom for yourself and others.
- Believe: Beliefs create your reality. Break limiting beliefs and consciously create ones that serve you.
- Health: Prioritise self-care to maintain your mind, body, and spirit.
If you resonate with this, we’d love to hear from you. ☝️
✉️ How to apply
- Please answer all the screening questions honestly. You will not be considered without replying to them.
- Submit a one-way video interview (you will not be considered without this): https://app.hireflix.com/public-application/678d85100324d5ce5d0c035d
We’re excited to hear from you!
Apply now
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