Customer Success Generalist

Company Description

Reejig is the leading global workforce intelligence platform that helps organizations find, mobilize, upskill, and optimize their workforce. Our mission is Zero Wasted Potential, and we are dedicated to ensuring everyone has access to meaningful careers. As a World Economic Forum Technology Pioneer, 2023 HR Tech Product of the Year, and Forbes Cloud 100 Rising Star, we are shaping the future of work with AI-driven solutions.

How we work

At Reejig, we envision a future of work that breaks from traditional paradigms. We are pioneers in cultivating a workforce that is not merely a collection of full-time employees, but an optimized blend of fixed, agile, and flex workers, including the remarkable capabilities of generative AI. We call this our ‘Workforce DNA’.

Our team members are provided the opportunity to engage in the most meaningful work, allowing their unique skills to shine while contributing to our shared goals. This hybrid model of workforce strategy liberates our employees from conventional roles, promoting a dynamic work environment that thrives on collaboration, intellectual diversity, and technological advancement. Join us at Reejig, as we lead the charge into a new era of work, shaping an inclusive and resilient workforce of tomorrow.

Job Description

The Customer Success Generalist is a versatile role that encompasses all aspects of customer success, from implementation and onboarding to support, documentation, and ongoing retention. This person will work across SaaS and DaaS products, ensuring seamless customer experiences while tackling diverse tasks. Ideal candidates have a background in HR, recruitment, or workforce management, combined with exceptional organizational skills and a can-do attitude. Your role will:

• Lead implementation and onboarding processes for new customers, including consulting on best practices and supporting project management.
• Be responsible for ongoing customer engagement, success tracking and health monitoring. You will provide regular reports to stakeholders and develop and implement strategies to improve customer satisfaction and engagement.
• Manage support requests by triaging issues, resolving problems, and maintaining a ticketing system.
• Document workflows, FAQs, and troubleshooting guides to maintain an up-to-date knowledge base.
• Collaborate with internal teams to refine processes and enhance customer satisfaction.
• Take on ad-hoc tasks and projects as needed to support the team’s goals.
• Maintain expert level knowledge of Reejig product offerings.

Qualifications

To be a successful member of the Reejig™ tribe, you will be passionate about solving problems and delivering value to customers. You will have:

• 3+ years of experience in customer success, HR, recruitment, or workforce strategy.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Exceptional communication, listening, and relationship building skills, driven by empathy and a desire to understand where customers are coming from.
• Excellent critical thinking skills with an ability to break down business problems and create solutions that align to customer goals.
• Ability to to be agile and self-motivated with a positive attitude and professional demeanor.
• Ability to manage multiple tasks and prioritize effectively.
• A basic technical understanding of integrations and how API’s work or the ability to learn.

What’s in it for you?

• An opportunity to be your best self, part of our purpose led organization changing the world and the lives of thousands of people.
• Being part of an amazing team where our purpose of #zerowastedpotential is lived every day
• Enjoy the flexibility of working from home, with opportunities to connect in person with your teammates.
• Competitive compensation and access to Reejig’s Employee Share Scheme, so you can share in our success.